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Computer Telephony Integration Jobs (NOW HIRING)

MANTECH

Telephony Engineer

Mclean, VA · On-site

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

MANTECH

Telephony Engineer

Mclean, VA · On-site

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

GroHR

Contact Center - Technology Consultant

Coppell, TX · On-site

$113K - $140K/yr

Understanding of CTI (Computer Telephony Integration) concepts * Exposure to AI/self-service tools and chatbot technologies * Basic knowledge of JavaScript, HTML, or web-based technologies is a plus

ManTech International

Telephony Engineer

Mclean, VA · On-site

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

ManTech

Telephony Engineer

Mclean, VA

Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails ... Constantly operate a computer, phone, and other office equipment for extended periods of time.

Motorola

$21.75 - $27.50/hr

Experience with Computer Telephony Integration (CTI) Applications * Experience with database related technology and administration (MySql or SQL Server) * Experience with firewalls and security ...

Motorola

$22.50 - $28.50/hr

Experience with Computer Telephony Integration (CTI) Applications * Experience with database related technology and administration (MySql or SQL Server) * Experience with firewalls and security ...

Motorola

$22 - $27.75/hr

Experience with Computer Telephony Integration (CTI) Applications * Experience with database related technology and administration (MySql or SQL Server) * Experience with firewalls and security ...

US Bank

Sr. Software Engineer (PEGA)

Irving, TX · On-site

$54 - $70.75/hr

Experience with computer / telephony integration including IVR, Screen-Pop and soft phone * Exposure to working in Agile methodology * Demonstrated experience in developing and integrating complex ...

US Bank

Sr. Software Engineer (PEGA)

Hopkins, MN · On-site

$57 - $74.75/hr

Experience with computer / telephony integration including IVR, Screen-Pop and soft phone * Exposure to working in Agile methodology * Demonstrated experience in developing and integrating complex ...

US Bank

Sr. Software Engineer (PEGA)

Brookfield, WI · On-site

$53.25 - $69.75/hr

Experience with computer / telephony integration including IVR, Screen-Pop and soft phone * Exposure to working in Agile methodology * Demonstrated experience in developing and integrating complex ...

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Computer Telephony Integration information

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$44.5K

$124.3K

$173.5K

How much do computer telephony integration jobs pay per year?

As of Jun 26, 2026, the average yearly pay for computer telephony integration in the United States is $124,275.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $140,000.00 per year, depending on experience, location, and employer.

What is phone CTI?

Phone CTI (Computer Telephony Integration) is technology that connects telephone systems with computer applications, allowing for features like screen pop-ups, call routing, and automated dialing. It is commonly used by telephony and customer service professionals to improve call management and efficiency. Knowledge of telephony systems, networking, and relevant software tools is important for roles involving CTI implementation and support.

What are some common challenges faced by professionals working in Computer Telephony Integration (CTI) roles?

Professionals in Computer Telephony Integration roles often encounter challenges related to integrating legacy telephony systems with modern software platforms, ensuring seamless data flow between different technologies. Troubleshooting compatibility issues and maintaining system reliability while implementing upgrades can also be demanding. Additionally, CTI specialists frequently collaborate with IT, customer service, and vendor teams, which requires strong communication and project management skills to align technical solutions with business needs.

What are the key skills and qualifications needed to thrive in Computer Telephony Integration, and why are they important?

Success in Computer Telephony Integration (CTI) requires a solid understanding of telecommunications, networking, and software development, often supported by a degree in computer science or a related field. Familiarity with CTI platforms, APIs, protocols like SIP, and certifications such as Cisco CCNA or relevant vendor credentials are commonly expected. Strong problem-solving abilities, attention to detail, and effective communication help professionals excel in troubleshooting and collaborating with cross-functional teams. These competencies are essential for implementing seamless telephony solutions that enhance business communications and operational efficiency.

What is computer telephony integration?

Computer Telephony Integration (CTI) is a technology that connects telephone systems with computer systems to improve call handling and management. It enables features like screen pop-ups, call routing, and automated dialing, often used by IT and customer service professionals to enhance communication workflows. Knowledge of telephony protocols and relevant software tools is essential for roles involving CTI implementation and support.

