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Content Communications information

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$29.5K

$116.6K

$129K

How much do content communications jobs pay per year?

As of Jul 31, 2026, the average yearly pay for content communications in the United States is $116,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Content Communications vs Content Marketing?

AspectContent CommunicationsContent Marketing
Primary FocusManaging internal and external messaging, public relations, and brand reputationCreating and distributing content to attract and engage customers
Skills & CredentialsCommunication skills, media relations, writing, often with PR or communications degreesContent creation, SEO, marketing strategy, often with marketing or digital media backgrounds
Work EnvironmentCorporate communications, PR agencies, media outletsMarketing departments, digital agencies, advertising firms
Employer & Industry UsageUsed across industries for brand reputation and stakeholder engagementPrimarily in retail, tech, and consumer brands for customer acquisition

While both roles involve content creation, Content Communications focuses on managing messaging and reputation, whereas Content Marketing emphasizes creating content to attract and convert customers. Understanding these differences helps organizations align their communication strategies effectively.

What is Content Communications?

Content Communications refers to the strategic creation, management, and distribution of written, visual, or multimedia content to effectively convey messages to target audiences. Professionals in this field develop content that aligns with a brand's voice and objectives, ensuring consistency across various channels such as websites, social media, press releases, newsletters, and other platforms. Their work helps organizations build brand awareness, engage audiences, and support business goals through clear and compelling communication.

How does a Content Communications professional typically collaborate with other departments within an organization?

Content Communications professionals frequently work cross-functionally, partnering with marketing, public relations, product, and design teams to ensure messaging is consistent and aligned with organizational goals. They often participate in strategy meetings to coordinate campaigns and gather subject matter expertise from relevant departments. Regular collaboration ensures that content not only meets brand guidelines but also effectively supports other teams’ objectives, such as product launches or public announcements. This collaborative environment fosters creativity and helps professionals develop a broader understanding of the business.

What are the key skills and qualifications needed to thrive as a Content Communications Specialist, and why are they important?

To thrive as a Content Communications Specialist, you need strong writing, editing, and storytelling abilities, often supported by a degree in communications, journalism, or a related field. Familiarity with content management systems (CMS), social media platforms, and analytics tools like Google Analytics is typically required. Exceptional interpersonal skills, creativity, and adaptability help professionals craft engaging messages and collaborate effectively across teams. These skills are vital for producing high-quality, consistent content that builds brand reputation and effectively engages target audiences.
What cities are hiring for Content Communications jobs? Cities with the most Content Communications job openings:
What are the most commonly searched types of Content Communications jobs? The most popular types of Content Communications jobs are:
What states have the most Content Communications jobs? States with the most job openings for Content Communications jobs include:
Content Communications jobs near you

Content & Communications Specialist

Golden Pet Brands

Los Angeles, CA • On-site, Remote

$26.44 - $31.73/hr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

We're Looking For A(n): Content & Communications Specialist

Location: Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

What You'll Be Doing: The Content & Communications Specialist supports the execution of agent-facing content across Golden Pet Brands. This role maintains the Knowledge Base, macros, and CX enablement materials - ensuring agents have accurate, current information to drive retention, resolution, and brand trust at every customer touchpoint. 

This role translates CX program priorities and brand standards into the content agents need to do their jobs well. The Content & Communications Specialist works closely with the Support Ops Lead and partners with QA, Training, and Escalations to keep agent-facing content accurate, current, and aligned to what matters most to the business.

  • Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs, policies, workflows, process documentation, and reference materials are accurate, organized, and reflect current products, priorities, and CX standards
  • Write, manage, and continuously improve agent macros, response templates, and scripting across contact types and brands
  • Support the translation of CX program goals, brand positioning, and business priorities into clear agent messaging and enablement materials
  • Partner with the GCC Training Manager to ensure new hire and ongoing training content reflects current standards, brand voice, and save/retention scripting
  • Execute content update cycles in response to product launches, policy changes, escalation trends, and QA findings
  • Maintain a content governance process - tracking what exists, what's outdated, and what gaps need to be filled
  • Collaborate with the Escalations Lead and QA Lead to ensure agent content supports consistent, high-quality resolution outcomes
  • Flag content gaps or messaging failures surfaced through QA, CSAT, or escalation patterns and drive resolution

Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.):

  • Strong writing skills with the ability to translate complex information into clear, on-brand agent-facing content
  • Organized and systems-minded - comfortable owning a content library across multiple brands and contact types
  • Understands how agent messaging connects to business outcomes (retention, save rate, CSAT)
  • Detail-oriented with strong follow-through on content governance and update cycles
  • Collaborative and cross-functional - able to gather input from multiple stakeholders and synthesize into clean, usable content
  • Comfortable working in ambiguous, fast-moving environments where content needs change frequently
  • Required Education: Bachelor's Degree or equivalent work experience

  • Required Experience: 

    • 1-2 years of experience in customer support, CX operations, content writing, or knowledge management
    • Demonstrated experience creating or maintaining agent-facing content (macros, scripts, SOPs, or knowledge base articles)

  • Preferred Experience:  

    • Experience supporting DTC or subscription-based brands
    • Experience partnering with third-party support teams
    • Familiarity with retention scripting, save flows, or contact center training content
Golden Perks & Benefits:
  • Comprehensive healthcare coverage - We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
  • Annual bonus
  • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
  • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
  • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
  • Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
  • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
  • Through our charity sponsorships, you can make a positive impact on communities worldwide. We've donated over $9 million to date.
  • Potential for quarterly KPI bonuses.

The base salary range is $26.44-$31.73, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 


Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

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