Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...
Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...
Sr. Enterprise Sales Rep, Retail, Restaurants and CPG, Restaurants and Food Tech
Irvine, CA · On-site
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power ...
Sr. Enterprise Sales Rep, Retail, Restaurants and CPG, Restaurants and Food Tech
Irvine, CA · On-site
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power ...
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power ...
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power ...
Service Desk Manager
Corona, CA · On-site
$85K - $105K/yr
Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...
Service Desk Manager
Corona, CA · On-site
$85K - $105K/yr
Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...
Thermal/Mechanical Engineer
Irvine, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Quick apply
Thermal/Mechanical Engineer
Irvine, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Quick apply
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Account Executive
Diamond Bar, CA · Hybrid
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Account Executive
Diamond Bar, CA · Hybrid
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Thermal/Mechanical Engineer
Santa Ana, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Quick apply
Thermal/Mechanical Engineer
Santa Ana, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Account Executive
Diamond Bar, CA · On-site
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Quick apply
Account Executive
Diamond Bar, CA · On-site
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Senior Technical Recruiter
Irvine, CA · On-site
$170K - $210K/yr
About the Role Celero is building next-generation semiconductor and computing technologies focused on delivering breakthrough performance and efficiency for AI and advanced computing applications.
Senior Technical Recruiter
Irvine, CA · On-site
$170K - $210K/yr
About the Role Celero is building next-generation semiconductor and computing technologies focused on delivering breakthrough performance and efficiency for AI and advanced computing applications.
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · On-site
$250K/yr
This role is a key contributor to Axiomtek's growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of the Vertical Sales Manager - Embedded / IPC for the Medical ...
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · On-site
$250K/yr
This role is a key contributor to Axiomtek's growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of the Vertical Sales Manager - Embedded / IPC for the Medical ...
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · On-site
$250K/yr
This role is a key contributor to Axiomtek's growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of theVertical Sales Manager - Embedded / IPC for the Medical Sector ...
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · On-site
$250K/yr
This role is a key contributor to Axiomtek's growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of theVertical Sales Manager - Embedded / IPC for the Medical Sector ...
Senior Technical Recruiter
Irvine, CA · On-site
$170K - $210K/yr
About the Role Celero is building next-generation semiconductor and computing technologies focused on delivering breakthrough performance and efficiency for AI and advanced computing applications.
Senior Technical Recruiter
Irvine, CA · On-site
$170K - $210K/yr
About the Role Celero is building next-generation semiconductor and computing technologies focused on delivering breakthrough performance and efficiency for AI and advanced computing applications.
Thermal/Mechanical Engineer
Irvine, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Quick apply
Thermal/Mechanical Engineer
Irvine, CA · On-site
$150K - $170K/yr
This role will play a critical part in shaping next-generation technologies that support AI, cloud computing, and enterprise infrastructure. Position Summary The Thermal/Mechanical Engineer will ...
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Our ideal candidate has experience in the cloud computing industry and possesses strong communication skills and more. Let us know if you're the one! Duties & Responsibilities: * Serve as the primary ...
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · Remote
This role is a key contributor to Axiomteks growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of theVertical Sales Manager Embedded / IPC for the Medical Sector is ...
Quick apply
Vertical Sales Manager -Embedded / Industrial Computer Industry (Medical Sector)
City Of Industry, CA · Remote
This role is a key contributor to Axiomteks growth in the Medical Embedded Computing and IPC market. ROLE OBJECTIVE The objective of theVertical Sales Manager Embedded / IPC for the Medical Sector is ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from ...
Account Executive
Diamond Bar, CA · On-site
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Account Executive
Diamond Bar, CA · On-site
Being the tip of the spear in communications with leads and clients while possessing a general understanding of cloud computing and network infrastructure * Making outbound phone calls/emails/remote ...
Manager of the IT Service Desk
Anaheim, CA · On-site
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Manager of the IT Service Desk
Anaheim, CA · On-site
Hybrid 3 days onsite in Anaheim, CA Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations.
Computing information
See Riverside, CA salary details
$30.3K - $44.4K
5% of jobs
$44.4K - $58.5K
13% of jobs
$67.7K is the 25th percentile. Wages below this are outliers.
$58.5K - $72.7K
11% of jobs
$72.7K - $86.8K
10% of jobs
The median wage is $100.9K / yr.
