ZipRecruiter

Log In

1

Continuous Improvement Director Jobs in Reno, NV

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director sets the vision and operating model for customer service, with a strong focus on ... and continuous improvement. This role is accountable for measurable gains in first-contact ...

Renown Health

Transformation Manager

Reno, NV · On-site

... alignment and continuous improvement. As an expert in the field, the incumbent monitors the ... Nature and Scope • Oversight and/or direct execution and delivery of performance programming ...

Renown Health

Transformation Manager

Reno, NV · On-site

... alignment and continuous improvement. As an expert in the field, the incumbent monitors the ... Nature and Scope • Oversight and/or direct execution and delivery of performance programming ...

Renown Health

Transformation Manager

Reno, NV · On-site

$46.08 - $64.52/hr

... alignment and continuous improvement. As an expert in the field, the incumbent monitors the ... Nature and Scope • Oversight and/or direct execution and delivery of performance programming ...

Elemental LED, Inc.

Director, Quality

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director, Quality leads all quality-related activities including design, implementation, and ... Manages the implementation of principles and practices of continuous improvement, such as ISO 9001 ...

Elemental Brands

Director, Quality

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director, Quality leads all quality-related activities including design, implementation, and ... Manages the implementation of principles and practices of continuous improvement, such as ISO 9001 ...

Elemental Brands

Director, Quality

Reno, NV

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director, Quality leads all quality-related activities including design, implementation, and ... Manages the implementation of principles and practices of continuous improvement, such as ISO 9001 ...

Elemental LED, Inc.

Director, Quality

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director, Quality leads all quality-related activities including design, implementation, and ... Manages the implementation of principles and practices of continuous improvement, such as ISO 9001 ...

Concentra

Physician Clinic Medical Director

Sparks, NV · On-site

$287K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... continuous medical clinic improvement * Maintains relationships with center clients and payers ... Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus ...

Concentra

Physician Clinic Medical Director

Sparks, NV

$287K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... continuous medical clinic improvement * Maintains relationships with center clients and payers ... Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus ...

Concentra

Physician Clinic Medical Director

Sparks, NV · On-site

$230 - $290/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... continuous medical clinic improvement * Maintains relationships with center clients and payers ... Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus ...

Concentra

Physician Clinic Medical Director

Sparks, NV

$287K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... continuous medical clinic improvement * Maintains relationships with center clients and payers ... Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus ...

Concentra

Physician Clinic Medical Director

Sparks, NV · On-site

$287K - $310K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... continuous medical clinic improvement * Maintains relationships with center clients and payers ... Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus ...

IGT

Senior Director, HRIS

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is responsible for leading the HRIS function, driving continuous improvement of HR ... The Senior Director, HRIS partners closely with P&C, Information Technology (IT), Payroll, Benefits ...

previous pagenext page

Showing results 21-40

All JobsContinuous Improvement JobsContinuous Improvement Director JobsContinuous Improvement Director Jobs in Reno, NV

Continuous Improvement Director information

See Reno, NV salary details

$11K

$139.3K

$183K

How much do continuous improvement director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for continuous improvement director in Reno, NV is $139,269.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,100.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a continuous improvement director do?

Your job duties as a continuous improvement director revolve around working on process improvement, efficient business activity, and the realization of goals within a business or organization. Your responsibilities include assessing current performance results and coming up with strategies for improvement. You may focus on improving interdepartmental relations, communication between team members, or project management. Employers also expect their continuous improvement director to facilitate training and professional skills development and create a comprehensive strategy for improvement.

What does a continuous improvement director do?

A Continuous Improvement Director leads initiatives to enhance business processes, efficiency, and quality across an organization. They analyze existing workflows, identify areas for improvement, and implement strategies such as Lean, Six Sigma, or other process optimization methodologies. Their role often includes training staff, measuring the impact of changes, and fostering a culture of ongoing improvement. By driving these initiatives, they help organizations achieve better performance, reduce costs, and increase customer satisfaction.

What are the key skills and qualifications needed to thrive as a continuous improvement director?

To thrive as a Continuous Improvement Director, you need expertise in process optimization, Lean Six Sigma methodologies, and a background in operations management, often supported by a relevant bachelor’s or master’s degree. Familiarity with process mapping tools, data analytics platforms, and certifications like Lean Six Sigma Black Belt are typically required. Strong leadership, strategic thinking, and the ability to influence and communicate change are crucial soft skills for this role. These competencies drive sustainable operational efficiency, foster a culture of continuous improvement, and ensure alignment with organizational goals.

What are some typical challenges a continuous improvement director faces when implementing change initiatives across an organization?

Continuous Improvement Directors often encounter resistance to change from employees who are accustomed to established processes. Building buy-in requires strong communication skills and the ability to demonstrate the value of new initiatives. Additionally, aligning improvement projects with overarching business goals can be complex, especially in large or cross-functional organizations. Successful directors prioritize stakeholder engagement and foster a culture of continuous learning to help teams adapt smoothly to changes.

What is the difference between Continuous Improvement Director vs Process Improvement Manager?

AspectContinuous Improvement DirectorProcess Improvement Manager
CredentialsTypically requires a Six Sigma, Lean, or similar certification; bachelor's or master's degree in business, engineering, or related fieldOften holds Six Sigma or Lean certifications; similar educational background
Work EnvironmentStrategic leadership in corporate or manufacturing settings, overseeing multiple projects and teamsOperational focus, managing specific process improvements within departments or teams
Employer & Industry UsageUsed in manufacturing, healthcare, and corporate sectors to drive continuous improvement initiativesCommonly found in manufacturing, logistics, and service industries focusing on process efficiency

The Continuous Improvement Director focuses on strategic, organization-wide initiatives to enhance processes, while the Process Improvement Manager concentrates on executing specific process improvements within teams. Both roles require similar certifications but differ in scope and level of responsibility.

More about Continuous Improvement Director jobs

What are the most commonly searched types of Continuous Improvement jobs in Reno, NV?

The most popular types of Continuous Improvement jobs in Reno, NV are:

What are popular job titles related to Continuous Improvement Director jobs in Reno, NV?

For Continuous Improvement Director jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Continuous Improvement Director jobs in Reno, NV look for?

The top searched job categories for Continuous Improvement Director jobs in Reno, NV are:

Continuous Improvement Director jobs near you
Infographic showing various Continuous Improvement Director job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $139,269 per year, or $67 per hour.

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

Apply