ZipRecruiter

Log In

1

Concierge Manager Jobs in Boston, MA (NOW HIRING)

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

Facilitate communication between the property manager and the concierge team * Exceed expectations by providing anticipatory service and smooth accommodations * Address resident concerns and ...

Northeast Security

Concierge Supervisor

Boston, MA · On-site

$24/hr

Concierge Supervisor Northeast security is seeking vehicle and foot patrol Security Officers and ... Work with management in the development and implementation of sound employee relations, development ...

Northeast Security, Inc.

Concierge Supervisor

Boston, MA · On-site

$24 - $26/hr

Work with management in the development and implementation of sound employee relations, development ... Monitoring security Concierge personnel to ensure guest services are satisfactory * Client ...

Life Time, Inc.

Class Experience Lead

Peabody, MA · On-site

$21.50/hr

They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and mentoring class instructors/teachers to be the best. The ...

Apex Concierge Services Inc

Concierge

Boston, MA · On-site

$21 - $22/hr

As a trusted presence in the Boston community, we manage premier residential and commercial ... What You'll Do As a Concierge, you'll be the welcoming face and helpful resource for residents ...

Sunriseseniorliving

Concierge

Cohasset, MA

$16.50 - $21.25/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

Dignity Home Care

Concierge

Cohasset, MA · On-site

$16.50 - $21.25/hr

As a Concierge, you create the first impression of Sunrise-welcoming residents, families, and ... • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols ...

Hyatt

Concierge- Part-Time

Boston, MA · On-site

$24.71/hr

The Concierge plays a vital role in delivering personalized and memorable guest experiences at ... management systems Ability to work independently and as part of a team

Royale Company

Concierge Boston

Boston, MA · On-site

$20/hr

Royale Company is seeking Concierge Attendants to join our team at various of our managed buildings throughout Massachusetts. We are looking for candidates for our luxury building at Boston. We ...

Sunriseseniorliving

Concierge

Norwood, MA · On-site

$17.50 - $22.50/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

Sunriseseniorliving

Concierge

Cohasset, MA · On-site

$16.50 - $21.25/hr

... entry Manage appointments, mail distribution, and resident rosters Monitor safety protocols ... Concierge - Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration Pay ...

next page

Showing results 1-20

All JobsConcierge JobsConcierge Manager JobsConcierge Manager Jobs in Boston, MA

Concierge Manager information

See Boston, MA salary details

$15

$25

$40

How much do concierge manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for concierge manager in Boston, MA is $25.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $26.54 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the most commonly searched types of Concierge jobs in Boston, MA?

The most popular types of Concierge jobs in Boston, MA are:

What cities near Boston, MA are hiring for Concierge Manager jobs?

Cities near Boston, MA with the most Concierge Manager job openings:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Boston, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $53,039 per year, or $25.5 per hour.

Concierge Operations Manager

Stratton Amenities

Boston, MA • On-site

$90 - $120/hr

Other

Re-posted 8 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Boston, United States | Posted on 05/06/2026

Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge Operations Manager for the Boston region. This role demands a strong commitment to delivering exceptional hospitality experiences, fostering lasting relationships with clients, effectively managing hospitality teams, and ensuring the delivery of premium hospitality services.

Primary Responsibilities - Operations Focus
  • Oversee daily operations at multiple properties across the Boston region
  • Hire, train, and support concierge, courtesy patrol, and porter teams
  • Conduct regular site visits and ensure service delivery meets brand standards
  • Build strong, long-term relationships with clients through proactive communication and support
  • Lead performance reviews, team check-ins, and disciplinary actions when needed
  • Handle onboarding for new team members and property startups
  • Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required
  • Partner with internal departments to address staffing, scheduling, and payroll needs
  • Maintain a strong culture of accountability and hospitality among all team members
Secondary Responsibility - Business Development Support
  • Support regional growth by identifying new property opportunities and monitoring market trends
  • Assist with site visits and client introductions
  • Attend local industry events to promote Stratton’s services and build visibility
  • Serve as a representative of the Stratton brand in the Boston market
Qualifications & Skills
  • High emotional intelligence and a passion for service and hospitality
  • Minimum 3 years of experience in hospitality or operations management, preferably multi-site
  • Excellent leadership and team development skills
  • Strong written and verbal communication abilities
  • Organized and able to manage multiple priorities across sites
  • Entrepreneurial mindset with the ability to work both independently and collaboratively
  • Experience in luxury residential, hotel, or multifamily services preferred
Requirements
  • Must reside in Boston.
  • Flexible availability, including evenings, weekends, and on-call emergencies
  • Reliable transportation required (mileage reimbursement provided)
  • Proficiency in Microsoft Office and comfort using basic reporting tools

Stratton Amenities is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age or disability.

#J-18808-Ljbffr

What Stratton Amenities employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply