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Computer Telephony Integration Jobs (NOW HIRING)

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

New

... integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...

Asset Architecture

$83K - $232K/yr

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

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Computer Telephony Integration information

See salary details

$44.5K

$124.3K

$173.5K

How much do computer telephony integration jobs pay per year?

As of Jul 16, 2026, the average yearly pay for computer telephony integration in the United States is $124,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working in Computer Telephony Integration (CTI) roles?

Professionals in Computer Telephony Integration roles often encounter challenges related to integrating legacy telephony systems with modern software platforms, ensuring seamless data flow between different technologies. Troubleshooting compatibility issues and maintaining system reliability while implementing upgrades can also be demanding. Additionally, CTI specialists frequently collaborate with IT, customer service, and vendor teams, which requires strong communication and project management skills to align technical solutions with business needs.

What are the key skills and qualifications needed to thrive in Computer Telephony Integration, and why are they important?

Success in Computer Telephony Integration (CTI) requires a solid understanding of telecommunications, networking, and software development, often supported by a degree in computer science or a related field. Familiarity with CTI platforms, APIs, protocols like SIP, and certifications such as Cisco CCNA or relevant vendor credentials are commonly expected. Strong problem-solving abilities, attention to detail, and effective communication help professionals excel in troubleshooting and collaborating with cross-functional teams. These competencies are essential for implementing seamless telephony solutions that enhance business communications and operational efficiency.

What is the difference between Computer Telephony Integration vs Call Center Technician?

AspectComputer Telephony IntegrationCall Center Technician
Required CredentialsIT certifications, knowledge of telephony systemsTechnical certifications, customer service skills
Work EnvironmentIT departments, telecommunications settingsCall centers, customer support centers
Employer & Industry UsageTelecom companies, IT firmsCustomer service centers, BPOs
Common Search & Comparison IntentTechnical integration, system setupTroubleshooting, support tasks

Computer Telephony Integration focuses on connecting telephony systems with computer applications to improve communication workflows, often requiring IT and telephony expertise. Call Center Technicians handle the operation and troubleshooting of call center equipment and systems, emphasizing customer support skills. While both roles involve telephony, they differ in technical scope and work environment.

What is Computer Telephony Integration (CTI)?

Computer Telephony Integration (CTI) refers to technology that enables computers to interact with telephone systems. CTI allows for features such as automated call routing, screen pops with caller information, call logging, and integration with customer relationship management (CRM) systems. This technology is commonly used in call centers to enhance agent productivity and improve customer service by seamlessly connecting telephony and computer systems. CTI can be implemented through on-premise solutions or cloud-based platforms, and it supports both voice and data communication channels.
More about Computer Telephony Integration jobs
What job categories do people searching Computer Telephony Integration jobs look for? The top searched job categories for Computer Telephony Integration jobs are:
Infographic showing various Computer Telephony Integration job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $124,275 per year, or $59.7 per hour.
Internal Regional Director - Specialist

Internal Regional Director - Specialist

LPL Financial

Boston, MA • Remote

Full-time

Medical, Retirement, PTO

Posted 7 days ago


LPL Financial rating

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

115th of 148 rated financial services


Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The IRD Support Specialist oversees the sales pipeline by providing superior service and sales support relative to the various affiliation models at LPL. (Linsco, RIA and Strategic Wealth). This position supports the sales pipeline through every stage of the buying process within their territories. The IRD Specialist possess a higher level of knowledge and expertise relative to the various LPL affiliations and acts as the liaison between the sales, marketing and product teams in support of the Regional Director Specialist. The role's primary function will be to optimize the sales process relative to the territory pipeline.

Responsibilities:

  • Outbound call and territory specific campaigns relative to affiliation models (Linsco, RIA, and Strategic Wealth).
  • Set appointments forexternal recruitersto meet with advisors in-field.
  • Utilize discretion and independent judgment in evaluating potential advisors to determine whether the advisor is an appropriate candidate for LPL prior to introducing to the pipeline.
  • Oversees and manages issues resolution relative to deals in pipeline
  • Understand and articulate LPL's business model, LPL's policies, the financial services industry, and the benefits of joining one of LPL's affiliation options.
  • Individually own certain advisor segments of the pipeline from initial contact to the advisor joining LPL, and work in close partnership with RD to help manage the other segments of the pipeline.
  • Owns request for information management and delivery
  • Owns and manages the transition assistance process
  • Responsible for pro formas and analytics relative to territory pipeline
  • Creates customized pitch decks for large/complex deals
  • Schedule and host subject matter expert calls and home office visits (in external recruiter absence)
  • Prepare presenters for subject matter expert calls and home office visits
  • Researches and maintains territory specific competitive Intel

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

  • 5+ years in sales, sales enablement, advanced markets, or marketing roles within the financial services industry

Core Competencies:

  • Ability to navigate a CTI (Computer Telephony Integration)
  • Ability to work with CRMs i.e. Salesforce
  • Ability to efficiently navigate Microsoft Office Application and Virtual Platforms (Web Ex, Zoom, Microsoft Team)
  • Ability to work under stress and meet deadlines
  • Some business travel (10%) with increased travel expectations if outside the San Diego or Charlotte markets to support home office visits
  • Excellent speaking, listening, writing and presentation skills
  • Proficiency with Salesforce
  • Strong analytical skill set
  • Student of industry with knowledge of various industry trends

Preferences:

  • Bachelor's degree
  • Series 7 & 66
  • Financial Services experience
  • Superior verbal and written communication skills are required
  • Consultative skills
  • Commitment to follow-up and follow-through
  • Well-organized, strong time management skills
  • Team-player, positive "can-do" attitude
  • Self-starter with process discipline that can thrive in a work from home environment
  • Ability to create presentations and other sales support assets in collaboration with marketing

*Pay does not reflect total compensation*


Pay Range:

88,650.00 - 147,750.00
The pay salary range is inclusive of base salary and potential sales incentive compensation based upon the applicable incentive compensation plan for this position. Base salary is determined on several factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Incentive compensation is dependent on achievement of goals set forth in the incentive compensation plan. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.


At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.


For further information about LPL, please visit www.lpl.com.


Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.


Information on Interviews:

LPL will only communicate with a job applicant directly from an@lplfinancial.comemail address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at(855) 575-6947.


EAC 5.19.26


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