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Concierge Jobs in Decatur, GA (NOW HIRING)

AGI Aero

Airport Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction. Ideal candidates will have at least one year of ...

Integral Senior Living

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Integral Senior Living

Concierge

Atlanta, GA · On-site

$18 - $19/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Integral Senior Living

Concierge

Atlanta, GA · On-site

$18 - $19/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Integral Senior Living

Concierge

Atlanta, GA

$15 - $19.25/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Emory University

Concierge Medicine Physician

Atlanta, GA

$15 - $19.50/hr

Description Concierge Medicine Physician Opportunity Atlanta, Georgia Join Emory Healthcare's Premier Concierge Medicine Program Emory Healthcare is seeking an outstanding internal medicine physician ...

Emory University

Concierge Medicine Physician

Atlanta, GA

$15 - $19.50/hr

Concierge Medicine Physician Opportunity Atlanta, Georgia Join Emory Healthcare's Premier Concierge Medicine Program Emory Healthcare is seeking an outstanding internal medicine physician to join our ...

Emory University

Concierge Medicine Physician

Atlanta, GA · On-site

$15 - $19.50/hr

Description Concierge Medicine Physician Opportunity Atlanta, Georgia Join Emory Healthcare's Premier Concierge Medicine Program Emory Healthcare is seeking an outstanding internal medicine physician ...

Emory University

Concierge Medicine Physician

Atlanta, GA · On-site

$15 - $19.25/hr

Description Concierge Medicine Physician Opportunity Atlanta, Georgia Join Emory Healthcare's Premier Concierge Medicine Program Emory Healthcare is seeking an outstanding internal medicine physician ...

LifeLine Animal Project

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Concierge Department: Placement / Client Services Reports To: Client Services / Adoptions Manager Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336 Summary: LifeLine Animal Project is ...

Life Time

Membership Concierge

Decatur, GA · On-site

$14.75 - $19/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

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See Decatur, GA salary details

$10

$17

$24

How much do concierge jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for concierge in Decatur, GA is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.80 per hour, depending on experience, location, and employer.

What is a concierge?

A concierge is a professional who assists guests or clients by providing personalized services, such as making reservations, arranging transportation, recommending local attractions, and handling special requests. Concierges typically work in hotels, luxury residences, or office buildings, acting as a resource for guests to enhance their experience. Their goal is to ensure comfort, convenience, and satisfaction by addressing a wide range of needs efficiently and discreetly.

What Does a Concierge Do?

As a concierge, you are in charge of greeting people coming and going from the hotel or apartment building where you work and helping them in any way possible. You may be asked to arrange transportation, make reservations, or recommend various activities in your city. You must be committed to excellence in customer service and address any complaints and concerns guests or residents may have. A concierge should be friendly, easy to talk to, and professional at all times.

How does a concierge typically collaborate with other hotel departments to enhance guest experiences?

A concierge works closely with various hotel departments such as housekeeping, front desk, and food and beverage to ensure guests' needs are met seamlessly. For instance, if a guest requests a special room setup or amenities, the concierge coordinates with housekeeping and maintenance. They also communicate with local vendors and in-house teams to arrange transportation, dining reservations, or event tickets, ensuring a smooth and memorable stay. This collaborative approach helps create a personalized guest experience and fosters strong relationships across the hotel team.

What is the difference between Concierge vs Front Desk Agent?

AspectConciergeFront Desk Agent
Required CredentialsHigh school diploma, customer service experience, sometimes certifications in hospitalityHigh school diploma, customer service skills, on-the-job training
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality reception areas
Employer & Industry UsageHospitality industry, luxury service providersHospitality industry, general lodging establishments
Common Search & ComparisonConcierge vs Front Desk Agent

While both roles serve guests in hospitality settings, concierges focus on personalized services like reservations and local recommendations, requiring more specialized customer service skills. Front desk agents handle check-ins, check-outs, and general inquiries. The concierge role often involves higher interaction with guests seeking tailored experiences, whereas front desk agents manage administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What are the key skills and qualifications needed to thrive as a Concierge, and why are they important?

To thrive as a Concierge, you need excellent customer service skills, strong local knowledge, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems, reservation software, and communication tools is commonly required. Outstanding interpersonal skills, problem-solving, and discretion help a concierge deliver memorable guest experiences. These abilities are crucial for anticipating guest needs, efficiently managing requests, and enhancing overall satisfaction.
More about Concierge jobs
What are the most commonly searched types of Concierge jobs in Decatur, GA? The most popular types of Concierge jobs in Decatur, GA are:
What are popular job titles related to Concierge jobs in Decatur, GA? For Concierge jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Concierge jobs in Decatur, GA look for? The top searched job categories for Concierge jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Concierge jobs? Cities near Decatur, GA with the most Concierge job openings:
Concierge jobs near you
Infographic showing various Concierge job openings in Decatur, GA as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $36,797 per year, or $17.7 per hour.

