ZipRecruiter

Log In

1

Contact Center Associate Jobs in Alabama (NOW HIRING)

Dollar General

SALES ASSOCIATE in CENTRE, AL S12695

Centre, AL · On-site

$14.25 - $16.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in CENTRE, AL S09407

Centre, AL · On-site

$14.25 - $16.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in CENTRE, AL S02148

Centre, AL · On-site

$14.25 - $16.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

1915 South / Ashley

Associate of Guest Solutions

Dothan, AL · On-site

$13.50 - $16.25/hr

Handle all incoming guest calls and resolve issues at first contact whenever possible Process ... Experience: 1+ year of customer service, call center, or guest-facing experience, required.

1915 South / Ashley

Associate of Guest Solutions

Dothan, AL · On-site

$13.50 - $16.25/hr

Job Duties: • Handle all incoming guest calls and resolve issues at first contact whenever ... center, or guest-facing experience, required. Physical and Work Environment Requirements: • ...

1915 South / Ashley

Associate of Guest Solutions

Dothan, AL · On-site

$13.50 - $16.25/hr

Handle all incoming guest calls and resolve issues at first contact whenever possible * Process ... center, or guest-facing experience, required. Physical and Work Environment Requirements: · ...

Wawa

Customer Service Associate

Robertsdale, AL · On-site

$15 - $18.75/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

Wawa

Customer Service Associate

Loxley, AL · On-site

$15 - $18.75/hr

If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are ...

previous pagenext page

Showing results 21-40

All JobsContact Center Associate JobsContact Center Associate Jobs in Alabama

Contact Center Associate information

See Alabama salary details

$14

$19

$22

How much do contact center associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contact center associate in Alabama is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $21.78 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Alabama? The most popular types of Contact Center jobs in Alabama are:
What cities in Alabama are hiring for Contact Center Associate jobs? Cities in Alabama with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Alabama as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $41,275 per year, or $19.8 per hour.

