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Computer User Support Specialist Jobs in Georgia

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

Troubleshoots end-user problems. Requirement/Must Have: * Bachelor's degree from an accredited ... OR Associate' s/Vocational/Technical degree in a related field such as computer and information ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

OR Associate' s/Vocational/Technical degree in a related field such as computer and information ... Ability to present ideas in business-friendly and user-friendly language. * Excellent communication ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

... including user guides, knowledge base articles, installation instructions, and functional ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

... user support * Solid understanding of software licensing concepts and models (network licenses ... Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field (or ...

Infojini Inc

PC Support Specialist

Atlanta, GA

$13 - $16/hr

PC Support Specialist Location: Atlanta, GA Duration: 4+ months Client: Direct Client Rate: $13-$16 ... for single-user and multi-user desktops. 4. Understands: email protocols (IMAP, POP, SMTP ...

Geotab

IT Support Specialist

Atlanta, GA

Manage user access, account lifecycle, software deployments, and system permissions following ... Post-secondary diploma/degree in Computer Science, Information Technology, Engineering, or ...

Ogletree Deakins

Site Support Specialist

Atlanta, GA · On-site

The Site Support Specialist's primary responsibilities include providing 1st and 2nd level ... Imaging, deployment and support of desktops, laptops and peripherals including user profile ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

Manage user access, account lifecycle, software deployments, and system permissions following ... Computer Science, Information Technology, Engineering, or equivalent experience. • Relevant IT ...

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Computer User Support Specialist information

See Georgia salary details

$13

$22

$35

How much do computer user support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for computer user support specialist in Georgia is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.19 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong communication and problem-solving skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this position.

What are popular job titles related to Computer User Support Specialist jobs in Georgia?

For Computer User Support Specialist jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Georgia look for?

The top searched job categories for Computer User Support Specialist jobs in Georgia are:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,793 per year, or $22.5 per hour.

IT Support Specialist 3

CYNET SYSTEMS

Conyers, GA • On-site

Contractor

Re-posted 17 days ago

Job description

Job Overview:

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

Requirement/Must Have:

  • Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND 3+ years of related experience.
  • OR Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND 5+ years of related experience.
  • OR 1+ year of experience at the lower-level IT Support Specialist 2 or position equivalent.

Responsibilities:

  • Maintain business applications and critical infrastructure and provide management and support for additional systems.
  • Provide operations support to triage production incidents and engage with respective partners to restore services and conduct post-incident reviews.
  • Maintain cost-efficient, scalable cloud environments for the organization.
  • Understand business objectives and create cloud-based solutions to facilitate those objectives.
  • Design, build, and maintain internal cloud applications.
  • Keep up to date on best practices in cloud computing and make improvements to the cloud infrastructure.
  • Make hardware and software recommendations based on project and organizational needs.
  • Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
  • Monitor Service Now ticket queue, respond to tickets in a timely manner, and provide follow-up with end users.
  • Provide customer support in supporting software, configurations, and business submission processes.
  • Look for ways to improve operations within the organization to digitize common tasks.
  • Keep data leakage and downtime to an absolute minimum.
  • Assist other members of the IT Infrastructure team.
  • Monitor ticket activities and provide escalation when needed.
  • Troubleshoot and support PC, laptop (Win 10/11), scanners, and local and network printers.

Nice to Have:

  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
  • Experience with resolving TCP/IP network issues.
  • Experience or the ability to learn how to effectively maintain and support video conferencing, A/V, and dash cam software and equipment.

Skills:

  • Professional certification (e.g., A+, Network+, Cloud+ or equivalent).
  • Experience with using ServiceNow.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Excellent communication and interpersonal skills.
  • Ability to detect emerging trends and make recommendations for change.
  • Proven problem-solving skills.

Qualification And Education:

  • 2-3+ years providing IT support and management experience.
  • Knowledge of basic network troubleshooting.
  • Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.
  • Knowledge of Microsoft Active Directory local and group policy.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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