$86.8K - $100.9K
12% of jobs
$100.9K - $115K
12% of jobs
$115K - $129.2K
10% of jobs
$135.3K is the 75th percentile. Wages above this are outliers.
$129.2K - $143.3K
9% of jobs
$143.3K - $157.4K
10% of jobs
$157.4K - $171.6K
6% of jobs
$171.6K - $185.7K
4% of jobs
$30.3K
$107.8K
$185.7K
How much do computing jobs pay per year?
What jobs pay $500,000 a year in the US?
What are some common challenges faced by professionals working in computing, and how can they be managed?
What are jobs in computing?
What are the key skills and qualifications needed to thrive in a Computing role, and why are they important?
What are computing jobs?
What jobs pay $10,000 a month without a degree?
What are some careers in computing?
What is the difference between Computing vs Network Administration?
| Aspect | Computing | Network Administration |
|---|---|---|
| Required Credentials | Typically includes degrees in Computer Science, certifications like CompTIA A+ or Cisco CCNA | Often requires certifications like Cisco CCNA, CompTIA Network+ |
| Work Environment | Works with hardware, software, and systems across various IT sectors | Focuses on managing and maintaining computer networks and infrastructure |
| Employer & Industry Usage | Used broadly in tech companies, IT departments, and software firms | Common in organizations with extensive network needs, such as ISPs, corporations, and government agencies |
Computing encompasses a wide range of IT roles including hardware, software, and systems management, while Network Administration specifically focuses on maintaining and securing computer networks. Both roles require similar certifications and often overlap in work environments, but computing offers broader scope beyond networks.

Job description
Position Overview
The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to clients. This role drives service excellence through effective team leadership, process optimization, and accountability to service level agreements (SLAs) and key performance indicators (KPIs). The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support functions.
Key Responsibilities
Service Desk Operations
- Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.
- Assign, prioritize, and balance workload across the support team based on urgency, impact, and SLA requirements.
- Act as the primary escalation point for complex issues, coordinating resolution efforts across technical teams.
- Ensure consistent adherence to service delivery standards and operational workflows.
Team Leadership & Development
- Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.
- Identify training needs and implement development plans to improve technical and customer service skills.
- Foster a collaborative team environment, addressing conflicts and promoting accountability.
- Organize and support team-building initiatives to strengthen engagement and morale.
Service Delivery & Client Management
- Act as a liaison between clients and the service desk to address service delivery concerns and escalations.
- Manage client expectations across all communication channels (phone, email, remote support, and onsite engagements).
- Support both reactive support efforts and proactive service initiatives, including scheduled client visits.
- Partner with leadership and account management teams to improve client satisfaction and retention.
Process Improvement & SOP Management
- Identify gaps in Standard Operating Procedures (SOPs) and lead efforts to develop, refine, and document processes.
- Ensure the team follows established procedures for routine tasks such as user provisioning, workstation setup, and system configuration.
- Continuously improve workflows to increase efficiency, consistency, and service quality.
Documentation & System Integrity
- Enforce timely, accurate, and thorough documentation of all service activities within the ticketing system.
- Ensure consistency in documentation for assets, configurations, credentials, and processes.
- Maintain high standards for documentation quality to support operational continuity and compliance.
Performance Monitoring & Reporting
- Monitor and report on key service delivery metrics, including SLA compliance, ticket response/resolution times, backlog, and service quality.
- Manage dashboards and reporting tools to provide visibility into team performance, risks, and service trends.
- Drive continuous improvement initiatives based on measurable performance data.
Qualifications
- Required: Proven experience in a Service Desk or Service Delivery leadership role within an MSP environment.
- Required: Strong understanding of ticketing systems (e.g., Autotask, ConnectWise) and service management workflows.
- Required:Experience managing SLAs, KPIs, and service delivery performance metrics.
- Required: Excellent leadership, communication, and organizational skills.
- Required: Experience in an MSP (Managed Service Provider) environment
- Preferred: ITIL Certification (v4 or v5 Foundation or higher)
- Preferred: Experience working with diverse network stacks (Ubiquiti, SOPHOS, SonicWALL, Fortinet, etc.)
- Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.)
Core Competencies
- Service delivery ownership and accountability
- Client relationship management
- Team leadership and coaching
- Process development and continuous improvement
- Data-driven decision-making
- Escalation and incident management
About Onsite Computing
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Corona, CA, US
Year founded
2001