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Confirmation Agent Jobs (NOW HIRING)

The Rittenhouse Hotel

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in ... Assign reservations based on guest preferences and availability; provide confirmation number.

HHM Hotels

Reservations Agent

El Paso, TX · On-site

$12.50/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in ... Assign reservations based on guest preferences and availability; provide confirmation number.

State of Virginia

Special Agent #00023

Richmond, VA · On-site

$77K - $96K/yr

Special Agent #00023 Apply now Job no: 5111129 Work type: Full-Time (Salaried) Location: Richmond ... Special Instructions You will be provided a confirmation of receipt when your application and/or ...

Crescent Services

Front Desk Agent

Manhattan, NY · On-site

$19 - $20/hr

As a Front Desk Agent, you will be responsible for greeting and registering guests and checking ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

Crescent

Front Desk Agent

Manhattan, NY · On-site

$19 - $20/hr

As a Front Desk Agent, you will be responsible for greeting and registering guests and checking ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

Hersha Hospitality Management

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in ... Assign reservations based on guest preferences and availability; provide confirmation number.

Schillings

Purchasing Agent

Saint John, IN · On-site

... confirmation conflictsEnsure all returns are done within designated timeManage all past due PO'sAny other tasks or areas of responsibility that management or Schilling family deemed appropriate ...

Moody Gardens

Reservations Specialist (Agent)

Galveston, TX · On-site

$15 - $18.75/hr

The Reservations Specialist Agent is to answer telephone inquiries in a friendly and courteous ... Send confirmation and hotel information packets upon guest requests * Even out room types as needed

RInn/Springhill Combo

Front Desk Agent

Greenville, SC

$13.50 - $17/hr

The Guest Service Agent will also register guests; provide prompt and courteous service to the ... nonverbal confirmation of room number accounts at time of check out. Properly file and retrieve ...

AC Hotel | 159

Guest Service Agent

Greenville, SC · On-site

$13.25 - $16.75/hr

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional ... confirmation of room number and rate, provide key folder containing guest room key (and club key if ...

SpringHill Suites Orlando Airport

Front Desk Agent

Orlando, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent SpringHill Suites by Marriott Orlando Airport is seeking an experienced Front Desk ... confirmation of room number and rate, provide key folder containing guest room key (and club key if ...

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Confirmation Agent information

What is a confirmation agent?

Confirmation Agents are professionals responsible for verifying, validating, and confirming information related to transactions, bookings, or other business activities. They often work in industries such as finance, travel, or logistics, ensuring that all details are accurate and meet company or regulatory standards. Their role may involve communicating with clients, partners, or internal teams to cross-check data and resolve discrepancies. Strong attention to detail, organizational skills, and excellent communication are essential for this position.

What are the key skills and qualifications needed to thrive as a confirmation agent?

To thrive as a Confirmation Agent, you need strong attention to detail, excellent communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and office productivity tools is typically required. Exceptional interpersonal skills, patience, and the ability to remain organized under pressure help individuals stand out in this position. These skills ensure accurate information verification, effective customer interactions, and smooth workflow in a fast-paced environment.

What are the most common challenges faced by confirmation agents, and how can they effectively handle them?

Confirmation Agents often face challenges such as managing high call volumes, handling difficult or unresponsive clients, and ensuring accurate data entry under time constraints. To overcome these, it's important to develop strong communication and organizational skills, remain calm and professional during interactions, and utilize available CRM tools to track confirmations efficiently. Regular collaboration with team members and supervisors can also help resolve issues quickly and maintain a smooth workflow.

What is the difference between Confirmation Agent vs Verification Specialist?

AspectConfirmation AgentVerification Specialist
Required CredentialsHigh school diploma, sometimes certifications in customer serviceHigh school diploma, certifications in quality assurance or compliance
Work EnvironmentCall centers, customer service settingsOffice settings, quality control departments
Employer & Industry UsageFinancial institutions, insurance, customer serviceFinancial, healthcare, compliance industries
Common Search & ComparisonYesYes

Confirmation Agents primarily verify customer information and confirm details over calls, focusing on customer service. Verification Specialists often perform detailed checks for accuracy and compliance, sometimes involving document review. While both roles involve verification tasks, Confirmation Agents focus on customer interactions, whereas Verification Specialists emphasize accuracy and compliance in data or document verification.

What are popular job titles related to Confirmation Agent jobs?

For Confirmation Agent jobs, the most frequently searched job titles are:

Confirmation Agent jobs near you
Infographic showing various Confirmation Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Front Desk Agent

Manhattan, NY • On-site

Crescent Hotels & Resorts LLC
See more jobs at Crescent Hotels & Resorts LLCexternal

$19 - $20/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Greet guests, complete the registration process, and provide room information and assistance.

  • Assist guests with check-out by ensuring accurate billing, processing payments, and handling currency exchanges.

  • Respond to guest inquiries, resolve issues, and field complaints to ensure guest satisfaction.

Job description

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.  

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Excellent customer service skills

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.