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Concierge Manager Jobs in Boston, MA (NOW HIRING)

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Northeast Security

Concierge Supervisor

Boston, MA · On-site

$24/hr

Concierge Supervisor Northeast security is seeking vehicle and foot patrol Security Officers and ... Work with management in the development and implementation of sound employee relations, development ...

Northeast Security, Inc.

Concierge Supervisor

Boston, MA · On-site

$24 - $26/hr

Work with management in the development and implementation of sound employee relations, development ... Monitoring security Concierge personnel to ensure guest services are satisfactory * Client ...

Life Time, Inc.

Class Experience Lead

Peabody, MA · On-site

$21.50/hr

They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The ...

Apex Concierge Services Inc

Concierge

Boston, MA · On-site

$21 - $22/hr

As a trusted presence in the Boston community, we manage premier residential and commercial ... What You'll Do As a Concierge, you'll be the welcoming face and helpful resource for residents ...

Sunriseseniorliving

Concierge

Cohasset, MA

$16.50 - $21.25/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

Dignity Home Care

Concierge

Cohasset, MA · On-site

$16.50 - $21.25/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and ... • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols ...

Artisan at Hudson

Concierge

Hudson, MA · On-site

$19 - $21/hr

... Manager. The essential duties and responsibilities of a Concierge/Security described below are representative of those a team member encounters while performing the basic functions of the position.

Solera Senior Living, LLC

Concierge

Hudson, MA · On-site

$19 - $21/hr

... Manager. The essential duties and responsibilities of a Concierge/Security described below are representative of those a team member encounters while performing the basic functions of the position.

Royale Company

Concierge Boston

Boston, MA · On-site

$20/hr

Royale Company is seeking Concierge Attendants to join our team at various of our managed buildings throughout Massachusetts. We are looking for candidates for our luxury building at Boston. We ...

Sunriseseniorliving

Concierge

Norwood, MA · On-site

$17.50 - $22.50/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

Sunriseseniorliving

Concierge

Cohasset, MA · On-site

$16.50 - $21.25/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

Sunrise Senior Living

Concierge

Norwood, MA · On-site

$17.50 - $22.50/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and ... • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols ...

Sunrise Senior Living

Concierge

Cohasset, MA · On-site

$16.50 - $21.25/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and ... • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols ...

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for concierge manager in Boston, MA is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $26.63 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the most commonly searched types of Concierge jobs in Boston, MA?

The most popular types of Concierge jobs in Boston, MA are:

What cities near Boston, MA are hiring for Concierge Manager jobs?

Cities near Boston, MA with the most Concierge Manager job openings:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Boston, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $53,039 per year, or $25.5 per hour.

Lead Concierge

Stratton Amenities

Needham, MA • On-site

$19/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 14 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:
  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents' and guests' requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:
  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities' requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP's
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:
  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years' experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Benefits include health, dental, and vision insurance, paid time off, and paid sick leave.
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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