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Computer Telephony Integration Jobs (NOW HIRING)

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Salesforce Architect

Lansing, MI

$70 - $86.75/hr

Strong, recent experience in complex Computer Telephony Integration (CTI). Experience deploying service cloud to large scale organizations. Experience consolidating multiple call centers into a ...

INT Technologies

WebServices Developer

Chandler, AZ · On-site

... and Computer Telephony Integration platforms. * This role will be crucial for supporting our Agile / Speed to Market initiatives. * The developer will be working closely with the functional QA ...

INT Technologies

WebServices Developer

Chandler, AZ · On-site

... and Computer Telephony Integration platforms. * This role will be crucial for supporting our Agile / Speed to Market initiatives. * The developer will be working closely with the functional QA ...

Five9

Asset Architecture

OR · Remote

Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

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Computer Telephony Integration information

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$44.5K

$124.3K

$173.5K

How much do computer telephony integration jobs pay per year?

As of Jun 25, 2026, the average yearly pay for computer telephony integration in the United States is $124,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is phone CTI?

Phone CTI (Computer Telephony Integration) is technology that connects telephone systems with computer applications, allowing for features like screen pop-ups, call routing, and automated dialing. It is commonly used by telephony and customer service professionals to improve call management and efficiency. Knowledge of telephony systems, networking, and relevant software tools is important for roles involving CTI implementation and support.

What are some common challenges faced by professionals working in Computer Telephony Integration (CTI) roles?

Professionals in Computer Telephony Integration roles often encounter challenges related to integrating legacy telephony systems with modern software platforms, ensuring seamless data flow between different technologies. Troubleshooting compatibility issues and maintaining system reliability while implementing upgrades can also be demanding. Additionally, CTI specialists frequently collaborate with IT, customer service, and vendor teams, which requires strong communication and project management skills to align technical solutions with business needs.

What are the key skills and qualifications needed to thrive in Computer Telephony Integration, and why are they important?

Success in Computer Telephony Integration (CTI) requires a solid understanding of telecommunications, networking, and software development, often supported by a degree in computer science or a related field. Familiarity with CTI platforms, APIs, protocols like SIP, and certifications such as Cisco CCNA or relevant vendor credentials are commonly expected. Strong problem-solving abilities, attention to detail, and effective communication help professionals excel in troubleshooting and collaborating with cross-functional teams. These competencies are essential for implementing seamless telephony solutions that enhance business communications and operational efficiency.

What is computer telephony integration?

Computer Telephony Integration (CTI) is a technology that connects telephone systems with computer systems to improve call handling and management. It enables features like screen pop-ups, call routing, and automated dialing, often used by IT and customer service professionals to enhance communication workflows. Knowledge of telephony protocols and relevant software tools is essential for roles involving CTI implementation and support.

What is the difference between Computer Telephony Integration vs Call Center Technician?

AspectComputer Telephony IntegrationCall Center Technician
Required CredentialsIT certifications, knowledge of telephony systemsTechnical certifications, customer service skills
Work EnvironmentIT departments, telecommunications settingsCall centers, customer support centers
Employer & Industry UsageTelecom companies, IT firmsCustomer service centers, BPOs
Common Search & Comparison IntentTechnical integration, system setupTroubleshooting, support tasks

Computer Telephony Integration focuses on connecting telephony systems with computer applications to improve communication workflows, often requiring IT and telephony expertise. Call Center Technicians handle the operation and troubleshooting of call center equipment and systems, emphasizing customer support skills. While both roles involve telephony, they differ in technical scope and work environment.

What jobs can you get with ICT?

With ICT (Information and Communications Technology) skills, you can pursue roles such as Computer Telephony Integration specialist, network administrator, systems analyst, technical support specialist, or software developer. These jobs often require knowledge of networking, programming, and telecommunications systems, and may involve working with tools like VoIP, CRM software, or automation platforms.

What is Computer Telephony Integration (CTI)?

Computer Telephony Integration (CTI) refers to technology that enables computers to interact with telephone systems. CTI allows for features such as automated call routing, screen pops with caller information, call logging, and integration with customer relationship management (CRM) systems. This technology is commonly used in call centers to enhance agent productivity and improve customer service by seamlessly connecting telephony and computer systems. CTI can be implemented through on-premise solutions or cloud-based platforms, and it supports both voice and data communication channels.

What is CTI in VoIP?

Computer Telephony Integration (CTI) in VoIP refers to technology that connects telephone systems with computer applications, enabling features like screen pop-ups, call routing, and automated dialing. CTI enhances call management and customer service by allowing seamless interaction between telephony and software systems used by IT and support professionals.
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Computer Telephony Integration jobs near you

Computer Telephony Integration - cti

E*Pro, Inc.

Minneapolis, MN

Full-time

Posted 3 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Permanent/Fulltime & Onsite

Job Description: 

  • Worked with the Cisco UCCE (Unified Contact Center Enterprise) environment. 
  • Familiarity with implementation of Cisco IP Telephony applications including CVP(Cisco Voice portal),ICM (Cisco Intelligent Contact Manager) ,CUIC, Enterprise call routing 
  • Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform. 


Qualifications

Subject matter expertise in Computer Telephony Integration (CTI) : 

  • CTI solution design, development and maintenance 
  • Integration of various CTI solutions to the contact Centre architecture 
  • Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc. 



Hands on with Intelligent Contact Management (ICM) : 

  • ICM scripts development and enhancement 
  • Administration of ICM components and tools 
  • Creation and maintenance of ICM queries (SQL knowledge required) 
  • Generation of ICM historical and real time database reports 
  • Perform ICM scripting and configuration 


  • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration),Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues 
  •  Integration of custom-developed and 3rd-party provided software, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure.  



Additional Information
Year of Experience: 5 to 8 years

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