Concierge Account Manager

Hawque Protection Group

Atlanta, GA • On-site

$47K - $52K/yr

Full-time

Posted 29 days ago

Job description

Security Concierge Account Manager

Department

Operations

Reports To

COO

Work Location

Field based (multi site portfolio)

FLSA Status

To be determined (Exempt recommended for multi site leadership role)

Direct Reports

Onsite Security Concierge Leads (by site);

Position Summary

The Security Concierge Account Manager is a field-based operations leader responsible for supervising and scaling concierge style security operations across multiple client sites. This role owns service quality, post order compliance, staffing stability, training consistency, and client satisfaction for the concierge portfolio.

The Account Manager is the primary manager for onsite concierge leads and ensures every site runs to standard through coaching, audits, performance management, and strong relationships with property management teams. This resource will work at different locations 1-2 days a week to help with this new division/pilot and process mapping as well as training of concierge staff. After scale and consistency has been proven in the Atlanta market, this position will then only supervisor the concierge staff and concierge clients, similar to field ops account managers.

Core ResponsibilitiesConcierge leadership across multiple sites
  • Own day to day execution and performance of the concierge security portfolio.
  • Set operational standards for appearance, customer service, access control, reporting, and professionalism.
  • Ensure each site has clear coverage plans, escalation paths, and consistent shift leadership.
Lead and manage onsite concierge leads
  • Manage onsite concierge leads as direct reports and hold them accountable to performance expectations.
  • Provide coaching, corrective action, and recognition based on measurable performance.
  • Run recurring check ins with each lead and maintain clear action items and follow up.
  • Ensure leads are training their teams correctly and sustaining standards beyond site visits.
Quality assurance and compliance
  • Conduct routine site audits, both scheduled and surprise, to verify post order compliance.
  • Review required site documentation including daily activity reports, incident reports, and operational logs.
  • Identify recurring issues and implement corrective plans with timelines and ownership.
  • Ensure licensing and compliance requirements are met for all assigned sites.
Client relationship management
  • Serve as the primary operational point of contact for property management and building stakeholders.
  • Attend client meetings, handle service concerns, and deliver solutions quickly.
  • Proactively communicate risks, incidents, staffing updates, and improvement plans.
  • Maintain a service culture aligned with luxury hospitality expectations.
Staffing and coverage ownership
  • Partner with scheduling and recruiting to ensure sites are staffed correctly and consistently.
  • Build and maintain a bench plan for call outs, high risk shifts, and peak demand periods.
  • Approve and coordinate emergency coverage and escalations when needed.
  • Reduce turnover through strong leadership, training, and performance expectations.
Training and onboarding systems
  • Own onboarding for new concierge leads and ensure they can run their site independently.
  • Standardize training for front desk etiquette, access control procedures, de-escalation, and reporting.
  • Ensure refresher training occurs on a set cadence and is documented.
  • Implement coaching tools such as scripts, checklists, and shift brief templates.
Reporting and performance management
  • Track site performance metrics and report trends to leadership.
  • Maintain documentation for coaching, policy violations, and corrective plans.
  • Provide weekly and monthly performance summaries across the portfolio.
  • Support incident investigations and after-action reviews when needed.
Required Qualifications
  • 5 plus years in security operations, concierge security, hospitality leadership, or related operations roles.
  • 2 plus years managing supervisors or onsite leads across multiple posts or locations.
  • Strong client facing communication and ability to manage escalations professionally.
  • Proven ability to train, coach, and improve team performance.
  • Strong reporting and documentation skills.
  • Comfort using workforce tools such as scheduling software, mobile reporting apps, and Microsoft or Google tools.
  • Reliable transportation and ability to travel between sites as needed.
  • Ability to work outside standard hours when incidents or staffing issues require it.
Preferred Qualifications
  • Experience managing luxury residential, high rise, corporate lobby, or mixed use concierge environments.
  • CPR and First Aid certification.
  • Experience with access control systems and camera monitoring workflows.
  • Experience building SOPs, training programs, and audit programs.
Work Environment and Schedule

Field based role with frequent site visits across the assigned market. Nights and weekends may be required based on coverage needs, audits, client meetings, or incident escalations.

Key Performance Metrics
  • Client satisfaction and retention within the assigned portfolio.
  • Post order compliance scores and audit results.
  • Staffing stability, attendance, and reduction in call outs.
  • Quality and timeliness of incident reporting and daily reporting.
  • Reduction of repeated issues through corrective action plans.
  • Lead effectiveness measured by team performance and site consistency.
First 60 Day Success Targets
  • Build strong relationships with each property management team and each onsite concierge lead.
  • Implement clear standards across sites and improve audit performance.
  • Stabilize coverage and reduce recurring staffing gaps.
  • Improve reporting quality and ensure timely escalation with solutions.
  • Confirm onsite leads are operating independently with consistent service delivery.