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Contact Manager Jobs in Michigan (NOW HIRING)

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

Contact Center Agent Farmington Hills, Michigan Category: Customer Service Job Type: Contract ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

w3r Consulting

Contact Center Agent

Farmington Hills, MI · On-site

$16 - $21.75/hr

This position is responsible for contributing to the overall success of our National Contact Center ... Ability to multi-task, set priorities and manage time effectively. * Ability to handle a high ...

Provident Bank

Partner with management on departmental projects, process improvements, and operational initiatives ... Ensure Contact Center employees complete required compliance training. * Motivate and encourage ...

New

Wwwinc

Contact Center AI Specialist

Rockford, MI

Partner with operations manager on continuously reviewing Agentforce performance to identify efficiency gaps, friction points, and automation opportunities across top contact drivers such as order ...

Dupont

DuPont Contact Center Associate

Midland, MI · Hybrid

Experience with Customer Relationship Management (CRM) systems; Salesforce experience. * Building ... for Contact Information. DuPont offers a comprehensive pay and benefits package. To learn more ...

New

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Showing results 21-40

All JobsContact JobsContact Manager JobsContact Manager Jobs in Michigan

Contact Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

Contact Center Agent

w3r Consulting

Farmington Hills, MI • On-site

$16 - $21.75/hr

Other

Re-posted 29 days ago

Job description

Contact Center Agent

Farmington Hills, Michigan

Category: Customer Service

Job Type: Contract

Location: Farmington Hills, Michigan

Pay Rate: $0

Summary/Basic Purpose: This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer requests for their banking inquiries. This position's structured work schedule may require overtime, evenings, and Saturdays. The role requires sitting for extended periods of time and using a headset for communicating with customers by phone.

Essential Duties/Responsibilities:

  • Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.
  • Understanding of our client's core products and services with the ability to recognize an opportunity to deepen the relationship with moderately complex client products and services
  • Demonstrates understanding of system and transactions to support moderately complex customer interactions.
  • Complete account requests such as balance inquiries, reviewing transaction history, check orders, funds transfer etc.
  • Support moderately complex customer interactions, such as closing, or ordering replacement debit cards, travel notes, general debit card inquiries, etc.
  • Assist customers with basic web banking functions, such as unlocking and resetting passwords, mobile banking and alert inquiries, web banking troubleshooting.
  • Effectively collaborate within and across teams and departments.
  • Use problem solving tactics to analyze and troubleshoot customer challenges.

Risk and Compliance:

  • Ensure compliance with applicable federal, state and local laws and regulations.
  • Meet or exceed individual productivity and quality assurance objectives.

Team Support:

  • Ability to effectively collaborate within and across teams.

Qualifications:

Education Requirements:

  • High School/GED

Minimum Experience:

  • 2 years Retail, Financial Sales, or Call/Contact Center
  • 3 years Customer Service Experience
  • 2 years Experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search.
  • 2 years Successful completion of Internal Tier 2 Training Modules
  • Less than 1 year Experience in a financial services or equivalent environment (preferred)
  • Less than 1 year Experience with Debit/ATM Card maintenance, disputes, and investigations (preferred)

Job Specific Knowledge/Skills:

  • Ability to multi-task, set priorities and manage time effectively.
  • Ability to handle a high volume of in-bound calls in a fast-paced environment.
  • Strong active listening and empathy skills including the ability to be attentive, patient and non-judgmental so customers feel their issues are truly being heard.
  • Strong problem-solving skills including the ability to recognize and offer alternative options and help the customer resolve their issue.
  • Ability to resolve any conflicts in a non-confrontational and productive manner.
  • Strong organizational skills
  • Strong communication skills both verbal and written

Apply