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Tier 3 Computer Technician / Assistant Systems Administrator

Department: Technology Department
Reports To: IT Director / Systems Administrator

POSITION SUMMARY:
The Tier 3 Technician/Assistant Systems Administrator provides advanced troubleshooting and technical support, serving as the escalation point for Tier 1 & 2 support teams. This role combines hands-on Dell-certified hardware repair with senior-level administration of Microsoft 365, Active Directory, Azure/Entra ID, and MDM systems (SCCM/KACE/Meraki). This position ensures high availability of instructional technology, supports 1:1 initiatives, and assists with backend server/network maintenance.

KEY RESPONSIBILITIES

Tier 3 Technical Support & Hardware Maintenance

• Serve as the primary escalation point for complex hardware/software issues that cannot be resolved by Tier 1/2 technicians.
• Act as a Dell Certified Technician to diagnose, repair, and maintain school-owned Dell laptops, desktops, and workstations.
• Perform component-level repairs (screens, motherboards, batteries) for Windows and Chrome devices.
• Maintain, configure, and troubleshoot AV equipment, interactive displays, and peripherals.

System Administration (Cloud & On-Premise)

• AD Administration: Manage user accounts, security groups, and Group Policies (GPO) in Active Directory.
• Azure/Entra ID: Manage cloud identity, user provisioning, and device registration.
• MS 365: Administer Microsoft 365 tenants, including Exchange Online, SharePoint, and Teams security.
• Google Admin Console: Manage organizational units (OUs), device policies, and apps for Chromebooks.

Endpoint Management & Imaging (SCCM, KACE, Intune, Meraki SM)

• Manage device deployment, patching, and imaging using SCCM/MDT or KACE.
• Administer Microsoft Intune for modern endpoint management, configuration profiles, and compliance policies.
• Utilize Meraki Systems Manager (SM) for mobile device management (MDM) of iPads/iPhones.
• Lead "Summer Refresh" cycles, including re-imaging hundreds of devices and deploying new technology.

Security, Software, and Educational Portals

• Implement and manage CORO or similar cybersecurity solutions for endpoint protection.
• Configure, maintain, and troubleshoot access to various educational portals and testing applications.
• Ensure all devices are secure and up-to-date with current security patches.

Documentation and Process Optimization

• Create and maintain detailed documentation of technical procedures, network diagrams, and knowledge base articles.
• Provide mentorship and training to Tier 1 and Tier 2 technicians.
• Ensure accurate asset management and inventory tracking.

Required Qualifications

• Education: Associates' in Computer Science, Information Technology, or equivalent experience.
• Experience: 2+ years of experience in IT support, (Preferably In Sussex County Public Schools)
• Certifications: Active Dell Certified Systems Expert (DCSE) or similar Dell hardware certification.
• Technical Skills: Deep knowledge of Windows 10/11, Chrome OS, Active Directory, Microsoft 365, SCCM/Intune, and Meraki.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate (Intune/SCCM).
• Google Certified Educator or Administrator.
• Experience with PowerShell scripting for automation.
• Network+ or Security+ certification.

Physical Requirements

• Must be able to lift, push, and pull at least 50 lbs (computers, printers, etc.).
• Must be able to work in cramped spaces (under desks, in server closets).

An Equal Opportunity Employer

The Sussex County School Board is an equal opportunity employer; as such, it does not discriminate on the basis of race, color, national origin, age, religion, political affiliation, handicapping condition, or sex in its educational programs or employment. No person shall be denied employment solely because of any impairment which is unrelated to the ability to engage in activities involved in the position or program to which the application has been made.