... managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence. Whether your experience comes from a contact ...
... managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence. Whether your experience comes from a contact ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterSales Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact Center Representative
Las Cruces, NM · On-site
$12 - $14.10/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Las Cruces, NM · On-site
$12 - $14.10/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Dallas, TX · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Dallas, TX · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterSales Representative
Dallas, TX · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
Dallas, TX · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterSales Representative
Killeen, TX · On-site
$16.25 - $21/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterSales Representative
Killeen, TX · On-site
$16.25 - $21/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterCollections Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact CenterCollections Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact Center Representative
Savannah, GA · On-site
$16.50 - $21.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$16.50 - $21.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterCollections Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact CenterCollections Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact CenterCollections Representative
Killeen, TX · On-site
$16.25 - $21/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact CenterCollections Representative
Killeen, TX · On-site
$16.25 - $21/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact Center Representative
Las Cruces, NM · On-site
$12.75 - $16.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Las Cruces, NM · On-site
$12.75 - $16.50/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Tampa, FL · On-site
$14/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Tampa, FL · On-site
$14/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Savannah, GA · On-site
$13.75 - $17.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
National Contact Center Manager
Plainfield, IL · On-site
$60K - $75K/yr
Leads, develops, and manages a team of 6-50 Contact Center professionals, including hiring, onboarding, coaching, and performance management. * Establishes a high-performance, accountable team ...
Quick apply
National Contact Center Manager
Plainfield, IL · On-site
$60K - $75K/yr
Leads, develops, and manages a team of 6-50 Contact Center professionals, including hiring, onboarding, coaching, and performance management. * Establishes a high-performance, accountable team ...
Location: Remote Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Location: Remote Knowledge Manager Contact Center Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...
Contact Manager information
See salary details
$23K - $30.2K
4% of jobs
$30.2K - $37.5K
10% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.7K
14% of jobs
$44.7K - $51.9K
16% of jobs
The median wage is $58.1K / yr.
$51.9K - $59.1K
7% of jobs
$59.1K - $66.4K
10% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$66.4K - $73.6K
29% of jobs
$73.6K - $80.8K
4% of jobs
$80.8K - $88K
3% of jobs
$88K - $95.3K
1% of jobs
$95.3K - $102.5K
2% of jobs
$23K
$61.4K
$102.5K
How much do contact manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for contact manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What does a contact manager do?
A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.
What are the key skills and qualifications needed to thrive as a contact manager?
To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.
What are some common challenges faced by contact managers, and how can they be addressed?
Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.
What is the difference between Contact Manager vs Customer Service Representative?
| Aspect | Contact Manager | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; experience in customer relations | High school diploma or equivalent; training in customer service skills |
| Work Environment | Office settings, call centers, or client-facing roles | Call centers, retail, or office environments |
| Industry Usage | Used across various industries to manage client contacts and relationships | Primarily in retail, telecom, and service industries to assist customers |
While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.
How much do contact managers make in the US?
Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
More about Contact Manager jobs
What cities are hiring for Contact Manager jobs?
Cities with the most Contact Manager job openings:
What are the most commonly searched types of Contact jobs?
The most popular types of Contact jobs are:
What states have the most Contact Manager jobs?
States with the most job openings for Contact Manager jobs include:
Full-time
Re-posted 22 hours ago
Job description
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
At Athene, we're transforming the way we serve customers and support our employees. We're looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.
This role is about more than managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we're looking for a leader who can inspire others and deliver results through people.
Accountabilities:
Lead and Develop Teams
Lead Through Change
Drive Results and Improvement
What Success Looks Like
Qualifications and Experience:
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Purpose:
At Athene, we're transforming the way we serve customers and support our employees. We're looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.
This role is about more than managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we're looking for a leader who can inspire others and deliver results through people.
Accountabilities:
Lead and Develop Teams
- Coach and develop customer service professionals
- Create a culture of accountability, engagement, and growth
- Provide clear expectations, feedback, and support
Lead Through Change
- Help teams successfully navigate organizational, process, and technology changes
- Communicate with clarity and build commitment to new ways of working
- Maintain performance and engagement during periods of transformation
Drive Results and Improvement
- Use data and insights to improve team performance and customer experience
- Partner across the organization to solve problems and improve processes
- Encourage innovation and challenge the status quo
What Success Looks Like
- Employees are engaged, growing, and performing at a high level
- Teams consistently deliver exceptional customer experiences
- Change is implemented successfully with strong adoption
- Process improvements create measurable business impact
Qualifications and Experience:
-
- 5+ years of technical experience with 2+ years of people leadership experience
- Proven ability to coach, develop, and motivate teams
- Experience leading through change and driving results
- Strong communication, collaboration, and problem-solving skills
- Financial services experience preferred
- Contact center leadership experience is a plus, not a requirement
- Bachelor's degree or equivalent experience preferred
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.