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Concierge Jobs in Decatur, GA (NOW HIRING)

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$40K/yr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Front Desk Concierge

Atlanta, GA · On-site

$15 - $16/hr

Front Desk Agent / Concierge Employment Type: Full-Time or Part-Time Position Overview Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge ...

Silver Tree Residential, LLC

Front Desk Concierge

Smyrna, GA · On-site

$15.25 - $19.50/hr

Front Desk Concierge (PART-TIME) Location: Smyrna, GA Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2008 to operate a ...

Integral Senior Living

Concierge

Atlanta, GA

$15 - $19.25/hr

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Lifeline Animal Project Inc

Concierge

Chamblee, GA · On-site

$17/hr

Concierge Department: Placement Reports To: Adoptions Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets ...

Lifeline Animal Project Inc

Concierge

Atlanta, GA · On-site

$17/hr

Concierge Department: Placement / Client Services Reports To: Client Services / Adoptions Manager Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336 Summary: LifeLine Animal Project is ...

Life Time

Membership Concierge

Peachtree Corners, GA · On-site

$14.75 - $19/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Bozzuto

Overnight Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

As the Overnight Concierge, you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive ...

Bozzuto

Evening Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

As the Resident Concierge, you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive ...

Life Time, Inc.

Membership Concierge

Peachtree Corners, GA · On-site

$14.75 - $19/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Trademark Property Company

Concierge

Atlanta, GA

$15 - $19.25/hr

A dynamic and detail-oriented Concierge at Atlantic Station is responsible for delivering exceptional customer experience and acting as a knowledgeable resource for all visitors. This role is perfect ...

Trademark Property Company

Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Concierge Manager What You'll Do * Customer Service : Greet guests with a welcoming smile and enthusiasm, stay attentive with guests throughout the process, and be prepared to provide immediate ...

Palms of Lake Spivey

Concierge

Jonesboro, GA

$14.50 - $18.75/hr

As Concierge , you'll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day.

Palms of Lake Spivey

Concierge

Jonesboro, GA · On-site

$15/hr

As Concierge , you'll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day.

Discovery Senior Living

Concierge

Jonesboro, GA · On-site

$15/hr

As Concierge , you'll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day.

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All JobsConcierge JobsConcierge Jobs in Decatur, GA

Concierge information

See Decatur, GA salary details

$10

$17

$24

How much do concierge jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for concierge in Decatur, GA is $17.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a concierge, and why are they important?

To thrive as a Concierge, you need excellent customer service skills, strong local knowledge, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems, reservation software, and communication tools is commonly required. Outstanding interpersonal skills, problem-solving, and discretion help a concierge deliver memorable guest experiences. These abilities are crucial for anticipating guest needs, efficiently managing requests, and enhancing overall satisfaction.

How does a concierge typically collaborate with other hotel departments to enhance guest experiences?

A concierge works closely with various hotel departments such as housekeeping, front desk, and food and beverage to ensure guests' needs are met seamlessly. For instance, if a guest requests a special room setup or amenities, the concierge coordinates with housekeeping and maintenance. They also communicate with local vendors and in-house teams to arrange transportation, dining reservations, or event tickets, ensuring a smooth and memorable stay. This collaborative approach helps create a personalized guest experience and fosters strong relationships across the hotel team.

What is the difference between Concierge vs Front Desk Agent?

AspectConciergeFront Desk Agent
Required CredentialsHigh school diploma, customer service experience, sometimes certifications in hospitalityHigh school diploma, customer service skills, on-the-job training
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality reception areas
Employer & Industry UsageHospitality industry, luxury service providersHospitality industry, general lodging establishments
Common Search & ComparisonConcierge vs Front Desk Agent

While both roles serve guests in hospitality settings, concierges focus on personalized services like reservations and local recommendations, requiring more specialized customer service skills. Front desk agents handle check-ins, check-outs, and general inquiries. The concierge role often involves higher interaction with guests seeking tailored experiences, whereas front desk agents manage administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

How do I get hired as a concierge?

To get hired as a concierge, candidates typically need excellent customer service skills, a professional appearance, and knowledge of the local area or services. Relevant experience in hospitality or customer service, along with strong communication and problem-solving abilities, can improve chances. Some positions may require a high school diploma or equivalent, and familiarity with reservation systems or language skills can be advantageous.

How much do you get paid as a concierge?

Concierge salaries typically range from $25,000 to $50,000 annually, depending on experience, location, and the employer. Many concierges earn additional tips, which can significantly increase total compensation, especially in luxury or hotel settings.

What is the job of a concierge?

A concierge is responsible for assisting guests or clients by providing information, making reservations, and arranging services such as transportation, dining, or entertainment. They often work in hotels, luxury residences, or corporate settings and need strong communication and customer service skills.
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What are the most commonly searched types of Concierge jobs in Decatur, GA?

The most popular types of Concierge jobs in Decatur, GA are:

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For Concierge jobs in Decatur, GA, the most frequently searched job titles are:

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Concierge jobs near you
Infographic showing various Concierge job openings in Decatur, GA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 17% Part Time, and 8% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $36,797 per year, or $17.7 per hour.

