Consumer Protection Jobs in Georgia (NOW HIRING)

LOCATION: Remote with minimal travel requirements.

REPORTS TO: Compliance Supervisors

KEY RELATIONSHIPS AND TEAM:

The Compliance Analyst will work collaboratively and directly with Compliance Supervisors and fellow Compliance Analysts/Attorneys in the reviewing of all assigned submissions. The Credentialing Analyst will also work with the Client Success and Technology teams on customer service tasks, system testing, and more.

THE OPPORTUNITY:

As a regulator compliance company for third-party, F&I contracts in the auto finance space, the Compliance Analyst holds a key role by reviewing contracts sold to consumers related to vehicle maintenance, service, protection, and waiver products at the request of financial lenders. The Compliance Analyst will review the contract submissions and determine whether to approve or reject the submissions based on a variety of criteria relating to lender requirements for loan funding, federal and state regulations, and consumer protection. The Compliance Analyst will also help identify system and process efficiency improvements and must have a willingness to remain proactive in communicating with fellow Credentialing Analysts/Attorneys and Supervisors.

Specifically, the Compliance Analyst will have responsibility to:

• Perform contract review for compliance with lender business requirements, federal and state regulations, and consumer protection.
• Collaborate with fellow Compliance Attorneys/Analysts and Product Supervisors on how to manage new or novel contracts or components in contract submissions.
• Become a subject matter expert on Finance and Insurance (F&I) products in the automotive industry.
• Support Client Success team members with customer requests/inquiries related to contract reviews.
• Create, maintain, and update intra-departmental operational efficiencies (e.g., systems, processes, etc.) as necessary; proactively recommend changes or new templates based on company needs.
• Other duties as assigned.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

• Bachelor’s degree in legal studies, business law, business administration, risk management and insurance or related field
• 2+ years’ experience with compliance and/or regulatory contract review highly preferred
• Ability to understand a variety of terms and conditions within legal contracts
• Adaptability and flexibility
• Extremely thorough with a strong attention to detail
• Self-motivated and able to work independently
• Ability to work collaboratively with a team
• Ability to maintain a positive and professional working relationship with all involved parties.
• Ability to effectively communicate in writing and verbally
• Excellent organizational and time management skills
• Proficient with Microsoft Office Suite
• Technical proficiency
• Must be comfortable in a fast paced, deadline driven environment
• High level of personal accountability and ownership for the success of the contracts team

The following knowledge, skills, education, and experiences are preferred:

• Experience working in a legal setting – law firm, regulatory environment, regulated industries
• 1+ years’ experience working remotely

Why Consider Joining FIS Now?

• The business is poised for accelerated growth.
• The company’s story is one of protecting financial institutions and consumers alike with respect to F&I products.
• Remote work environment with flexibility.
• Competitive compensation and benefits, including life insurance and long-term disability coverage.
• Bar dues reimbursement for one state.
• And more!

The following behaviors are required:

• Attitude – Has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
• Approach – Respectful of others and culture while being able to influence team toward common goal; Great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change – Implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
• Collaborative – Charts course with colleagues having sought their views.
• Customer Service – Responds to requests for service and assistance and manages difficult or emotional customer inquiries anonymously with supervisor support via email; Meets commitments.
• Delivery – Achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
• Influence – Persuades others to pursue a course of action.
• Integrity – Does what is right not what is politically expedient. Earns trust and maintains confidence.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Organization and planning – Plans and organizes in an effective manner focusing on the key priorities.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Respects and supports organizational culture of diversity and teammates.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Physical Demands and Work Environment:

• Remote based opportunity
• Frequent sitting
• Continuously required to utilize hand and finger dexterity
• Required to speak and hear
• Continuously required to utilize visual acuity to read technical information and use a keyboard

F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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