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Contact Worker Jobs (NOW HIRING)

United Airlines

Contact Center SME

Manhattan, NY

... working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus Strong ... contact flows, routing strategies, and queue management Experience with IVR, ACD, WEM, analytics ...

MCI Careers

Contact Center Representative

Addison, TX · On-site

$17.25 - $22.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Experience working with international clients is a plus. COMPENSATION DETAILS WANT AN EMPLOYER THAT ...

MCI

Contact Center Representative

Mesilla, NM

$17.50 - $22.50/hr

Contact Center Representative MCI is one of the fastest-growing tech-enabled business services ... This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced ...

Cyprus Credit Union

Contact Center Representative

Magna, UT

$17.25 - $22.50/hr

Contact Center Representative (Part-Time) Join the Most Loved Credit Union Cyprus Credit Union is ... Candidates should be comfortable working toward sales, referral, and relationship-building goals ...

Amplifon

Contact Center Representative

Brea, CA · On-site

As a Contact Centre Representative, you'll be the friendly first point of contact for our clients ... A great working environment, which includes rewards and recognition programs and social activities ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Contact Center Agent Location: Remote (Candidate must be residing in New Mexico) Duration: 18 ... Experience working in metrics-driven environments with QA frameworks. Company Description About ...

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How much do contact worker jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contact worker in the United States is $21.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are Contact Workers?

Contact workers are professionals who serve as intermediaries between organizations and individuals or communities, often providing support, information, or assistance. They typically work in social services, healthcare, or community outreach, helping clients access resources, navigate systems, and address their needs. Contact workers may visit clients in their homes, facilitate communication, and help ensure that services are delivered effectively and compassionately.

What is the difference between Contact Worker vs Social Worker?

AspectContact WorkerSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's or Master's degree in social work; licensure often required
Work EnvironmentCommunity centers, healthcare facilities, schoolsHospitals, social service agencies, government offices
Employer & Industry UsageNonprofits, healthcare providers, educational institutionsGovernment agencies, healthcare, social services
Common Search & ComparisonOften compared for entry-level roles and direct client contactCompared for professional, case management roles

Contact Workers typically handle direct client interactions, providing support and information, often with minimal formal education. Social Workers usually have advanced degrees and licensure, managing complex cases and providing comprehensive social services. Both roles involve working with vulnerable populations but differ in qualifications and scope of responsibilities.

What are the key skills and qualifications needed to thrive as a Contact Worker, and why are they important?

To thrive as a Contact Worker, you need strong interpersonal skills, basic administrative knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, telephony tools, and office software is usually required. Excellent communication, patience, and problem-solving abilities help you effectively interact with clients and handle challenging situations. These skills ensure efficient service delivery, client satisfaction, and positive organizational representation.

What are some common challenges Contact Workers face when managing multiple client cases?

Contact Workers often juggle numerous client cases simultaneously, which can present challenges such as prioritizing urgent needs, maintaining accurate records, and ensuring timely follow-ups. Effective time management and strong organizational skills are essential, as is clear communication with both clients and other team members. Additionally, Contact Workers must remain adaptable and resilient, as client needs and organizational priorities can shift quickly, requiring flexibility in approach.
More about Contact Worker jobs
What states have the most Contact Worker jobs? States with the most job openings for Contact Worker jobs include:
Contact Worker jobs near you
Contact Center Supervisor

Contact Center Supervisor

Self Help

Hendersonville, NC

Full-time

Posted 22 days ago

Job description

Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking aContact Center Supervisorto join our Hendersonville, NC Team!

What You'll Do:

  • Assist with hiring and onboarding new employees. Oversees and direct the day-to-day activities of Contact Center Specialists. Monitor staff performance and coach them to cultivate the knowledge and skills to provide excellent member service.

  • Responsible for training, coaching, and staff development. Create and deliver performance improvement plans, assist with handling disciplinary action.

  • Prepares and directs scheduling, monitors attendance, schedule shifts and breaks as necessary. Recommend necessary staffing and procedure adjustments to meet department goals and deadlines.

  • Maintain high level of knowledge of all credit union products and services. Acts as a resource of information and answers questions from staff, assigns tasks, provide guidance and feedback.

  • Collaborate with other supervisors and management team members to support agents to meet call center goals, and maximize member satisfaction.

  • Anticipate escalation and take over calls when needed. Resolve member complaints in a professional manner focusing on excellent member service. Handle all written correspondence in a professional manner. Assist with answering member calls as needed.

  • Ensure adherence to credit union policies and department procedures, etc. Devise ways to optimize procedures and keep staff motivated. Recommend methods to improve member service, working conditions and to increase efficiency.

  • Prepare monthly & annual performance reports. Provide feedback to improve performance with Contact Center key metrics such as call abandonment, calls waiting, etc. Hold staff accountable for achieving individual and department goals. Participate in monthly one-on-one's with staff as well as annual performance reviews.

  • Keep management informed on issues and problems. Suggest possible improvements.

  • Perform other duties as may be deemed necessary.

What You'll Need:

  • High school diploma or equivalent education and experience.

  • Two or more years of contact center or financial institution experience, with a minimum of two years in a supervisory role.

  • Strong commitment to our mission - creating economic opportunity for traditionally underserved communities.

  • Strong understanding of cultural competency.

  • Preference for working in organizations that place priority on teamwork and collaboration

  • Professional demeanor, proven leadership ability, strong organizational and communication skills, and must value a high degree of accuracy. Ability to multi-task, set priorities and manage time effectively.

  • Computer proficiency. Knowledge in contact center software, online and mobile banking services preferred.

  • Flexible in hours including evenings and weekends.

  • Bilingual Spanish/English required

  • Ability and willingness to travel and work overtime as needed.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all - THIS is the place for you!

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer:

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Self Help logo

About Self Help

Sourced by ZipRecruiter

Industry

Individual, family and community social assistance

Company size

1 - 10 Employees

Headquarters location

Los Alamos, NM, US

Year founded

1969

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