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Consumer Directions Jobs (NOW HIRING)

Centra

Director Consumer Loan Underwriting

Columbus, IN · On-site

Develop and recommend strategic direction for the consumer loan underwriting department, focusing on optimizing underwriting processes for credit quality, efficiency, and profitability. Reviews and ...

Centra

Director Consumer Loan Underwriting

Columbus, IN · On-site

Develop and recommend strategic direction for the consumer loan underwriting department, focusing on optimizing underwriting processes for credit quality, efficiency, and profitability. Reviews and ...

Coloplast

Consumer Marketing Manager

Minneapolis, MN · On-site

We are looking for a Consumer Marketing Manager that will lead short and long-term strategic ... Ability to identify, analyze and solve problems with minimal direction and make decisions with ...

Snipes

Manager, Consumer Insights

Bensalem, PA · On-site

SNIPES Manager, Consumer Insights Bensalem, PA Hybrid We live sneakers, streetwear, and ... direction for our company. Insights are used across all facets of the business such as product ...

Pharmavite

Director, Consumer Insights

West Hills, CA · On-site

Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team ... Serve as a thought partner who can challenge assumptions, influence direction, and drive alignment ...

Pharmavite

Director, Consumer Insights

West Hills, CA · On-site

Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team ... Serve as a thought partner who can challenge assumptions, influence direction, and drive alignment ...

Primark

Consumer Insights Manager

Boston, MA

... directions, solutions and concepts. * Proven ability to navigate multi-stakeholder environments ... Consumer Insights Manager . Apply to join as a and be welcomed to the world of Primark. The pay ...

Primark

Consumer Insights Manager

Boston, MA · On-site

... directions, solutions and concepts. * Proven ability to navigate multi-stakeholder environments ... Consumer Insights Manager . Apply to join as a and be welcomed to the world of Primark. The pay ...

Primark

Consumer Insights Manager

Boston, MA

... directions, solutions and concepts. * Proven ability to navigate multi-stakeholder environments ... Consumer Insights Manager . Apply to join as a and be welcomed to the world of Primark. The pay ...

Sun Federal Credit Union

Consumer Loan Officer

Maumee, OH · On-site

$23.37 - $27.75/hr

The Consumer Loan Officer provides a full range of products and services to members with an ... Assists with collection efforts under direction of Branch Manager. Refers members to Collections ...

Sun Federal Credit Union

Consumer Loan Officer

Maumee, OH · On-site

$23.37 - $27.75/hr

The Consumer Loan Officer provides a full range of products and services to members with an ... Assists with collection efforts under direction of Branch Manager. Refers members to Collections ...

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Consumer Directions information

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$5

$12

How much do consumer directions jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for consumer directions in the United States is $12.02, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $12.02 per hour, depending on experience, location, and employer.

What are Consumer Directions?

Consumer Directions refers to a service or organization that provides support and guidance to individuals with disabilities, helping them live independently and manage their personal care services. These organizations assist consumers in hiring, training, and supervising their own personal care assistants, as well as navigating programs like Consumer Directed Community Supports (CDCS) or Personal Care Assistance (PCA). The goal is to empower people to make choices about their own care and live as independently as possible.

What are the key skills and qualifications needed to thrive as a Consumer Directions Specialist, and why are they important?

To thrive as a Consumer Directions Specialist, you need a solid understanding of consumer advocacy, case management, and relevant policies or regulations, often supported by a degree in social work, human services, or a related field. Familiarity with case management software, documentation systems, and knowledge of local community resources is typically required. Strong interpersonal communication, cultural competence, and problem-solving abilities are vital soft skills for building trust and effectively supporting clients. These skills ensure that clients receive appropriate guidance, resources, and support to make informed decisions and improve their quality of life.

What are the main challenges someone in a Consumer Directions role might face when helping clients navigate complex healthcare systems?

Professionals in Consumer Directions roles often encounter challenges such as communicating complex healthcare information in an accessible way and coordinating care among multiple providers. They must remain patient and empathetic while advocating for clients, especially when addressing barriers like insurance coverage, language differences, or limited client resources. Building trust and maintaining up-to-date knowledge of available services are key to successfully supporting clients and ensuring they receive appropriate care.

