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Contact Manager Jobs (NOW HIRING)

Walmart

Manager, Contact Center

Rogers, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Walmart

Manager, Contact Center

Anderson, MO

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

Walmart

Manager, Contact Center

Elkins, AR

$60K - $110K/yr

The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process ...

MCI Careers

Contact Center Manager

Addison, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

LIMRA and LOMA

Contact Center Manager

Windsor, CT · On-site

We are seeking a proactive and forward thinking Contact Center Manager to lead the daily operations of our Member Relations Contact Center. This role is responsible for proactively engaging member ...

LIMRA AND LOMA

Contact Center Manager

Windsor, CT · On-site

We are seeking a proactive and forward thinking Contact Center Manager to lead the daily operations of our Member Relations Contact Center. This role is responsible for proactively engaging member ...

OTR Solutions

Contact Center Manager

Roswell, GA · On-site

We are looking for a highly organized, execution-minded Contact Center Manager to serve as the first point of contact for all inbound client communications. This role plays a critical part in ...

MCI Careers

Contact Center Representative

Garden City, GA · On-site

$16.50 - $21.50/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...

MCI Careers

Contact CenterSales Representative

Mesilla, NM · On-site

$17.50 - $22.50/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...

MCI Careers

Contact Center Representative

Killeen, TX · On-site

$16.25 - $21/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...

MCI Careers

Contact CenterSales Representative

Addison, TX · On-site

$17.25 - $22.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...

MCI Careers

Contact CenterSales Representative

Wichita, KS · On-site

$13.25 - $17.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...

MCI Careers

Contact Center Representative

Wichita, KS · On-site

$13.25 - $17.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...

MCI Careers

Contact Center Representative

Addison, TX · On-site

$17.25 - $22.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...

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Contact Manager information

See salary details

$23K

$61.4K

$102.5K

How much do contact manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for contact manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Manager, and why are they important?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by Contact Managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What does a Contact Manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

More about Contact Manager jobs
What cities are hiring for Contact Manager jobs? Cities with the most Contact Manager job openings:
What are the most commonly searched types of Contact jobs? The most popular types of Contact jobs are:
What states have the most Contact Manager jobs? States with the most job openings for Contact Manager jobs include:
Contact Manager jobs near you
Manager, Contact Center

Manager, Contact Center

Walmart

Rogers, AR

$60K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,639 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...What you'll do...Role summary:
The (USA) Manager, Contact Center, oversees daily operations to ensure exceptional customer service and operational efficiency. This role involves analyzing performance metrics, implementing process improvements, and managing team development to meet service-level agreements and business objectives. The manager collaborates with stakeholders to resolve issues, drives continuous improvement initiatives, and ensures adherence to company policies and standards. A strong focus on data-driven decision-making and effective communication supports the delivery of high-quality customer experiences while maintaining operational excellence within the contact center environment.
About the team:
The team oversees Walmart’s BPO contact center partnerships, ensuring operational stability, scalability, and performance. It manages vendor relationships throughout the full lifecycle, including selection, onboarding, governance, and continuous improvement. Collaborating with internal and external partners, the team aligns priorities and monitors outcomes through data analysis. Utilizing structured processes and financial insights, it identifies trends, mitigates risks, and enhances service delivery. The team is dedicated to maintaining consistent customer experiences while optimizing efficiency and cost control across various programs and locations.
What you'll do:
  • Oversee daily contact center operations to ensure alignment with performance metrics and service-level agreements.
  • Analyze key performance indicators and trend data to identify root causes and implement effective solutions.
  • Lead process improvement initiatives to enhance operational efficiency and customer communication quality.
  • Collaborate with stakeholders to develop and execute strategies addressing capacity planning and demand forecasting.
  • Coach and develop team members to strengthen customer communication skills and adherence to standard operating procedures.
  • Manage escalation processes and ensure timely resolution of customer and associate concerns.
  • Maintain compliance with company policies while promoting a culture of integrity and accountability.

What you'll bring:
  • Proven experience managing contact center operations with a focus on achieving performance metrics and service-level agreements.
  • Strong problem-solving skills using data analysis and diagnostic tools to identify root causes and implement effective solutions.
  • Expertise in customer communications management, including developing and coaching teams on communication strategies and quality standards.
  • Ability to lead process improvement initiatives and apply standard operating procedures to enhance operational efficiency.
  • Proficiency in workflow management and monitoring key performance indicators to drive continuous improvement.
  • Effective collaboration and stakeholder engagement skills to support business objectives and operational goals.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 2 years’ experience in retail management, business, technology, communications, or related area.
Option 2: 4 years’ experience in business, technology, communications, or related area.
1 year's supervisory experience.
3 years’ experience in customer service/contact center or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project ManagementPrimary Location...805 Respect, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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