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Contact Manager Jobs in Michigan (NOW HIRING)

PFCU

Contact Center Representative

Durand, MI · On-site

$10K/mo

Current Level Employee Initials Manager Initials Date ? 90 Day Introductory Period with $5,000 Cash Limit ? Contact Center I with $10,000 cash limit; minimum 90 days working at PFCU ? Contact Center ...

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$15 - $20.50/hr

Solutions & Support Manager Classification: Non-Exempt Role: The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA ...

ELGA Credit Union

Contact Center Agent

Bay City, MI · On-site

$15 - $20.50/hr

Support Manager Classification: Non-Exempt Role: The Contact Center Agent is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) benchmarks ...

Mercantile Bank

Contact Center Specialist

Wyoming, MI · On-site

Contact Center Specialist Join Mercantile Bank as a Full-Time Contact Center Specialist II and ... Daily responsibilities include managing tasks assigned by the Call Center Supervisor, verifying ...

ELGA Credit Union

Contact Center Agent

Grand Blanc, MI · On-site

$13.75 - $18.75/hr

Contact Center Manager Classification: Non-Exempt Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality assurance (QA) ...

Mercantile Bank

Contact Center Specialist

Alma, MI · On-site

Contact Center Specialist Join Mercantile Bank as a Full-Time Contact Center Specialist II and ... Daily responsibilities include managing tasks assigned by the Call Center Supervisor, verifying ...

SNB Technologies

Contact Center Associate

Hancock, MI · On-site

Primary focus is on managing customer contact and support. Participates in the day-to-day operations of the Department. Major Duties & Responsibilities: * Manage inbound calls in a timely and ...

CASE Credit Union

Contact Center Specialist

Lansing, MI · On-site

Keeps management informed of area activities. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and professional completion of Contact Center Representative functions ...

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Contact Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Contact Center Sales Manager

Kalsee Credit Union

Portage, MI • On-site

Full-time

Posted 4 days ago

Job description

The Contact Center Sales Manager is a leadership role responsible for overseeing the daily operations and performance of a Contact Center team focused on lending, sales, and member relationship building activities. This role ensures that services standards are met, sales goals are achieved, and compliance with Federal, State, and Kalsee lending regulations are maintained. The Contact Center Sales Manager develops and implements strategies to improve sales while providing leadership, coaching, and strategic direction to drive a high-performance culture within the department.
  • Coach, develop, and lead Member Relationship Officer (MRO) team members.
  • Lead the MRO teams to consistently meet established sales goals, and satisfaction ratings through ongoing training, regular performance reviews, and monthly coaching meetings
  • Oversee daily Contact Center lending and sales operations, ensuring smooth workflow and adherence to service standards
  • Monitor and analyze KPIs to assess team performance and implement improvements
  • Develop and implement Contact Center sales strategies aligned with organizational goals
  • Ensure prompt, professional, and empathetic handling of member inquiries and escalations.
  • Identify inefficiencies and recommend technology solutions or process changes within lending or other sales processes
  • Develop and maintain standard operation procedures (SOPs) for consistent service delivery
  • Work with third party vendors to ensure optimal system up time and quickly resolve any disturbance in services
  • Lead initiatives to streamline workflows and reduce booking times
  • Prepare and present performance reports and operational insights to senior leadership
  • Work closely with other departments such as underwriting, marketing, and IT to align Contact Center operations with organizational objectives
  • Foster a positive organization culture that promotes diversity, equity, and inclusion and promote engagement based on the GALLUP definition and measurement for employee engagement
  • Review all activities for compliance with Bank Secrecy Act/ Anti-Money Laundering/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.
  • Perform other related duties as assigned.

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Requirements
  • High School Diploma or equivalent required, Bachelors Degree preferred
  • Minimum 5 years successful sales experience preferred
  • Minimum 3 years of lending experience preferred
  • Minimum 2 years of leadership experience preferred
  • Strong ability to lead, inspire, and develop teams in a high-pressure environment
  • Deep commitment to delivering exceptional member service
  • Excellent verbal and written communications skills
  • Experience delivering presentations and reports to various audiences
  • Proficiency in interpreting data to monitor performance and inform decision-making
  • Familiarity with Contact Center software with ability to adapt and leverage new technologies
  • Proactive in identifying opportunities for growth and improvement
  • Ability to prioritize tasks and projects simultaneously
  • High level of empathy and emotional resilience to handle challenging situations and guide teams effectively

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