Direct Response Marketing Manager

Birmingham

Birmingham, AL

Full-time

Re-posted 4 days ago

Job description

BASIC FUNCTION
Strategically lead and manage the execution of direct response marketing programs to support sales strategies and meet business, revenue and profitability objectives. Lead, present and execute direct response plans that translate overall cross-sell strategies and meet business, revenue and profitability objectives. Design direct marketing tests, ongoing program forecasting, response tracking and results analysis that support key hypotheses and deliver statistically valid results that drive actionable learnings. Partner with cross-functional teams (including the consumer sales contact center, corporate marketing, finance, etc.) to drive successful end-to-end campaign execution. Manage key relationships with external vendor outlets (such as agencies and fulfillment houses) to produce world-class marketing programs that drive sales results.
DIMENSIONS
  • Direct Supervision: 1-2
  • Management: 1-2
  • Exempt: 1-2
PERSONNEL DECISIONS
Select, train, evaluate, and reward direct reports within corporate, Human Resources, and divisional policies and guidelines. Coordinate, manage and monitor external vendor operations, including planning and execution of resource management.
SUBORDINATES
  • Marketing Coordinator(s)
  • Possibly Database Marketing Manager and Database Marketing Team (currently reporting directly to Executive Director, Specialty Products)
ENVIRONMENT
The Direct Response Marketing division is responsible for developing and executing the full scope of consumer marketing initiatives to meet sales objectives on behalf of the consumer insurance operations. The incumbent plans appropriate activities, staffing as well as internal and external (e.g. agency) resources necessary to handle business demands throughout the year. These activities include identifying requirements, establishing clear and achievable objectives and outsourcing direct mail and other campaigns as required.
WORKFLOW
The incumbent's work is initiated by the marketing, consumer sales, and other corporate goals and objectives as established by the Executive. The incumbent provides the necessary leadership to launch new direct marketing programs as well as to maintain and optimize existing ones within the various areas of the Company's marketing initiatives. This includes, but may not be limited to: paid search, marketing analytics, media management, email marketing, marketing optimization and marketing operations.
The incumbent assures that the direct response marketing staff is properly trained and motivated to accomplish goals and provides the direct report assistance to ensure informational and resource availability.
Primary responsibly will include working with business associates (both internal and external) to plan, manage and coordinate all direct response marketing campaigns, specifically:
  • Leading a collaborative team to drive ideas/campaigns from concept to completion through various marketing mediums, including television, newspaper, web and email;
  • Partnering with cross-functional teams (including Consumer Sales Contact Center, segment marketers, channel partners, web operations, corporate marketing, finance, etc.) to drive successful end-to-end campaign execution;
  • Effectively manage external relationships (with agencies, media, vendors, and the like) to create ad mail superior direct marketing products on time and within budget;
  • Performing ongoing response tracking and results analysis to accurately assess the impact of direct response programs and adapting/improving as necessary;
  • Proactively identify opportunities for process improvement and product enhancement within direct marketing channels (direct mail, email outbound telemarketing, web, etc.);
  • Developing informed controls and efficient testing strategies to optimize marketing ROI, customer acquisition/retention and enrollment behavior; and,
  • Formulating and managing budgets, evaluation production processes to minimize costs and marketing continuous recommendations to ensure optimal marketing ROI and manage to budget specifications.
KNOWLEDGE
This position requires a minimum of a bachelor's degree and 5-7 years of direct response marketing experience (including strategy, execution and marketing operations) or a closely related field (advertising). The incumbent must have a proven track record executing direct response programs that meet revenue/profitability goals and business/consumer objectives (strategy, execution and analysis of direct mail, email, web, sales support, telemarketing/call center, etc.). This position requires a strong knowledge of marketing and sales within the health insurance products for the consumer marketplace.
Demonstrated ability to effectively manage internal and external cross-functional relationships (including advertising and marketing agencies, list brokers, media, fulfillment, vendors, etc.) is critical as is the ability to lead a team to achieve goals on behalf of the sales-based consumer division. The ideal candidate will possess strong leadership, analytical, strategic-thinking and project management skills. Excellent verbal, written, visual and interpersonal communications skills are crucial as is the energy and motivation to drive results in an innovative environment. The incumbent should possess agent and/or client-side experience managing B2B direct response program development and execution.
THINKING REQUIREMENTS
The incumbent is responsible for developing integrated consumer direct response marketing programs. Some initiatives are governed by underwriting, corporate and/or CMS guidelines as well as standard corporate procedures and legal restrictions for product promotion.
The incumbent organizes the direct response programs on behalf of the Consumer Insurance Resource Center. As a newly developed, entrepreneurial operation, the incumbent is expected to assist in the creation of a consumer-driven culture and encourage the pursuit of continuous improvements to remain competitive in the marketplace.
INTERFACING AND INTERPERSONAL SKILLS
The incumbent has daily interaction with his/her direct reports, peers and all levels of management as well as external vendors (including agencies and fulfillment outlets). The incumbent provides regular direction, guidance and oversight to direct reports as well as the management staff of external vendors.
AUTHORITY AND DECISION MAKING
The incumbent assures the attainment of consumer sales objectives. The incumbent provides guidance to direct reports in meeting sales and retention goals. Problems encountered by the incumbent are also resolved under existing corporate operating policy, government regulations or precedent. Approval is required only in those situations where changes have broad corporate impact.
PRINCIPAL ACCOUNTABILITIES – ACTIVITY and END RESULT
  • Activity: Plan direct response marketing campaigns.
    End Result: Ensure sales and retention objectives are met.
  • Activity: Design and execute direct marketing tests that support key hypotheses.
    End Result: Deliver statistically valid results and drive actionable learnings that contribute to business growth.
  • Activity: Partner with cross-functional teams (including consumer contact center and corporate marketing, among others).
    End Result: Drive successful end-to-end campaign execution in alignment with sales and retention strategies of product, sales and marketing operations.
  • Activity: Continually manage external relationships with agencies and vendors.
    End Result: Create world-class direct efforts on time and within budget.
  • Activity: Perform ongoing tracking and results analysis.
    End Result: Accurately assess the impact of direct response marketing programs.
  • Activity: Identify opportunities for process improvement and reducing execution complexity
    End Result: Maintain a strong, innovative marketing environment to continually promote the Company's products and services.

Apply