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Concierge Manager Jobs in Fall River, MA (NOW HIRING)

The Bridge at Cherry Hill

Concierge

Johnston, RI · On-site

$15.50 - $20/hr

Position Summary The Concierge provides customer service and reception to residents and families ... Reports to the Business Office Manager. Qualifications * Must have high school diploma or ...

Lifespan

Care Navigator Concierge Medicine

Providence, RI · On-site

$20.96 - $34.61/hr

... Manage clinical supplies Scheduling & Care Coordination Manage appointment scheduling with urgency Coordinate same-day and extended visits Close care gaps (screenings, labs, vaccinations) Track ...

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

New

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

New

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Concierge Manager information

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How much do concierge manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for concierge manager in Fall River, MA is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.62 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What cities near Fall River, MA are hiring for Concierge Manager jobs?

Cities near Fall River, MA with the most Concierge Manager job openings:

Concierge Manager jobs near you

Concierge

The Bridge at Cherry Hill

Johnston, RI • On-site

$15.50 - $20/hr

Full-time

Posted 21 days ago

Job description


Position Summary
The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.
Qualifications
  • Must have high school diploma or equivalent
  • Must be proficient with Microsoft Office (Word and Excel)
  • Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
Primary Job ResponsibilitiesGreeter Duties
  • Demonstrates excellent customer service , including telephone etiquette skills
  • Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
  • Creates and maintains a positive atmosphere of warmth and hospitality
  • Interacts with all individuals professionally and courteously
  • Directs concerns from individuals to appropriate manager
  • Screens visitors entering the community
  • Assists with keeping front lobby and workrooms neat, clean and presentable
  • Closely observes lobby activity and reports unauthorized visitors or concerns
  • Keeps front lobby entrance flowing and welcoming
  • Keeps bell cart clean and polishes weekly
Administrative Duties
  • Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
  • Receives, sorts and distributes mail
  • Delivers packages to appropriate person/department following community policy
  • Makes accurate, timely entries into Events Log
  • Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
  • Enters resident maintenance requests in TELs system
  • Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
  • Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
Sales / Marketing Support
  • Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
  • Communicates with sales team and back up sales team so inquiry calls are handled timely
  • Assists with Electronic Heath Record (EHR) system as requested
Additional Requirements
  • Must enjoy serving seniors
  • Must demonstrate excellent customer service and hospitality
  • Must have good telephone etiquette
  • Must demonstrate trustworthiness and dependability
  • Must work efficiently and effectively with little to no supervision
  • Must demonstrate effective communication skills
  • Must work efficiently with frequent interruptions
  • Must be able to multi task
  • Must be able to meet deadlines
  • Must be cheerful and positive
  • Must be responsive to resident requests
  • Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Who We Are
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.

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