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Contact Centre Manager Jobs (NOW HIRING)

MCI Careers

Contact Center Manager

Savannah, GA · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

Superior Choice

$60K - $70K/yr

Contact Center Manager Full Time Professional Superior, WI, US 4 days ago Requisition ID: 1244 Salary Range: $60,000.00 To $70,000.00 Annually Role To ensure members and potential members receive ...

Socket.dev

Contact Center Manager

Janesville, WI · On-site

Manage the contact center team to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance ...

MCI Careers

Contact Center Manager

Tampa, FL · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Dallas, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

Grainger

Contact Center Manager

Green Bay, WI · Hybrid

Contact Center Manager Imperial Supplies!! A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Las Cruces, NM · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Manager

Savannah, GA · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

W. W. Grainger

Contact Center Manager

Green Bay, WI · On-site

Contact Center Manager Imperial Supplies!! A company with pride. We foster a welcoming workplace where you can build a career for yourself, while fulfilling our purpose to keep the world working. We ...

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Showing results 21-40

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Contact Centre Manager information

See salary details

$23K

$61.4K

$102.5K

How much do contact centre manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact centre manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Contact Centre Manager vs Customer Service Supervisor?

AspectContact Centre ManagerCustomer Service Supervisor
CredentialsTypically requires management experience, relevant certifications, and industry knowledgeUsually requires customer service experience, some supervisory training
Work EnvironmentOversees multiple teams, manages operations, and strategic planningSupervises frontline staff, handles customer issues, and team performance
Employer & Industry UsageCommon in call centers, BPOs, and large customer service operationsFound in retail, hospitality, and smaller service teams

The main difference is that a Contact Centre Manager focuses on managing entire call center operations and strategic goals, while a Customer Service Supervisor directly oversees customer interactions and team performance. Both roles require customer service skills, but the manager role involves broader operational responsibilities.

What cities are hiring for Contact Centre Manager jobs?

Cities with the most Contact Centre Manager job openings:

What states have the most Contact Centre Manager jobs?

States with the most job openings for Contact Centre Manager jobs include:

What are popular job titles related to Contact Centre Manager jobs?

For Contact Centre Manager jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Contact Center Manager

Savannah, GA • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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