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Confirmation Agent Jobs (NOW HIRING)

Crescent Services

Part-Time Front Desk Agent

Fairfax, VA · On-site

$14.75 - $18.50/hr

* A Guest Services Agent is responsible for greeting and registering guests and checking guests out ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

Crescent

Full-Time Front Desk Agent

Fairfax, VA · On-site

$14.50 - $18.25/hr

* A Guest Services Agent is responsible for greeting and registering guests and checking guests out ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

Crescent Services

Front Desk Agent

Oklahoma City, OK · On-site

$13.25 - $16.75/hr

Front Desk Agent Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

Hamilton Hotel

Front Office Agent

Washington, DC · On-site

$18.50 - $22.75/hr

Guest Services Agent A Guest Services Agent is responsible for greeting and registering guests and ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

New

EOS USA

Front Office Agent

Washington, DC · On-site

$18.50 - $22.75/hr

Guest Services Agent A Guest Services Agent is responsible for greeting and registering guests and ... confirmation of guest information and room rate, selection of rooms, coding electronic keys ...

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Confirmation Agent information

What is a confirmation agent?

Confirmation Agents are professionals responsible for verifying, validating, and confirming information related to transactions, bookings, or other business activities. They often work in industries such as finance, travel, or logistics, ensuring that all details are accurate and meet company or regulatory standards. Their role may involve communicating with clients, partners, or internal teams to cross-check data and resolve discrepancies. Strong attention to detail, organizational skills, and excellent communication are essential for this position.

What are the key skills and qualifications needed to thrive as a confirmation agent?

To thrive as a Confirmation Agent, you need strong attention to detail, excellent communication skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and office productivity tools is typically required. Exceptional interpersonal skills, patience, and the ability to remain organized under pressure help individuals stand out in this position. These skills ensure accurate information verification, effective customer interactions, and smooth workflow in a fast-paced environment.

What are the most common challenges faced by confirmation agents, and how can they effectively handle them?

Confirmation Agents often face challenges such as managing high call volumes, handling difficult or unresponsive clients, and ensuring accurate data entry under time constraints. To overcome these, it's important to develop strong communication and organizational skills, remain calm and professional during interactions, and utilize available CRM tools to track confirmations efficiently. Regular collaboration with team members and supervisors can also help resolve issues quickly and maintain a smooth workflow.

What is the difference between Confirmation Agent vs Verification Specialist?

AspectConfirmation AgentVerification Specialist
Required CredentialsHigh school diploma, sometimes certifications in customer serviceHigh school diploma, certifications in quality assurance or compliance
Work EnvironmentCall centers, customer service settingsOffice settings, quality control departments
Employer & Industry UsageFinancial institutions, insurance, customer serviceFinancial, healthcare, compliance industries
Common Search & ComparisonYesYes

Confirmation Agents primarily verify customer information and confirm details over calls, focusing on customer service. Verification Specialists often perform detailed checks for accuracy and compliance, sometimes involving document review. While both roles involve verification tasks, Confirmation Agents focus on customer interactions, whereas Verification Specialists emphasize accuracy and compliance in data or document verification.

What are popular job titles related to Confirmation Agent jobs?

For Confirmation Agent jobs, the most frequently searched job titles are:

Confirmation Agent jobs near you
Infographic showing various Confirmation Agent job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Call Center Agent / Inside Sales

Twinsburg, OH • Remote

Great Day Improvements: A Family of Brands
Construction • 201 - 500 employees
Learn more about Great Day Improvements: A Family of Brandsexternal

$17 - $18/hr

Full-time

Re-posted 10 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

50th of 57 rated home improvement suppliers and fitters

Job description

Overview

Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)

Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

  • Competitive base pay + performance-based incentives.
  • Comprehensive paid training to build product and sales expertise.
  • Opportunities for career growth within the Great Day Improvements family of brands.
  • A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available:

Morning Shift

  • Monday - Friday:

    • 8:30 AM - 5:00 PM (On-Site)

  • Weekend Rotations (Remote)

Evening Shift

  • Monday - Thursday:

    • 1:00 PM - 9:30 PM (Remote)

  • Friday
    • 11:30 AM - 8:00 PM (Remote)
  • Weekend Rotations (Remote)

Pay Rate - $17.00 - $18.00/hr PLUS Bonus Opportunities! 

Location: Bedford Heights, OH (On-site)

Responsibilities
  • Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
  • Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
  • Achieve individual sales and customer experience performance targets, contributing to overall team success.
  • Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
  • Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
  • Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
  • Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
  • Work flexible shifts, including evenings and weekends, based on business needs.
Qualifications
  • 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
  • Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
  • Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
  • Comfortable working toward sales goals in a performance-driven environment.
  • Good organizational skills, with the ability to multi-task and manage time effectively.
  • Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

**Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

Employment Type: FULL_TIME

What Great Day Improvements employees say

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