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Contact Worker Jobs (NOW HIRING)

Northwest

Contact Center Specialist

Buffalo, NY · On-site

Contact Center Specialists works to achieve monthly call quality performance while educating ... Ability to establish effective working relationships among team members and participate in solving ...

Ancora Education

Contact Center Representative

Arlington, TX · On-site

$16 - $20.75/hr

Job Summary The Contact Center Representative is a frontline position responsible for providing ... Key responsibilities include handling inbound inquiries with a working knowledge of products and ...

Centerstone

Contact Center Specialist

Nashville, TN · Remote

$15.75 - $22/hr

The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand ... Achieve or exceed Contact Center KPIs and quality audit performance standards. Maintain strict ...

Opportunities

Contact Center Specialist

Erie, PA · On-site

Erie Contact Center Our Contact Center Specialists are responsible for providing quality and ... Ability to establish effective working relationships among team members and participate in solving ...

Amplifon

Contact Center Representative

Whittier, CA · On-site

$18.75 - $24.25/hr

As a Contact Centre Representative, you'll be the friendly first point of contact for our clients ... A great working environment, which includes rewards and recognition programs and social activities ...

United Airlines

Contact Center SME

Manhattan, NY

... working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus Strong ... contact flows, routing strategies, and queue management Experience with IVR, ACD, WEM, analytics ...

MCI Careers

Contact Center Representative

Addison, TX · On-site

$17.25 - $22.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Experience working with international clients is a plus. COMPENSATION DETAILS WANT AN EMPLOYER THAT ...

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How much do contact worker jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contact worker in the United States is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are Contact Workers?

Contact workers are professionals who serve as intermediaries between organizations and individuals or communities, often providing support, information, or assistance. They typically work in social services, healthcare, or community outreach, helping clients access resources, navigate systems, and address their needs. Contact workers may visit clients in their homes, facilitate communication, and help ensure that services are delivered effectively and compassionately.

What is the difference between Contact Worker vs Social Worker?

AspectContact WorkerSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's or Master's degree in social work; licensure often required
Work EnvironmentCommunity centers, healthcare facilities, schoolsHospitals, social service agencies, government offices
Employer & Industry UsageNonprofits, healthcare providers, educational institutionsGovernment agencies, healthcare, social services
Common Search & ComparisonOften compared for entry-level roles and direct client contactCompared for professional, case management roles

Contact Workers typically handle direct client interactions, providing support and information, often with minimal formal education. Social Workers usually have advanced degrees and licensure, managing complex cases and providing comprehensive social services. Both roles involve working with vulnerable populations but differ in qualifications and scope of responsibilities.

What are the key skills and qualifications needed to thrive as a Contact Worker, and why are they important?

To thrive as a Contact Worker, you need strong interpersonal skills, basic administrative knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, telephony tools, and office software is usually required. Excellent communication, patience, and problem-solving abilities help you effectively interact with clients and handle challenging situations. These skills ensure efficient service delivery, client satisfaction, and positive organizational representation.

What are some common challenges Contact Workers face when managing multiple client cases?

Contact Workers often juggle numerous client cases simultaneously, which can present challenges such as prioritizing urgent needs, maintaining accurate records, and ensuring timely follow-ups. Effective time management and strong organizational skills are essential, as is clear communication with both clients and other team members. Additionally, Contact Workers must remain adaptable and resilient, as client needs and organizational priorities can shift quickly, requiring flexibility in approach.
More about Contact Worker jobs
What states have the most Contact Worker jobs? States with the most job openings for Contact Worker jobs include:
Contact Worker jobs near you
Contact Center Manager

Contact Center Manager

MCI Careers

Wichita, KS • On-site

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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