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Contact Manager Jobs in Michigan (NOW HIRING)

Eaton

Senior Contact Center Manager

Galesburg, MI · On-site

$97K - $143K/yr

The Senior Contact Center Manager is responsible for developing a contact center culture of excellence within the Roadranger Customer Experience Center, delivering industry-leading customer support ...

Corning

Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices * Solid understanding ... Contact Center as a Service (CCaaS) or other appropriate certifications are a plus * In-depth ...

Mercantile Bank

Contact Center Banker

Wyoming, MI · On-site

$16.25 - $20.50/hr

Contact Center Banker Join Mercantile Bank as a Full Time Contact Center Banker and embrace the ... Management System. Collaboration with support departments and the branch network will empower you ...

Mercantile Bank

Contact Center Banker

Alma, MI · On-site

$15.50 - $19.50/hr

Contact Center Banker Join Mercantile Bank as a Full Time Contact Center Banker and embrace the ... Management System. Collaboration with support departments and the branch network will empower you ...

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Contact Manager information

See Michigan salary details

$20K

$53.5K

$89.3K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Michigan is $53,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $60,100.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,473 per year, or $25.7 per hour.

DuPont Contact Center Associate

DuPont de Nemours, Inc.

Midland, MI • On-site

Full-time

Posted 4 days ago

DuPont rating

8.3

Company rating: 8.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

27th of 100 rated chemical manufacturers

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
DuPont Contact Center Associate
DuPont has an exciting opportunity for a technical Contact Center Associate within the Global DuPont Contact Center based in Midland, Michigan.
This role serves as a key connection between customers, prospects, and DuPont businesses, delivering exceptional service and support across a variety of channels.
This position works on a hybrid work schedule, 4 days in the office, 1 day remote each week.
The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus.
Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.
Key Responsibilities
  • Provide customer support through phone, email, web forms, and social media.
  • Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.
  • Process warranty claims for consumer products.
  • Accurately document customer interactions and inquiry details.
  • Collaborate with business partners across global teams to resolve customer issues efficiently.
  • Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies
  • High School Diploma or GED equivalent
  • 2+ years technical contact center experience - inbound and outbound call handling
  • Strong ability to learn new systems, products, and processes quickly.
  • Self-motivated with the ability to work independently while contributing to a team environment.
  • Excellent written and verbal communication skills, with a strong proficiency in the English language.
  • Highly detail-oriented with a commitment to accuracy and quality.
  • Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.
  • Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Preferred Qualifications
  • Bachelor's Degree; equivalent work experience may be considered in lieu of a Bachelor's degree.
  • Experience with Customer Relationship Management (CRM) systems; Salesforce experience.
  • Building and construction industry knowledge.
  • French language proficiency.

Why Join DuPont?
  • If you are passionate about helping customers, enjoy solving problems, and are eager to learn and grow in a collaborative environment, we encourage you to apply.
  • You'll be successful in this role if you are a quick learner, highly motivated, and comfortable communicating professionally with customers and colleagues. Strong written and verbal English skills, attention to detail, and a passion for delivering exceptional customer experiences will help you thrive on our team.
  • At DuPont, you'll work alongside colleagues from diverse backgrounds and functions around the world. We value cultural awareness, inclusion, and collaboration, and believe that diverse perspectives help us deliver better solutions for our customers and strengthen our team.
  • As a member of our team, you'll have opportunities to expand your skills, develop professionally, and make a meaningful impact on both our customers and our business. Join us in delivering exceptional service and innovative solutions every day.

We look forward to reviewing your application!
Join our Talent Community to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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