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Conflict Resolution Jobs in Rochester, NY (NOW HIRING)

Mr. Key's Locksmith

Be Seen First

Customer Service

Rochester, NY · On-site

$20 - $25/hr

  • PTO

Conflict resolution experience * Excellent time management * Ability to multitask efficiently * Active listening skills

Holy Childhood, Inc.

HR Business Partner

Rochester, NY · On-site

$65K - $85K/yr

Serves as the first point of contact for employee concerns, questions, and conflict resolution. * Assists with recruitment efforts for both Holy Childhood and Special Touch Bakery to include drafting ...

Kids Empire New York LLC

Park Manager

Irondequoit, NY · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Leadership skills and strong conflict resolution skills * Work independently * Read and write in the English. * Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Kids Empire US LLC

Park Manager

Rochester, NY · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Leadership skills and strong conflict resolution skills * Work independently * Read and write in the English. * Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Robert Half

Employee Relations Specialist

Macedon, NY · On-site

$30.09 - $38/hr

Advise supervisors and leaders on employee relations matters, including corrective action, conflict resolution, and performance-related concerns. * Interpret and apply company policies, labor ...

New

Kids Empire

Park Manager

Irondequoit, NY · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Leadership skills and strong conflict resolution skills * Work independently * Read and write in the English. * Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Hillside Clinician

HR Partner

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conflict resolution and problem-solving * Strong business acumen and an analytical mindset with the ability to interpret HR data * Ability to work independently with minimal supervision * Strong ...

Hillside Children's Center

HR Partner

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Conflict resolution and problem-solving * Strong business acumen and an analytical mindset with the ability to interpret HR data * Ability to work independently with minimal supervision * Strong ...

Aerotek

Workforce Manager

Newark, NY

$62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Utilize the available and appropriate resources of Aerotek for conflict resolution. * Perform various customer service related activities. Let's talk money and perks! Aerotek offers a base salary of ...

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All JobsConflict Resolution JobsConflict Resolution Jobs in Rochester, NY

Conflict Resolution information

See Rochester, NY salary details

$16

$27

$45

How much do conflict resolution jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for conflict resolution in Rochester, NY is $27.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $33.70 per hour, depending on experience, location, and employer.

What is conflict resolution?

Conflict resolution is the process of resolving disagreements or disputes between two or more parties in a constructive manner. It involves identifying the underlying issues, facilitating open communication, and working toward mutually acceptable solutions. Skilled conflict resolution helps maintain positive relationships, improves teamwork, and can prevent escalation of problems in both personal and professional settings.

What are some common challenges faced by professionals in conflict resolution roles, and how can they be addressed?

Professionals in conflict resolution often encounter challenges such as managing emotionally charged situations, navigating power imbalances, and maintaining neutrality between parties. These issues can be addressed by developing strong active listening skills, practicing empathy, and adhering to established ethical guidelines. Continuous professional development, peer support, and supervision also help practitioners refine their techniques and maintain resilience in high-pressure scenarios.

What are the key skills and qualifications needed to thrive in conflict resolution, and why are they important?

To thrive in Conflict Resolution, you need expertise in negotiation, mediation, and problem-solving, often supported by a background in psychology, law, or human resources. Familiarity with conflict resolution frameworks, mediation software, and relevant certifications such as Certified Mediator are valuable assets. Strong interpersonal skills, emotional intelligence, and active listening set outstanding professionals apart in this field. These competencies are crucial for effectively resolving disputes, fostering positive relationships, and maintaining a productive environment.

What is the difference between Conflict Resolution vs Mediator?

AspectConflict ResolutionMediator
Primary RoleFacilitates resolution of disputes through negotiation and communicationActs as an impartial third party to help parties reach a voluntary agreement
CredentialsOften requires training or certification in conflict management or mediationTypically certified as mediators, with specific training in facilitation
Work EnvironmentWorkplaces, legal settings, community organizationsLegal courts, workplaces, community dispute centers
Industry UsageUsed broadly across industries for dispute managementCommonly employed in legal, community, and organizational settings

While both roles focus on resolving disputes, Conflict Resolution involves a broader set of skills aimed at managing conflicts proactively, whereas Mediators specifically facilitate negotiations between parties to reach agreements. Mediators are often certified professionals, whereas Conflict Resolution practitioners may have diverse backgrounds. Both roles are essential in various settings to promote understanding and resolution.

Are there jobs in conflict resolution?

Yes, conflict resolution professionals work in various settings such as businesses, government agencies, and non-profit organizations to mediate disputes and facilitate communication. These roles often require strong interpersonal skills, negotiation abilities, and sometimes certifications like mediation training or conflict management courses.

What can I do with a conflict resolution degree?

A conflict resolution degree prepares individuals for roles such as mediators, arbitrators, or conflict managers in various settings like workplaces, legal systems, or community organizations. Graduates can work in dispute resolution, negotiation, counseling, or organizational development, often requiring strong communication and problem-solving skills. Certification or training in specific conflict resolution methods can enhance job prospects.

What job categories do people searching Conflict Resolution jobs in Rochester, NY look for?

The top searched job categories for Conflict Resolution jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Conflict Resolution jobs?

Cities near Rochester, NY with the most Conflict Resolution job openings:

Conflict Resolution jobs near you
Infographic showing various Conflict Resolution job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $57,272 per year, or $27.5 per hour.

Resolution Expert - Collection Specialist

Bounce AI

Rochester, NY • On-site

$19 - $22/hr

Full-time

Re-posted 9 days ago

Job description

Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.

For creditors, we:

  • Transform how they transact, allowing creditors the ability to control liquidity and risk.
  • Empower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience.
  • Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.
  • Reduce legal and operational risk with automated compliance designed by experts enforced by code.
  • Unlock customer insights by exploring new data sources.

For borrowers we:

  • They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist.
  • Provide a safe, secure, and compliant service with one goal: to help them move forward.
  • Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay now, later, or in small amounts over time.




About Us:

We are looking for a call center representative, which we refer to as a “Resolution Expert”, who can motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.



How You’ll Spend Your Time:
  • Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
  • Follow communication “scripts” when handling different topics
  • Communicate with consumers to establish repayment plans and resolve questions or concerns
  • Attend educational seminars to improve knowledge and skills
  • Meet key performance indicators as outlined by management
  • Adhere to expected quality and compliance standards



What We Offer:

What makes an amazing Collection Specialist?

A successful Collection specialist must have an excellent attitude toward their work and empathy for consumers experiencing financial hardship. They should also have excellent interpersonal and social skills to provide consumers with the best service and solutions.

Current Available Full Time Shifts:

M-F 8:30am to 5:00pm

Paid Training Program:

2-week, full-time training program

Office Location:

333 Metro Park, Rochester, NY 14534

This is an in-office role

Pay:

  • up to $19.00- $22.00 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency - A significant advantage.


Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.


#ZR


Address:
333 Metro Park, Rochester
Requirements:
  • Previous experience in collections, customer service, and/or sales
  • Strong verbal and written communication skills
  • High attention to detail and critical thinking
  • Problem-solving, negotiation, and conflict-resolution skills
  • Customer-focused and adaptable to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to work in a fast-paced and changing environment