Concierge Account Manager

Hawque Protection Group

Atlanta, GA • On-site

Full-time

Retirement, PTO

Posted 8 hours ago

Posted today

Job description

 

HAWQUE PROTECTION GROUP

JOB DESCRIPTION - CONCIERGE ACCOUNT MANAGER


Position Title

Security Concierge Account Manager

Department

Operations

Reports To

Division Manager

Employment Status

Full-Time

Compensation

$20-$25 per hour

Work Location

Field-Based (Multi-Site Portfolio)


Position Overview

The Concierge Account Manager is a field-based operations leadership role responsible for supervising, scaling, and standardizing concierge-style security operations across multiple client locations. The role owns service quality, post order compliance, staffing stability, training consistency, and client satisfaction across the assigned concierge portfolio.

The Security Concierge Account Manager serves as the primary leader for onsite Concierge Leads and ensures every site operates consistently through coaching, audits, performance management, and strong client relationships.

During the initial launch and pilot phase of the division, this position is expected to actively work onsite at varying locations approximately one to two days per week to support process mapping, operational design, training execution, and service standard implementation. Following successful scale and operational consistency within the Atlanta market, the position will transition into a more traditional field operations account management structure with oversight responsibilities focused exclusively on concierge clients and teams.

 

Key Responsibilities

  • Concierge Leadership Across Multiple Sites: Own day-to-day execution and performance across the concierge security portfolio. Establish operational standards for appearance, customer experience, access control, reporting quality, and professionalism. Ensure each site maintains clear coverage plans, escalation procedures, and shift leadership consistency. Drive operational accountability and service excellence across locations.
  • Leadership & Team Development: Lead and manage onsite Security Concierge Leads as direct reports. Hold leaders accountable to measurable performance expectations and operational standards. Deliver coaching, recognition, corrective action, and performance management when appropriate. Conduct recurring check-ins and maintain documented action plans and follow-up. Ensure leads effectively train and develop their teams beyond routine site visits.
  • Quality Assurance & Compliance: Conduct scheduled and surprise site audits to ensure post order compliance. Review daily activity reports, incident reports, operational logs, and site documentation. Identify recurring concerns and implement corrective action plans with ownership and timelines. Ensure licensing and compliance requirements are consistently maintained.
  • Client Relationship Management: Serve as the primary operational point of contact for property management and client stakeholders. Attend client meetings and manage service concerns proactively and professionally. Communicate operational updates, staffing risks, incidents, and improvement initiatives. Maintain a service culture aligned with luxury hospitality expectations.
  • Staffing & Coverage Ownership: Partner with Scheduling and Recruiting to maintain staffing consistency. Develop and maintain bench plans for call-offs, peak demand periods, and emergency coverage. Coordinate staffing escalations and coverage approvals when necessary. Reduce turnover through strong leadership, accountability, and development.
  • Training & Onboarding: Own onboarding and readiness of new Concierge Leads. Standardize training related to front desk etiquette, access control procedures, de-escalation techniques, and reporting standards. Implement repeatable coaching tools, checklists, scripts, and shift briefing processes. Ensure refresher training occurs consistently and is documented.
  • Reporting & Performance Management: Track performance metrics and provide trend reporting to leadership. Maintain documentation for coaching, policy concerns, and corrective action plans. Deliver weekly and monthly operational summaries. Support incident investigations and after-action reviews.

 

Work Environment & Schedule

This is a field-based position requiring frequent travel between assigned client sites. Evening, weekend, and after-hours support may be required depending on staffing needs, client meetings, audits, incident response, or operational escalations.

 

Key Performance Metrics

  • Client satisfaction and retention
  • Site audit and post order compliance performance
  • Staffing stability and attendance outcomes
  • Incident reporting quality and timeliness
  • Reduction in recurring operational issues
  • Concierge Lead effectiveness and operational consistency

 

First 60-Day Success Targets

  • Building strong relationships with property management teams and onsite Concierge Leads
  • Implementing clear operating standards across sites
  • Improving audit performance and reporting quality
  • Stabilizing staffing and reducing recurring coverage gaps
  • Ensuring Concierge Leads operate independently and consistently

 

Benefits & Employee Programs

  • Paid Time Off (PTO): Accrual of up to 80 hours annually in accordance with HPG policy and eligibility rules.
  • Paid Holidays: Company-recognized paid holidays for eligible employees in accordance with HPG policy.
  • 401(k) Retirement Plan: Eligibility to participate in HPG’s 401(k) plan, currently without a company match, subject to plan terms.
  • Medical Reimbursement Program: Eligibility to participate in HPG’s Health Reimbursement Arrangement (HRA), subject to plan terms and eligibility requirements.
  • Professional Development: Access to company-supported training, certification, and skills-development opportunities, as applicable.
  • Recognition, Referral & Employee Support Programs: Eligibility for applicable recognition initiatives, referral programs, company events, and employee-support programs.

 

Employment & Role Expectations

Employment is contingent upon successful completion of all onboarding requirements, background verification, and employment eligibility documentation.

Employment with Hawque Protection Group is at-will. Either you or the Company may terminate employment at any time, with or without notice and with or without cause, subject to applicable law.