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Content Management Consultant Jobs (NOW HIRING)

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

... content over time. * Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure ...

System One

ServiceNow Knowledge Management

Washington, DC · On-site

$64.39/hr

... content over time. * Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure ...

Sia

Change Management Consultant

Manhattan, NY · Hybrid

Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ... Develop readiness and skilling content leveraging multiple modalities based on customer experience ...

SIA

Change Management Consultant

Manhattan, NY · Hybrid

Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ... Develop readiness and skilling content leveraging multiple modalities based on customer experience ...

Sia

Change Management Consultant

Bellevue, WA · On-site

Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ... Develop readiness and skilling content leveraging multiple modalities based on customer experience ...

Sia

Change Management Consultant

Manhattan, NY · Hybrid

Strategy & Management Consulting Sia's Strategy & Management Consulting global footprint and ... Develop readiness and skilling content leveraging multiple modalities based on customer experience ...

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Content Management Consultant information

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How much do content management consultant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for content management consultant in the United States is $37.65, according to ZipRecruiter salary data. Most workers in this role earn between $31.01 and $44.95 per hour, depending on experience, location, and employer.

What does a content management consultant do?

A Content Management Consultant helps organizations develop and implement strategies for creating, organizing, storing, and publishing digital content. They assess existing content management systems (CMS), recommend improvements, and assist in selecting or configuring new tools to optimize workflow and user experience. Their role often includes training staff, ensuring content quality, and aligning digital content with business goals. By streamlining content processes, they help businesses effectively engage their audiences and improve operational efficiency.

What are some typical challenges content management consultants face when implementing new content management systems for clients?

Content Management Consultants often encounter challenges such as integrating new systems with existing technologies, ensuring proper data migration, and managing stakeholder expectations around workflow changes. They must also address user adoption by providing effective training and support to client teams. Additionally, balancing customization requests with best practices and scalability can be complex, requiring strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a content management consultant, and why are they important?

To thrive as a Content Management Consultant, you need expertise in content strategy, information architecture, and digital publishing, often supported by a degree in communications, marketing, or a related field. Familiarity with content management systems (CMS) such as WordPress, Drupal, or Sitecore, as well as knowledge of SEO tools and analytics platforms, is typically required. Strong project management, communication, and problem-solving skills help you effectively collaborate with stakeholders and deliver tailored solutions. These skills ensure that digital content is organized, accessible, and aligned with business goals, optimizing user experience and organizational efficiency.

What is the difference between Content Management Consultant vs Content Strategist?

AspectContent Management ConsultantContent Strategist
Primary FocusImplementing and optimizing content management systems and workflowsDeveloping overall content plans and strategies for brand messaging
Required SkillsCMS expertise, technical knowledge, project managementContent planning, audience analysis, storytelling
Work EnvironmentConsulting firms, digital agencies, corporate teamsMarketing departments, creative agencies, corporate teams
CertificationsCMS certifications, project management certificationsContent marketing certifications, strategic planning courses

While both roles involve content, a Content Management Consultant focuses on implementing and managing content systems, whereas a Content Strategist develops overarching content plans to align with business goals. Both roles often collaborate but serve different functions within content creation and management.

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Content Management Consultant jobs near you
Infographic showing various Content Management Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $78,311 per year, or $37.6 per hour.

ServiceNow Knowledge Management

System One Holdings, LLC

Washington, DC • On-site

$64.39/hr

Contractor

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: ServiceNow Knowledge Management
Type: 9-month Contract
Compensation: $64.39 per hour
Work Model: Hybrid
ServiceNow Knowledge Management Consultant
We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners.
This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement.
Responsibilities
  • Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment.
  • Create, organize, and maintain documentation that supports internal users and external plan partners.
  • Migrate existing content into ServiceNow and develop new knowledge content as needed.
  • Establish knowledge management standards, templates, workflows, and governance processes.
  • Define content ownership, review cycles, and ongoing maintenance practices.
  • Create and organize repositories and structures to support knowledge accessibility and usability.
  • Support ServiceNow Knowledge Management module configurations and related customizations.
  • Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume.
  • Develop documentation to support business processes being consolidated into ServiceNow.
  • Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices.
  • Communicate processes, recommendations, and progress updates to leadership and key stakeholders.
  • Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible.
  • Track the effectiveness of knowledge management initiatives and recommend continuous improvements.

Required Qualifications
  • Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience.
  • 5+ years of ServiceNow experience.
  • Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality.
  • Experience establishing and managing knowledge management frameworks, processes, and governance.
  • Experience creating content standards, templates, workflows, and review processes.
  • Strong technical content management and documentation skills.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work independently while collaborating across multiple teams and levels of the organization.

Preferred Qualifications
  • Knowledge Management Institute (KMI) certifications or other knowledge management certifications.
  • ServiceNow certifications.
  • Experience implementing or maturing enterprise knowledge management programs.
  • Human-centered design, customer experience, product strategy, or process improvement experience.
  • Healthcare industry experience is welcome but not required.

Environment
  • ServiceNow is a relatively new platform within the organization.
  • Several processes and tools are being consolidated into ServiceNow.
  • The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time.
  • Opportunity to establish and influence long-term knowledge management practices within the organization.

What Success Looks Like
The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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