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Contact Manager Jobs (NOW HIRING)

Pwc

Contact Center Transformation - Manager

Boston, MA · On-site

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager & Summary The Opportunity As a Contact Center Transformation Manager, you will lead the charge in ...

Wellby

Manager, Retail Contact Center

Sugar Land, TX · On-site

The Contact Center Manager leads a team of member service supervisors and requests from multiple channels including phone and email. The leader in this role will partner closely with cross-functional ...

Empower AI Inc.

Contact Center Knowledge Manager

$135K/yr

Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing

Pwc

Contact Center Transformation - Manager

Denver, CO · On-site

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager & Summary The Opportunity As a Contact Center Transformation Manager, you will lead the charge in ...

Empower AI Inc.

Contact Center Knowledge Manager

$87K/yr

Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing

MCI Careers

Contact Center Sales Representative

Killeen, TX · On-site

$15.75 - $20.50/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...

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Contact Manager information

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$23K

$61.4K

$102.5K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
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What are the most commonly searched types of Contact jobs?

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What states have the most Contact Manager jobs?

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Contact Manager jobs near you
Infographic showing various Contact Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Contact Center Sales Manager

Spring-Green Enterprises Inc. & Subsidiaries

Plainfield, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

SGE Marketing Services Inc, is an affiliate company of Spring-Green Enterprises parent company seeking a full-time Contact Center Sales Manager based out of Plainfield, IL.  This is a hybrid position with flexibility to work remote part of the year, along with expectations to work in the Plainfield IL, office during our busy season.  
We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation.  Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Annual salary
$60k based on experience.
Summary
Under the guidance of the Director of Contact Center Sales, the Contact Center Sales Manager (CCSM) oversees the Contact Center Sales team and implements initiatives that support business growth for Spring-Green Franchises. The CCSM serves as the subject matter expert in all aspects of the Sales Team’s operational functions, (including inbound customer acquisition, outbound acquisition and upsell calls, outbound property evaluation follow-up calls, and property measurement collections), and ensures all sales agents are held accountable to maximizing their contributions to the team and are consistently meeting established levels of performance.
Essential Duties and Responsibilities
  • Manage a year-round staff of up to 10 people as well as the addition and integration of a larger seasonal staff of contact center representatives each spring.
  • Ensure Sales Team's sales performance targets are consistently met and exceeded.
  • Work with the Director of Sales to develop appropriate sales techniques to help drive sales performance and partner with the Training team to deploy these techniques to the staff.
  • Communicate directly with multiple levels of contact center staff as well as members of Spring Green’s marketing, technology and operations departments.
  • Directly oversee and interact both onsite and virtually with internal and outsourced inbound sales team.
  • Oversee and ensure successful execution of all outbound sales campaigns.
  • Work with the training team to provide and update documentation of sales process, procedures and scripts as needed.
  • Work with Quality Assurance team to ensure telephone communications are consistent with the Sales Team’s expectations as well as company policies and initiatives and analyze QA results to refine sales processes and procedures. 
  • Work with Work Force Management team in creation of staffing plan and communication of daily and weekly staff adjustments as needed based on attendance, call volume, etc.
  • Monitor and respond to contact center sales inquiries from Spring Green Franchise Owners and the company-owned franchises’ customer service team.
  • Monitors and ensure the timely completion of measurement collection as requested.
  • Manage billing of contact center costs to Spring Green Franchises as
Education and/or Experience
  • High school diploma or general education degree (GED) required, Associates degree or some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
  • Minimum two to five or more years of sales contact center/call center experience with a minimum of two to three years of successful lead, supervisory or managerial experience.
Computer Skills
Advanced knowledge of call tracking software to record customer data, conversation details and reporting features.  Intermediate knowledge of MS Word, Excel, PowerPoint and Microsoft Outlook.
 Licenses
Valid driver’s license required with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer
Check out our websites for more information about us!
https://www.spring-green.com/lawn-care-locations/naperville-il 
https://www.petbutler.com/about-us/
To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS).  These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles.  Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants.  By submitting your application, you acknowledge that your application may be processed using these tools. 

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

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