What is the difference between Computer Telephony Integration vs Call Center Technician?

AspectComputer Telephony IntegrationCall Center Technician
Required CredentialsIT certifications, knowledge of telephony systemsTechnical certifications, customer service skills
Work EnvironmentIT departments, telecommunications settingsCall centers, customer support centers
Employer & Industry UsageTelecom companies, IT firmsCustomer service centers, BPOs
Common Search & Comparison IntentTechnical integration, system setupTroubleshooting, support tasks

Computer Telephony Integration focuses on connecting telephony systems with computer applications to improve communication workflows, often requiring IT and telephony expertise. Call Center Technicians handle the operation and troubleshooting of call center equipment and systems, emphasizing customer support skills. While both roles involve telephony, they differ in technical scope and work environment.

What jobs can you get with ICT?

With ICT (Information and Communications Technology) skills, you can pursue roles such as Computer Telephony Integration specialist, network administrator, systems analyst, technical support specialist, or software developer. These jobs often require knowledge of networking, programming, and telecommunications systems, and may involve working with tools like VoIP, CRM software, or automation platforms.

What is Computer Telephony Integration (CTI)?

Computer Telephony Integration (CTI) refers to technology that enables computers to interact with telephone systems. CTI allows for features such as automated call routing, screen pops with caller information, call logging, and integration with customer relationship management (CRM) systems. This technology is commonly used in call centers to enhance agent productivity and improve customer service by seamlessly connecting telephony and computer systems. CTI can be implemented through on-premise solutions or cloud-based platforms, and it supports both voice and data communication channels.

What is CTI in VoIP?

Computer Telephony Integration (CTI) in VoIP refers to technology that connects telephone systems with computer applications, enabling features like screen pop-ups, call routing, and automated dialing. CTI enhances call management and customer service by allowing seamless interaction between telephony and software systems used by IT and support professionals.
More about Computer Telephony Integration jobs
What job categories do people searching Computer Telephony Integration jobs look for? The top searched job categories for Computer Telephony Integration jobs are:
Computer Telephony Integration jobs near you
Telephony Engineer

Telephony Engineer

MANTECH

Mclean, VA • On-site

Other

Posted 27 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

24th of 191 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Telephony Engineer to join our team in McLean, VA. In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

Responsibilities include, but are not limited to:

  • Design, develop, and maintain voice media gateways for VoIP, analog, and ISDN systems. Install, configure, and troubleshoot telephony hardware and media gateways across secure networks.
  • Leverage BESS Billing and Provisioning Tools to optimize telephony systems and ensure seamless service delivery.
  • Configure and maintain Linux servers (Ubuntu, CentOS) for hosting telephony and web applications, ensuring performance, security, and scalability. Develop and troubleshoot applications using PowerBuilder, Korn shell, and Ruby on Rails.
  • Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails. Modernize legacy code and ensure reliable operation of telephony solutions.
  • Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting.
  • Provide training and guidance to team members and stakeholders on telephony system integration, BESS tools, and server management best practices. Ensure comprehensive understanding of application workflows and troubleshooting processes.
  • Provide local travel support between customer buildings or temporary assignment to alternate locations for special projects.
  • Work an 8 hour shift as part of a coverage team operating between 6:00 AM and 6:00 PM. May need to flex shift as required.

Minimum Qualifications:

  • High School Diploma with 13+ years of experience or an Associate’s Degree with 11+ years of experience, or a Bachelor’s Degree with 9+ years of experience.
  • Familiarity with BESS Billing and Telephony Provisioning Tools.
  • Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing).
  • Advanced knowledge of Linux server management (Ubuntu, CentOS), including installation, configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills to interact effectively with cross-functional teams.

Preferred Qualifications:

  • Proficiency in Ruby programming and the Ruby on Rails framework, along with strong experience in telephony system integration.
  • Experience with scripting languages, including PowerBuilder and Korn shell, for system administration tasks.
  • Oracle Database Administrator certification is a plus.
  • Experience in provisioning telephony services.

Clearance Requirements:

  • Must have a current/active TS/SCI with Polygraph

Physical Requirements:

  • Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.

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