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Contract Case Manager Jobs in Springfield, MA (NOW HIRING)

Educational Data Systems, Inc.

Career Advisor

Hartford, CT · On-site

$21.25 - $28.25/hr

... case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules • Document all participant ...

Educational Data Systems, Inc.

Career Advisor

Manchester, CT · On-site

$21.25 - $28.25/hr

... case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules • Document all participant ...

Educational Data Systems, Inc.

Career Advisor

Hartford, CT · On-site

$21.25 - $28.25/hr

... case management follow-up and retention services, ensuring that post-placement contacts are made as required by specific contract, accommodating customer work schedules • Document all participant ...

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Contract Case Manager information

See Springfield, MA salary details

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How much do contract case manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for contract case manager in Springfield, MA is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.83 per hour, depending on experience, location, and employer.

What is a contract case manager?

A Contract Case Manager is a professional responsible for assessing, planning, coordinating, and managing client cases on a contractual basis. They often work with healthcare providers, social services, or insurance companies to ensure clients receive appropriate care and resources. Their duties may include evaluating client needs, developing care plans, and coordinating services while adhering to contractual agreements. Unlike full-time employees, they work on a temporary or project-based basis, offering flexibility for both employer and case manager.

What are the key skills and qualifications needed to thrive as a contract case manager?

A successful Contract Case Manager needs a solid background in case management, contract compliance, and client advocacy, often supported by a degree in social work, healthcare, or a related field. Familiarity with case management software, documentation systems, and regulatory guidelines is frequently required, and certifications like CCM (Certified Case Manager) may be preferred. Strong organizational skills, attention to detail, and the ability to communicate compassionately with diverse stakeholders are essential soft skills for this role. These competencies are vital for ensuring effective client outcomes, regulatory adherence, and smooth collaboration within interdisciplinary teams.

What are some typical challenges faced by contract case managers, and how can they be managed successfully?

Contract Case Managers often navigate complex caseloads while ensuring compliance with diverse contractual and regulatory requirements. Common challenges include balancing the needs of multiple clients, managing detailed documentation, and coordinating care or resources across various agencies. Successful case managers use strong organizational skills, effective communication, and time management strategies to address these demands. Building positive relationships with clients and team members, as well as staying updated on relevant policies, also greatly supports success in this position.

How hard is it to become a contract case manager?

Becoming a contract case manager typically requires a relevant bachelor's degree in social work, healthcare, or a related field, along with experience in case management or social services. Certification such as the Certified Case Manager (CCM) can enhance job prospects, and strong organizational and communication skills are essential. The difficulty varies based on individual qualifications and the specific employer requirements.

Is a contract case manager a stressful job?

A contract case manager's job can be stressful due to managing multiple cases, meeting deadlines, and handling sensitive client information. The role often requires strong organizational skills, attention to detail, and the ability to work under pressure, which can contribute to job-related stress.

What are the most commonly searched types of Case Manager jobs in Springfield, MA?

The most popular types of Case Manager jobs in Springfield, MA are:

What job categories do people searching Contract Case Manager jobs in Springfield, MA look for?

The top searched job categories for Contract Case Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Contract Case Manager jobs?

Cities near Springfield, MA with the most Contract Case Manager job openings:

Contract Case Manager jobs near you
Infographic showing various Contract Case Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $51,314 per year, or $24.7 per hour.

Contract Development Analyst

Aflac, Incorporated

Windsor, CT • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Aflac rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

250th of 315 rated insurance

Job description

Salary Range: $60,000 to $80,000

Job Posting End Date: August 20, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac? 

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

 

What does it take to be successful in this role?

• Undertakes all activities with attention to timeliness, productivity, and quality, within organization standards.

• Strong analytical and problem-solving skills; ability to resolve problems through careful analysis and weighing of available options.

• Ability to review exceptions and render decisions independently.

• Excellent oral, written, and interpersonal communications skills.

• Ability to work independently to set priorities, organize workload, delegate assignments, and handle situations with discretion and good judgment in the absence of formal guidelines and procedures.

• Ability to independently contribute suggestions to improve department operational effectiveness.

• Ability to use sound judgment in making non-routine decisions.

• Proficiency and experience using Microsoft Office suite software.

Education & Experience Required

  • Bachelor's Degree In a related field
  • 5 or more years of product related experience.

Or an equivalent combination of education and experience

 

Education & Experience Preferred

  • 3 or more years of group insurance experience in contract development analysis.

Principal Duties & Responsibilities

• Analyzes sold case and underwriting documents to create new case and amendment certificates and policies for complex group life and disability cases; maintains issue documents for smaller standard cases and state specific statutory policies.

• Interprets prior carrier certificates and policies; compares to company contracts to identify differences; works to close the gap on differences within filing area and communicates to client.

• Provides contract administrative services to internal customer groups, supports staff in the processing of certificate and policy transactions, to support the achievement of customer service standards.

• Acts as a subject matter expert in any contract automation projects; monitors contract automation processes in order to identify opportunities for improvement.

• Accesses various systems to process sold case and underwriting data, and analyzes data to facilitate decision making.

• Identifies and complies contract according to relevant principles to legal and regulatory controls that govern standard work practices.

• Deploys a wide range of knowledge of sold case and underwriting documents, to enable the provision of first-class service internally and externally, and acts as an informal resource for less experienced colleagues where appropriate.

• Works closely with the implementation team to manage the implementation of statutory business.

• Manages statutory due dates to meet filing requirements, including application and new business set up coordination.

• Develops reporting to ensure management of statutory programs and adheres to timeline requirements.

• Handles complex customer / distributor / broker / colleague queries or service requests using technical, contract, certificate, and policy knowledge to provide information and advice in order to deliver customer satisfaction in line with service standards.

• Collect and maintain Statement of Process of PLADS fulfillment, including process documentation, forms and training documentation in SharePoint.

• Identify and build processes to include statutory fulfillment in the Smart Drafting Project for continuous improvement.

• Performs other duties as required.

Total Rewards

The salary range for this job is $60,000 to $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer  

compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

 

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

 

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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