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Contact Manager Jobs in Iowa (NOW HIRING)

Athene

Contact Center Manager

West Des Moines, IA · On-site

... managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence. Whether your experience comes from a contact ...

MCI Careers

Temporary Hurricane Contact Center Agent

Iowa, IA · On-site

$15.25 - $20.75/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... You will apply the latest customer service techniques and learn our account management systems ...

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Contact Manager information

See Iowa salary details

$21.6K

$57.6K

$96.3K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Iowa is $57,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Iowa are hiring for Contact Manager jobs?

Cities in Iowa with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,625 per year, or $27.7 per hour.

Contact Center Manager

Athene

West Des Moines, IA • On-site

Full-time

Re-posted 2 days ago

Athene rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

At Athene, we're transforming the way we serve customers and support our employees. We're looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.
This role is about more than managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we're looking for a leader who can inspire others and deliver results through people.

Accountabilities:

Lead and Develop Teams

  • Coach and develop customer service professionals

  • Create a culture of accountability, engagement, and growth

  • Provide clear expectations, feedback, and support

Lead Through Change

  • Help teams successfully navigate organizational, process, and technology changes

  • Communicate with clarity and build commitment to new ways of working

  • Maintain performance and engagement during periods of transformation

Drive Results and Improvement

  • Use data and insights to improve team performance and customer experience

  • Partner across the organization to solve problems and improve processes

  • Encourage innovation and challenge the status quo

What Success Looks Like

  • Employees are engaged, growing, and performing ata high level

  • Teams consistently deliver exceptional customer experiences

  • Change is implemented successfully with strong adoption

  • Process improvements create measurable business impact


Qualifications and Experience:

  • 5+ years of relevant experience in customer service, operations, contact center, or a related environment; including 2+ years of formal or informal leadership, or relevant experience.
  • Proven ability to coach, develop, engage, and motivate teams while creating an inclusive environment where employees can grow and perform at their best.
  • Demonstrated ability to lead through change, adapt priorities, solve operational challenges, and drive results with sound judgment and a bias for action.
  • Strong communication, collaboration, critical-thinking, and problem-solving skills, with the ability to influence partners and build effective working relationships.
  • Financial services experience preferred; contact center leadership experience is a plus but not required. Comfort using technology, automation, and AI-enabled tools to improve customer and employee experiences is valued.
  • Bachelor's degree or equivalent experience preferred.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

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