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Contact Worker Jobs (NOW HIRING)

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Working knowledge of BSA, OFAC, and regulatory compliance requirements applicable to contact center operations. * Experience in a credit union, banking, or financial services environment preferred.

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Working closely with the Contact Center Lead, this role balances operational execution with employee development to improve both customer experience and team performance. The Contact Center ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

Working closely with the Contact Center Lead, this role balances operational execution with employee development to improve both customer experience and team performance. The Contact Center ...

Independent Living Systems LLC

Contact Center Agent

Sonoma, CA · On-site

$18.25 - $24.75/hr

Proven experience working in a contact center environment, preferably within healthcare or a related field. * Ability to manage high volume contact center demands. * Familiarity with inbound and ...

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How much do contact worker jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for contact worker in the United States is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What is a contact worker?

Contact workers are professionals who serve as intermediaries between organizations and individuals or communities, often providing support, information, or assistance. They typically work in social services, healthcare, or community outreach, helping clients access resources, navigate systems, and address their needs. Contact workers may visit clients in their homes, facilitate communication, and help ensure that services are delivered effectively and compassionately.

What are the key skills and qualifications needed to thrive as a contact worker?

To thrive as a Contact Worker, you need strong interpersonal skills, basic administrative knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, telephony tools, and office software is usually required. Excellent communication, patience, and problem-solving abilities help you effectively interact with clients and handle challenging situations. These skills ensure efficient service delivery, client satisfaction, and positive organizational representation.

What are some common challenges contact workers face when managing multiple client cases?

Contact Workers often juggle numerous client cases simultaneously, which can present challenges such as prioritizing urgent needs, maintaining accurate records, and ensuring timely follow-ups. Effective time management and strong organizational skills are essential, as is clear communication with both clients and other team members. Additionally, Contact Workers must remain adaptable and resilient, as client needs and organizational priorities can shift quickly, requiring flexibility in approach.

What is the difference between Contact Worker vs Social Worker?

AspectContact WorkerSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's or Master's degree in social work; licensure often required
Work EnvironmentCommunity centers, healthcare facilities, schoolsHospitals, social service agencies, government offices
Employer & Industry UsageNonprofits, healthcare providers, educational institutionsGovernment agencies, healthcare, social services
Common Search & ComparisonOften compared for entry-level roles and direct client contactCompared for professional, case management roles

Contact Workers typically handle direct client interactions, providing support and information, often with minimal formal education. Social Workers usually have advanced degrees and licensure, managing complex cases and providing comprehensive social services. Both roles involve working with vulnerable populations but differ in qualifications and scope of responsibilities.

More about Contact Worker jobs

What states have the most Contact Worker jobs?

States with the most job openings for Contact Worker jobs include:

What are popular job titles related to Contact Worker jobs?

For Contact Worker jobs, the most frequently searched job titles are:

Contact Worker jobs near you
Infographic showing various Contact Worker job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $44,035 per year, or $21.2 per hour.

Contact Center Agent

Sonoma, CA • On-site

Independent Living Systems
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systemsexternal

$17 - $23/hr

Full-time

Re-posted 4 hours ago

Key responsibilities

  • Handle a high volume of inbound and outbound calls, providing information, scheduling, and addressing inquiries.

  • Document call details, update member records, and utilize contact center systems accurately.

  • Collaborate with stakeholders to resolve issues and ensure compliance with healthcare regulations and organizational policies.

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

 Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

 Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner. 
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed. 
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications. 
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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