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Contract Callers Inc Jobs (NOW HIRING)

Tekberry

Administrative Associate 1

Redwood City, CA · On-site

$30 - $38/hr

Contract Schedule: Full-time, Monday-Friday | 8:00 AM - 5:00 PM Location: Stanford, CA (Onsite or ... Serve as front-line contact for visitors, callers, and internal inquiries. * Maintain office ...

Tekberry

Administrative Associate 1

Redwood City, CA · On-site

$30 - $38/hr

Contract Schedule: Full-time, Monday-Friday | 8:00 AM - 5:00 PM Location: Stanford, CA (Onsite or ... Serve as front-line contact for visitors, callers, and internal inquiries. * Maintain office ...

Innovation At Work

Switchboard Operator Supervisor

Erie, PA · On-site

$14.50 - $18.50/hr

Innovation At Work, Inc. is seeking an experienced Switchboard Supervisor/Telephone Operator to ... These supervisory responsibilities align directly with the contract, which requires training ...

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Contract Callers Inc information

What is Contract Callers Inc?

Contract Callers Inc (CCI) is a company that provides field services for utility companies, such as meter reading, collections, and disconnect/reconnect services. They work with utilities to help manage customer accounts, recover outstanding debts, and ensure accurate meter data collection. Employees may work in roles that involve field visits to customer locations, customer service, and handling sensitive account information. CCI is known for its focus on efficiency, compliance, and customer interaction in the utility services industry.

What types of daily tasks can I expect when working as a field representative at Contract Callers Inc?

As a field representative at Contract Callers Inc., you'll spend much of your day traveling to assigned locations to perform meter reading, utility disconnections/reconnections, or service verifications for utility companies. The role often involves working independently, managing your own schedule, and communicating professionally with customers on-site. You may also need to document service attempts and outcomes electronically, ensuring accuracy and compliance with client requirements. Collaboration with dispatchers, supervisors, and occasionally local utility personnel is common to resolve issues and complete assignments efficiently.

What are the key skills and qualifications needed to thrive as a Utility Field Representative at Contract Callers Inc, and why are they important?

To thrive as a Utility Field Representative at Contract Callers Inc., you need a high school diploma or equivalent, strong attention to detail, and the ability to read utility meters accurately. Familiarity with handheld data collection devices, GPS systems, and other utility management tools is commonly required. Excellent interpersonal skills, reliability, and professionalism help in dealing with customers and representing the company positively. These skills ensure accurate data collection, effective customer interactions, and reliable service delivery, which are critical for client satisfaction and operational success.

What is the difference between Contract Callers Inc vs Telemarketers?

AspectContract Callers IncTelemarketers
CredentialsTypically no formal credentials requiredOften no formal credentials, but some roles may require basic communication skills
Work EnvironmentRemote or office-based calling for various clientsPrimarily office-based, making outbound calls to potential customers
Employer & Industry UsageContract Callers Inc provides outsourced calling services across industriesTelemarketing roles are employed directly by companies or through agencies
Search & Comparison IntentPeople compare Contract Callers Inc with telemarketers to understand job scope and requirements

Contract Callers Inc specializes in outsourced calling services, often involving multiple clients and industries, while telemarketers typically work directly for a company to promote products or services through outbound calls. Both roles involve calling prospects, but Contract Callers Inc offers a broader scope of contract-based calling services.

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Contract Callers Inc jobs near you
Infographic showing various Contract Callers Inc job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Switchboard Operator Supervisor

Innovation At Work, Inc.

Erie, PA • On-site

$14.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Innovation At Work, Inc. is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Erie VA Medical Center. This is a working supervisor position. The Supervisor will oversee the daily operations and performance of the IAW switchboard team while also performing the duties of a Telephone Operator, including answering and processing calls as operational needs require.

The position is responsible for ensuring compliance with IAW policies, VA procedures and government protocols, maintaining adequate staffing, managing employee performance, monitoring timekeeping, and ensuring contractual performance requirements are consistently met.


Primary Responsibilities

  • Oversee daily switchboard operations in accordance with IAW company policies, VA requirements, government protocols, and contract requirements. 
  • Answer and process incoming and outgoing telephone calls as part of the regular duties of the position. 
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs. 
  • Route calls accurately to the appropriate VA departments, programs, personnel, and locations. 
  • Provide professional customer service to Veterans, patients, VA employees, and the public, including handling difficult, abusive, threatening, or distraught callers. 
  • Operate the VA telephone system, paging system, alarm systems, and emergency communications equipment as required. 
  • Respond appropriately to emergency calls, alarms, emergency codes, fires, disasters, and other urgent communications. 

The PWS specifically requires operators to answer and process all incoming internal and external calls, route calls appropriately, respond to emergency situations, operate the paging system, and use the VA's telecommunications equipment.  

  • Manage Team Performance: Monitor employee performance, attendance, professionalism, productivity, and compliance with established procedures. 
  • Ensure Contractual Goals Are Met: Monitor service quality, call handling, staffing, response requirements, and other contractual performance standards. 
  • Timekeeping Management/Audits: Review and audit employee timecards and monitor hours worked, call-outs, lateness, leave, overtime, and schedule compliance. 
  • Prepare and maintain employee work and vacation schedules. 
  • Ensure adequate coverage for all required tours and coordinate coverage when employees are absent. 
  • Train and provide guidance to subordinate employees. 
  • Identify and correct performance or operational deficiencies. 
  • Maintain appropriate workplace discipline. 
  • Communicate staffing, performance, timekeeping, and operational issues to IAW corporate management. 
  • Assist with quality-control activities and ensure the team is prepared for VA performance reviews. 

These supervisory responsibilities align directly with the contract, which requires training subordinate employees, preparing vacation schedules, monitoring time and leave—including call-outs and lateness—correcting deficiencies, and maintaining discipline. 


Minimum Qualifications

  • High school diploma or equivalent. 
  • Minimum 2-4  years of call center experience. 
  • Previous supervisory, team lead, or management experience preferred. 
  • Knowledge and understanding of medical terminology. 
  • Strong leadership, communication, scheduling, and employee-management skills. 
  • Strong customer-service skills. 
  • Ability to supervise employees while actively performing telephone operator duties. 
  • Ability to remain calm and respond appropriately during emergencies. 
  • Working knowledge of Microsoft Outlook, Excel, Word, and Teams. 
  • Ability to meet all VA security, training, health, privacy, and credentialing requirements. 

The contract requires all contract personnel to have at least a high school diploma, 1–2 years of call-center experience, and knowledge and understanding of medical terminology. 

Innovation At Work, Inc. is an Equal Opportunity Employer.