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Contact Centre Manager Jobs (NOW HIRING)

Athene

Contact Center Manager

West Des Moines, IA

This role is about more than managing operations-it's about building high-performing teams, driving ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...

Athene

Contact Center Manager

West Des Moines, IA · On-site

This role is about more than managing operations--it's about building high-performing teams ... Whether your experience comes from a contact center, operations, retail, hospitality, financial ...

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating and processing sales for all consumer insurance products via telephone, direct sales, and the Internet.

Birmingham

Contact Center Manager

Birmingham, AL · On-site

Vendor Team Leader/Manager ENVIRONMENT The consumer contact center is responsible for generating and processing sales for all consumer insurance products via telephone, direct sales, and the Internet.

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

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Contact Centre Manager information

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$23K

$61.4K

$102.5K

How much do contact centre manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact centre manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Contact Centre Manager vs Customer Service Supervisor?

AspectContact Centre ManagerCustomer Service Supervisor
CredentialsTypically requires management experience, relevant certifications, and industry knowledgeUsually requires customer service experience, some supervisory training
Work EnvironmentOversees multiple teams, manages operations, and strategic planningSupervises frontline staff, handles customer issues, and team performance
Employer & Industry UsageCommon in call centers, BPOs, and large customer service operationsFound in retail, hospitality, and smaller service teams

The main difference is that a Contact Centre Manager focuses on managing entire call center operations and strategic goals, while a Customer Service Supervisor directly oversees customer interactions and team performance. Both roles require customer service skills, but the manager role involves broader operational responsibilities.

What cities are hiring for Contact Centre Manager jobs?

Cities with the most Contact Centre Manager job openings:

What states have the most Contact Centre Manager jobs?

States with the most job openings for Contact Centre Manager jobs include:

What are popular job titles related to Contact Centre Manager jobs?

For Contact Centre Manager jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Contact Center Manager

Anchorage, AK • On-site

First National Bank Alaska
501 - 1,000 employees
Learn more about First National Bank Alaskaexternal

Full-time

Posted 22 days ago

Job description

GENERAL PURPOSE SUMMARY
Lead and optimize the bank's Contact Center Unit (unit) to deliver high-quality, efficient, and compliant service across all customer interaction channels (phone, email, and digital platform). Ensures alignment with the bank's strategic objectives by driving customer satisfaction, operational excellence and team performance while maintaining strict adherence to regulatory and security requirements by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Manages daily operations of Contact Center; ensures service levels (SLAs), response times, and quality standards are consistently met. Partners with Contact Center Supervisors to manage staffing levels, scheduling, and workforce planning to align with call volumes and business needs.
  2. Drives initiatives to improve customer satisfaction (CSAT), Net Promoter Score (NPS) and first-call resolution. Handles escalated customer issues and ensures timely, effective resolution.
  3. Provides leadership, direction, coaching and development to supervisors and agents to achieve desired performance outcomes. Establishes clear performance expectations, service standards and accountability measures that are aligned with the bank's customer experience strategy.
  4. Tracks key performance indicators (KPIs) such as average handle time, service levels, abandonment rate, and quality scores. Prepares and presents performance reports to senior management and makes recommendations to improve department performance.
  5. Leads the team in identifying and reconciling inefficiencies and implements process improvements, automation, or technology enhancements. Leads continuous improvement initiatives and liaises with other bank departments as needed for system and programing issues.
  6. Oversees the unit's systems, such as CRM, telephony, or IVR (voicemail) platforms. Collaborates with other departments to implement system upgrades.
  7. Collaborates with branch administration, digital banking, compliance, and IT to improve customer experience and service offering.
  8. Ensures adherence to banking regulations, internal policies, data privacy laws, and security standards. Partners with compliance and other administrative teams to implement controls and audit readiness.
  9. Ensures team is strictly adhering to the bank's security procedures for customer identification and red flag identification. Notifies appropriate areas and takes immediate action if fraud is suspected or identified.
  10. Keeps current with pertinent banking laws and regulations, including but not limited to Reg. DD, Reg. CC, Reg. E, Bank Secrecy Act, Community Reinvestment Act, and Right to Financial Privacy Act, FDIC deposit insurance, and Reg. Z.
  11. Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
  • Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads).
  • Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
  • Stay updated on relevant laws and regulations.
  • Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations.
  • Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES
Manages the Contact Center Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.

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