Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Senior Business Systems Analyst (Membership Services)
Boston, MA · On-site
$140K - $170K/yr
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics. * Develop documentation for technical and non ...
Senior Business Systems Analyst (Membership Services)
Boston, MA · On-site
$140K - $170K/yr
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics. * Develop documentation for technical and non ...
Senior Business Systems Analyst (Membership Services)
Boston, MA · On-site
$140K - $170K/yr
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics. * Develop documentation for technical and non ...
Senior Business Systems Analyst (Membership Services)
Boston, MA · On-site
$140K - $170K/yr
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics. * Develop documentation for technical and non ...
Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience with Five9 contact center solutions and SalesForce integration. * Strong background in telephony ...
Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience with Five9 contact center solutions and SalesForce integration. * Strong background in telephony ...
Asset Architecture
San Ramon, CA · On-site +1
$232K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
Quick apply
Asset Architecture
San Ramon, CA · On-site +1
$232K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
Senior Asset Development Engineer
San Ramon, CA · On-site +1
$319K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
New
Quick apply
Senior Asset Development Engineer
San Ramon, CA · On-site +1
$319K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
New
Telephony Program Manager
$85K - $90K/yr
... integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...
Quick apply
Telephony Program Manager
$85K - $90K/yr
... integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Asset Architecture
$83K - $232K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
Asset Architecture
$83K - $232K/yr
Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
Ability to navigate a CTI (Computer Telephony Integration) * Ability to work with CRMs i.e. Salesforce * Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex ...
CNO - Senior Software Engineer - Web, Linux, OO
Annapolis Junction, MD · On-site
$125K - $165K/yr
Software System Integration * Software System Testing * At least eight (8) years of work experience ... Development on computer telephony platforms using computer telephony cards such as Dialogic.
CNO - Senior Software Engineer - Web, Linux, OO
Annapolis Junction, MD · On-site
$125K - $165K/yr
Software System Integration * Software System Testing * At least eight (8) years of work experience ... Development on computer telephony platforms using computer telephony cards such as Dialogic.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
Quick apply
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
Salesforce Architect- Salesforce Voice & AWS Connect Integration
Manhattan, NY · On-site
$76 - $94.25/hr
... telephony integrations, AWS services, and enterprise-level Salesforce implementations ... Bachelor's degree in Computer Science, Information Technology, or related field * 5+ years of ...
Salesforce Architect- Salesforce Voice & AWS Connect Integration
Manhattan, NY · On-site
$76 - $94.25/hr
... telephony integrations, AWS services, and enterprise-level Salesforce implementations ... Bachelor's degree in Computer Science, Information Technology, or related field * 5+ years of ...
... cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field • ...
... cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on ... Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field • ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
Quick apply
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
The Telephony Systems Administrator will provide technical expertise to the Call Center computer ... Identify and manage potential integration partnerships with external applications (e.g. predictive ...
Computer Telephony Integration information
See salary details
$44.5K - $56.2K
0% of jobs
$56.2K - $68K
2% of jobs
$68K - $79.7K
3% of jobs
$79.7K - $91.4K
7% of jobs
$91.4K - $103.1K
10% of jobs
$104.7K is the 25th percentile. Wages below this are outliers.
$103.1K - $114.9K
16% of jobs
The median wage is $121.3K / yr.
$114.9K - $126.6K
21% of jobs
$136.9K is the 75th percentile. Wages above this are outliers.
$126.6K - $138.3K
18% of jobs
$138.3K - $150K
10% of jobs
$150K - $161.8K
7% of jobs
$161.8K - $173.5K
5% of jobs
$44.5K
$124.3K
$173.5K
How much do computer telephony integration jobs pay per year?
What are some common challenges faced by professionals working in Computer Telephony Integration (CTI) roles?
What are the key skills and qualifications needed to thrive in Computer Telephony Integration, and why are they important?
