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Consumer Directions Jobs in Minnesota (NOW HIRING)

Coloplast

Consumer Marketing Manager

Minneapolis, MN · On-site

We are looking for a Consumer Marketing Manager that will lead short and long-term strategic ... Ability to identify, analyze and solve problems with minimal direction and make decisions with ...

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Consumer Directions information

What is a consumer directions?

Consumer Directions refers to a service or organization that provides support and guidance to individuals with disabilities, helping them live independently and manage their personal care services. These organizations assist consumers in hiring, training, and supervising their own personal care assistants, as well as navigating programs like Consumer Directed Community Supports (CDCS) or Personal Care Assistance (PCA). The goal is to empower people to make choices about their own care and live as independently as possible.

What are the key skills and qualifications needed to thrive as a consumer directions specialist, and why are they important?

To thrive as a Consumer Directions Specialist, you need a solid understanding of consumer advocacy, case management, and relevant policies or regulations, often supported by a degree in social work, human services, or a related field. Familiarity with case management software, documentation systems, and knowledge of local community resources is typically required. Strong interpersonal communication, cultural competence, and problem-solving abilities are vital soft skills for building trust and effectively supporting clients. These skills ensure that clients receive appropriate guidance, resources, and support to make informed decisions and improve their quality of life.

What are the main challenges someone in a consumer directions role might face when helping clients navigate complex healthcare systems?

Professionals in Consumer Directions roles often encounter challenges such as communicating complex healthcare information in an accessible way and coordinating care among multiple providers. They must remain patient and empathetic while advocating for clients, especially when addressing barriers like insurance coverage, language differences, or limited client resources. Building trust and maintaining up-to-date knowledge of available services are key to successfully supporting clients and ensuring they receive appropriate care.

What is the difference between Consumer Directions vs Customer Service Representative?

AspectConsumer DirectionsCustomer Service Representative
CredentialsMay require certification in consumer advocacy or related fieldsTypically requires high school diploma or equivalent; some roles prefer customer service training
Work EnvironmentOften in community centers, government agencies, or nonprofit organizationsCommonly in call centers, retail, or corporate offices
Industry UsageUsed in social services, government programs, and advocacy groupsUsed across retail, telecom, banking, and service industries

Consumer Directions professionals focus on guiding consumers through programs and resources, often within social or government sectors. Customer Service Representatives handle direct customer interactions in various industries. While both roles involve assisting people, Consumer Directions emphasizes advocacy and resource navigation, whereas Customer Service Representatives focus on transactional support and issue resolution.

What are popular job titles related to Consumer Directions jobs in Minnesota? For Consumer Directions jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Consumer Directions jobs in Minnesota look for? The top searched job categories for Consumer Directions jobs in Minnesota are:
What cities in Minnesota are hiring for Consumer Directions jobs? Cities in Minnesota with the most Consumer Directions job openings:
Consumer Directions jobs near you
Infographic showing various Consumer Directions job openings in Minnesota as of August 2026, with employment types broken down into 42% Full Time, 55% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Employee Enrollment Specialist

Consumer Directions Inc

Saint Augusta, MN • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Employee Enrollment Specialist

As our participant numbers grow, so does the need for our support team to grow.

Cor-Vanama Solutions/Consumer Directions Inc. provides payroll and administrative support to individuals who are part of various Minnesota Department of Human Services programs with the goal of remaining in their home by hiring their family members and friends. Our passion is to help families navigate their journey through self-directed services.

This is a full time, hourly, in office, entry level data-entry position within our Human Resources Department at our St Cloud location. The ideal candidate is detail-oriented and stays positive while navigating new scenarios daily. We are looking for an individual who is proficient, a self-motivator, adaptable, and can provide exceptional customer service every day in an evolving, fast-paced environment. This is a rewarding career that provides opportunities with a growing, strengths based company with offices in St. Cloud and St. Joseph, MN.

Core Responsibilities:

The position will be assigned, but not limited to, the following duties:

  • Enroll Financial Management Service (FMS) employees by electronic and paper packet and manage updates
  • File for MN New Hire, NetStudy, MINITS Mailbox, and/or CDI systems
  • Provide exceptional customer service
  • Reach out to employees if there is missing information or forms that need to be completed

Ideal candidate should possess:

  • Exceptional customer service skills
  • Compassion for our families
  • Familiarity of Microsoft programs and data entry skills
  • Proficient computer and phone knowledge
  • Strong organizational and time management skills
  • Curiosity and eagerness to learn
  • Ability to work independently and collaborate with a team
  • Ability to think outside the box and problem-solve
  • Ability to adapt in an ever-changing, cooperative environment

Physical Demands:

  • This position may be completed sitting or standing.
  • This position may infrequently require lifting up to 20 lbs.

Travel:

  • The position may require local travel to our second office location or training venue.

Education and Experience:

  • High School Diploma
  • Preferred: Some data entry

Additional Eligibility Qualifications:

  • Upon hire, all candidates must pass a state-run background check and complete fingerprinting.
  • Upon hire, candidates will be subject to a driving record check and must possess a valid driver's license.

Salary and Benefits:

  • Salary Range: $19-$21/hour; 40 hours a week
  • Work for a company that appreciates you! Cor-Vanama Solutions offers a competitive Holiday and Benefits package:
  • 14 Paid Holidays
  • Medical Insurance with Company Shared Deductible Contribution into an HSA (for eligible employees)
  • Dental Insurance
  • Vision Insurance
  • Long-term disability
  • Life Insurance
  • 401K
  • Progressive Paid Time Off up to 6 weeks with carryover
  • Flexible start time
  • Flex Spending Account for Medical and Dependent Care
  • Employee Saving Account
  • Paid company outings

You matter. We Care.

For inquiries or questions, please contact Karla C. by phone at 320-257-9090

Cor-Vanama Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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