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Job Title: Medical Assistant

Department: 500

Reports To: Nurse Team Lead

Classification: Non-Exempt

Last Revised: July 2023

Position Summary

Deliver patient care as a medical team member providing the most efficient and highest quality of care possible while maintaining compassion for the patient’s needs. Assist with exams and procedures as directed by the provider. Act as a patient advocate.

PHI Access and Disclosure

It is the policy of our practice that all providers and staff preserve the integrity and confidentiality of protected health information (PHI) pertaining to our patients. To ensure that staff members have the necessary medical and PHI to provide the highest quality medical care possible, they will have access to the patient’s medical chart, demographic information, and, when necessary financial information. The staff member must sign a Confidentiality Agreement before receiving access to this information

Primary Responsibilities

 Patient Care

Tier 1-3 MA 

• Obtain a history of present illness/concerns, obtain HPI and any updates 
• Perform a review of systems with the patient 
• Prepare patients for examination and/or procedures 
• Take past medical, family, medication, allergy, and social history and update at eachvisit 
• Complete patient notes, chief complaint, review of systems, scribingexam, scribingassessment, and scribing the treatment plan as outlined by the provider. Input and verify information for MIPS to ensure favorable results
• Perform suture removals, and provide instructions on post-op wound care 
• Take phone calls and return phone messages, triaging patients as necessary 

• Work faxesin a timely manner
• Assistteammates in managing their workload effectively. Offer to help with tasks or assignments when possible. Collaborate with team toidentifyways to distribute workload and delegate as appropriate 
• Stay up to date on current best practices and new medications 
• Assistpatient to the exam room, bathroom, or mode of transportation as necessary 
• Other duties as assigned 

Tier 2-3 MA 

• Provide education and support to patients and their families. Help patients make informed decisions surrounding their care and treatment plans 
• Input medications and prescriptions as ordered by the provider. Provide medication education to the patient as appropriate 
• Complete re-fill requests 
• Contact patients with benign/no treatment needed pathology results 
• Administer medication and treatments as ordered by the provider using the Five Rights of Medication Administration 

Tier 3 MA 

• Contact patients with malignant or pre-malignant pathology results and schedule follow-upsprocedures and appointments. 
• Execute closed loop communication when collaborating with outside providers/specialists 
• Mix and draw up medications including anesthetic, methotrexate, 5-FU, IMSteroidsand others according to clinic policy and provider orders 
• Perform phototherapy treatments per clinic protocols and as directed by prescribing provider 

Assist Providers 

Tier 1-3 MA 

• Assistthe provider during the examination asrequired
• Enter prescriptions as directed by the provider 
• Assistin obtaining prior authorization forspecialtymedicationin accordance withclinic workflows 
• Prepare surgical supplies and equipment for surgeries and procedures 
• Complete specimen collection for lab testing, and document accordingly 
• Assistprovider with biopsies,surgeriesand procedures 
• Prepare for outreach/satellite clinics 
• Perform temperature and quality control checks as instructed by CLIA officer 
• Complete all documentation and scribing for patient visits and patient communication 

Tier 3 MA 

• CompleteiPledgedesignee, confirmation, register, andassistin counseling patients as instructed by provider

Other Duties 

Tier 1-3 MA 

• Clean and prepare the exam room after each patient visit 
• Prepare instruments for sterilization andutilizeautoclave as directed bymanufacturer. Perform weekly and monthly autoclave maintenance
• Restockexam, surgical, and treatment areas. Report items that need to be re-ordered

• Keep all work areas clean and organized, including shared areas 
• Empty and wipe down trash receptacles, both contaminated and non-contaminated 
• Remove biohazards/sharps containers from exam rooms following OSHA guidelines for packaging and disposal 
• Vacuum and sweep flooring as needed 
• Wash,foldand put away laundry 
• Prepare specimens for courier pick up and complete associated logs and documentation 
• Assistwith answering incoming phone calls to the clinic 
• Attend regular staff meetings and provide feedback as neededregardingpolicies and procedures 
• Act as a champion of positive change within the clinic. Foster and model the behaviors that reflect and support the desired group culture for the organization. Constructively offer feedback to the clinical team when there is incongruence with behaviors and the desired culture 
• Otherdutiesas assigned by lead nurse 

Job Qualifications

Tier 1-3 MA 

• High school diploma or GED