What is the difference between Computer Telephony Integration vs Call Center Technician?
| Aspect | Computer Telephony Integration | Call Center Technician |
|---|---|---|
| Required Credentials | IT certifications, knowledge of telephony systems | Technical certifications, customer service skills |
| Work Environment | IT departments, telecommunications settings | Call centers, customer support centers |
| Employer & Industry Usage | Telecom companies, IT firms | Customer service centers, BPOs |
| Common Search & Comparison Intent | Technical integration, system setup | Troubleshooting, support tasks |
Computer Telephony Integration focuses on connecting telephony systems with computer applications to improve communication workflows, often requiring IT and telephony expertise. Call Center Technicians handle the operation and troubleshooting of call center equipment and systems, emphasizing customer support skills. While both roles involve telephony, they differ in technical scope and work environment.
What is Computer Telephony Integration (CTI)?

Full-time
Medical, Retirement, PTO
Posted 7 days ago
LPL Financial rating
7.5
Based on 69 frontline employees who took The Breakroom Quiz
115th of 148 rated financial services
Job description
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The IRD Support Specialist oversees the sales pipeline by providing superior service and sales support relative to the various affiliation models at LPL. (Linsco, RIA and Strategic Wealth). This position supports the sales pipeline through every stage of the buying process within their territories. The IRD Specialist possess a higher level of knowledge and expertise relative to the various LPL affiliations and acts as the liaison between the sales, marketing and product teams in support of the Regional Director Specialist. The role's primary function will be to optimize the sales process relative to the territory pipeline.
Responsibilities:
- Outbound call and territory specific campaigns relative to affiliation models (Linsco, RIA, and Strategic Wealth).
- Set appointments forexternal recruitersto meet with advisors in-field.
- Utilize discretion and independent judgment in evaluating potential advisors to determine whether the advisor is an appropriate candidate for LPL prior to introducing to the pipeline.
- Oversees and manages issues resolution relative to deals in pipeline
- Understand and articulate LPL's business model, LPL's policies, the financial services industry, and the benefits of joining one of LPL's affiliation options.
- Individually own certain advisor segments of the pipeline from initial contact to the advisor joining LPL, and work in close partnership with RD to help manage the other segments of the pipeline.
- Owns request for information management and delivery
- Owns and manages the transition assistance process
- Responsible for pro formas and analytics relative to territory pipeline
- Creates customized pitch decks for large/complex deals
- Schedule and host subject matter expert calls and home office visits (in external recruiter absence)
- Prepare presenters for subject matter expert calls and home office visits
- Researches and maintains territory specific competitive Intel
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
- 5+ years in sales, sales enablement, advanced markets, or marketing roles within the financial services industry
Core Competencies:
- Ability to navigate a CTI (Computer Telephony Integration)
- Ability to work with CRMs i.e. Salesforce
- Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex, Zoom, Microsoft Team)
- Ability to work under stress and meet deadlines
- Some business travel (10%) with increased travel expectations if outside the San Diego or Charlotte markets to support home office visits
- Excellent speaking, listening, writing and presentation skills
- Proficiency with Salesforce
- Strong analytical skill set
- Student of industry with knowledge of various industry trends
Preferences:
- Bachelor's degree
- Series 7 & 66
- Financial Services experience
- Superior verbal and written communication skills are required
- Consultative skills
- Commitment to follow-up and follow-through
- Well-organized, strong time management skills
- Team-player, positive "can-do" attitude
- Self-starter with process discipline that can thrive in a work from home environment
- Ability to create presentations and other sales support assets in collaboration with marketing
*Pay does not reflect total compensation*
Pay Range:
88,650.00 - 147,750.00The pay salary range is inclusive of base salary and potential sales incentive compensation based upon the applicable incentive compensation plan for this position. Base salary is determined on several factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Incentive compensation is dependent on achievement of goals set forth in the incentive compensation plan. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an@lplfinancial.comemail address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at(855) 575-6947.
EAC 5.19.26
What LPL Financial employees say
Pay
Benefits
Hours and flexibility
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About LPL Financial
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Diego, CA, US
Year founded
1989