What is the difference between Consumer Directions vs Customer Service Representative?

AspectConsumer DirectionsCustomer Service Representative
CredentialsMay require certification in consumer advocacy or related fieldsTypically requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in community centers, government agencies, or nonprofit organizationsCommonly in call centers, retail, or corporate offices
Industry UsageUsed in social services, government programs, and advocacy groupsUsed across retail, telecom, banking, and service industries

Consumer Directions professionals focus on guiding consumers through programs and resources, often within social or government sectors. Customer Service Representatives handle direct customer interactions in various industries. While both roles involve assisting people, Consumer Directions emphasizes advocacy and resource navigation, whereas Customer Service Representatives focus on transactional support and issue resolution.

More about Consumer Directions jobs
What cities are hiring for Consumer Directions jobs? Cities with the most Consumer Directions job openings:
What states have the most Consumer Directions jobs? States with the most job openings for Consumer Directions jobs include:
What job categories do people searching Consumer Directions jobs look for? The top searched job categories for Consumer Directions jobs are:
Consumer Directions jobs near you
Infographic showing various Consumer Directions job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $25,000 per year, or $12 per hour.
Director Consumer Loan Underwriting

Director Consumer Loan Underwriting

Centra

Columbus, IN • On-site

Full-time

Posted 8 days ago

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.  Centra Credit Union has an exciting opportunity for a Director Consumer Loan Underwriting position in Columbus, Indiana. The Director Consumer Loan Underwriting will supervise the Consumer Loan Underwriting Team while providing quality, consistent and timely underwriting and decisioning of Consumer and Indirect loans in compliance with Centra’s policies and procedures and credit union regulations. Maintain proactive communication and collaboration with Retail Lending, Dealer Partners, and other Lines of Business. Develop and recommend strategic direction for the consumer loan underwriting department, focusing on optimizing underwriting processes for credit quality, efficiency, and profitability. Reviews and recommends automated underwriting decision criteria and policies to help achieve budgeted loan growth and compliance with all loan regulations. Collaborates with external partners and vendors to identify strategic opportunities and solutions that drive strategic growth and operational excellence. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family. 

Spanish/English interpreters may be eligible for an interpreting differential. 

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
  • Manages and supervises the Consumer Underwriting Team while providing timely, quality, and consistent underwriting and decisioning of Consumer and Indirect loans.
  • Assist in maintaining credit quality targets through proper underwriting controls adhering to lending policies and procedure while maintaining the credit union’s Board-approved Credit Risk Appetite.
  • Reviews automated decision criteria and policies to achieve budget loan growth goals and operational efficiency, all while maintaining compliance with all lending regulations and recommends revisions to said attributes when necessary.
  • Strategically manage, execute, and monitor all preapproved offers of credit, looking for ways to enhance the current preapproval environment while scanning the environment for enhanced alternative vendor solutions.
  • Develop and recommend strategic directions for the consumer loan underwriting department, focusing on optimizing our underwriting processes for credit quality, efficiency, and profitability.
  • Responsible for developing and delivering comprehensive portfolio reports that track and analyze performance metrics for Consumer and Indirect Lending, informing management and for use in developing and executing strategic decisions.
  • Manage Indirect Dealer Relations, Indirect reporting & Indirect portfolio concentration. Reporting to leadership on any indirect trend, challenges or changes.
  • Develops and updates all procedures regarding underwriting functions, guidelines, and applicable workflows. Performs on-going reviews, ensuring they meet the needs of the credit union and complies with State and Federal regulations and guidelines.
  • Collaborates and communicates effectively with other lines of business, leadership, and the Retail team. Identifying tactics to better streamline the Consumer Lending process and to improve Member and Team Member Experience.
  • Supervises the day-to-day operations of Consumer Underwriting. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centra’s Vision, Mission, Culture, and Core Values.  
EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED): 

  • Associate's Degree in Related Field

  • Five years to eight years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer

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