Contact Manager
Washington, DC ยท On-site
Use contact management software or databases to organize and track data. * Needs Assessment: Conduct needs assessments and surveys to gather feedback from stakeholders and identify areas for ...
Washington, DC ยท On-site
Use contact management software or databases to organize and track data. * Needs Assessment: Conduct needs assessments and surveys to gather feedback from stakeholders and identify areas for ...
Washington, DC ยท On-site
Use contact management software or databases to organize and track data. * Needs Assessment: Conduct needs assessments and surveys to gather feedback from stakeholders and identify areas for ...
Brookings, SD ยท On-site
$51K - $71K/yr
The Participant Contact Manager will oversee day-to-day data collection processes, train and supervise student staff, and collaborate with project teams to support successful project implementation.
Brookings, SD ยท On-site
$51K - $71K/yr
The Participant Contact Manager will oversee day-to-day data collection processes, train and supervise student staff, and collaborate with project teams to support successful project implementation.
Be Seen First
Sunnyvale, TX ยท On-site
$13 - $17/hr
... contact for prospective clients, initiating outbound calls to introduce insurance products and ... Manage the CRM: Accurately log all call interactions, update customer profiles, and schedule follow ...
Quick apply
Be Seen First
Sunnyvale, TX ยท On-site
$13 - $17/hr
... contact for prospective clients, initiating outbound calls to introduce insurance products and ... Manage the CRM: Accurately log all call interactions, update customer profiles, and schedule follow ...
Be Seen First
Sunnyvale, TX ยท On-site
$13 - $17/hr
... contact for prospective clients, initiating outbound calls to introduce insurance products and ... Manage the CRM: Accurately log all call interactions, update customer profiles, and schedule follow ...
Quick apply
Be Seen First
Sunnyvale, TX ยท On-site
$13 - $17/hr
... contact for prospective clients, initiating outbound calls to introduce insurance products and ... Manage the CRM: Accurately log all call interactions, update customer profiles, and schedule follow ...
Apple Valley, CA ยท On-site
The incumbent will maintain frequent contact Manager, Project Management, Operations, Transportation, Business Services, Executive
Apple Valley, CA ยท On-site
The incumbent will maintain frequent contact Manager, Project Management, Operations, Transportation, Business Services, Executive
Smyrna, GA ยท On-site +1
$34K - $50K/yr
If management requests additional certificates, applicants will continue to be reviewed in groups of 50 in the order they applied. Note: Submitting multiple applications will change the order in ...
Smyrna, GA ยท On-site +1
$34K - $50K/yr
If management requests additional certificates, applicants will continue to be reviewed in groups of 50 in the order they applied. Note: Submitting multiple applications will change the order in ...
Addison, TX ยท Remote
$15.75 - $21.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Addison, TX ยท Remote
$15.75 - $21.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Garden City, GA ยท Remote
$15.25 - $20.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Garden City, GA ยท Remote
$15.25 - $20.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Sacramento, CA ยท On-site
$75K - $99K/yr
TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 to $99,000 Sacramento Credit Union is seeking a ...
Quick apply
Sacramento, CA ยท On-site
$75K - $99K/yr
TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 to $99,000 Sacramento Credit Union is seeking a ...
Lansing, MI ยท On-site
Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center Manager provides leadership through training, analytical review and direction to the operations team and members of the ...
Lansing, MI ยท On-site
Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center Manager provides leadership through training, analytical review and direction to the operations team and members of the ...
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Quick apply
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Quick apply
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Austin, TX ยท On-site
The Contact Center Manager role leads a team of 15 to 20 counselors to achieve our objectives consistently by coordinating work activities, providing oversight and direction, and monitoring the team ...
Austin, TX ยท On-site
The Contact Center Manager role leads a team of 15 to 20 counselors to achieve our objectives consistently by coordinating work activities, providing oversight and direction, and monitoring the team ...
Centerton, AR ยท On-site
$60K - $110K/yr
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...
Centerton, AR ยท On-site
$60K - $110K/yr
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...
Lacey, WA ยท On-site
$80K - $95K/yr
Contact Center Manager O Bee Credit Union is hiring a Contact Center Manager to join our amazing team. This full-time position plays a vital role in supporting our mission, serving our members, and ...
Lacey, WA ยท On-site
$80K - $95K/yr
Contact Center Manager O Bee Credit Union is hiring a Contact Center Manager to join our amazing team. This full-time position plays a vital role in supporting our mission, serving our members, and ...
Goshen, AR ยท On-site
$60K - $110K/yr
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...
Goshen, AR ยท On-site
$60K - $110K/yr
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Quick apply
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Sacramento, CA ยท On-site
$75K - $99K/yr
TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 to $99,000 Sacramento Credit Union is seeking a ...
Sacramento, CA ยท On-site
$75K - $99K/yr
TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 to $99,000 Sacramento Credit Union is seeking a ...
Smyrna, GA ยท On-site
$34K/yr
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
Smyrna, GA ยท On-site
$34K/yr
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
| Aspect | Contact Manager | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; experience in customer relations | High school diploma or equivalent; training in customer service skills |
| Work Environment | Office settings, call centers, or client-facing roles | Call centers, retail, or office environments |
| Industry Usage | Used across various industries to manage client contacts and relationships | Primarily in retail, telecom, and service industries to assist customers |
While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Solutions for Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries including but are not limited to Energy, Nuclear, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, and Federal/State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com
CORE COMPETENCIES
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OTHER REQUIREMENTS
Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital
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ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.
Business schools and computer and management training
11 - 50 Employees
Charlotte, NC, US
2004