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Computer Technical Support Jobs (NOW HIRING)

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

iMotions

Technical Support Specialist

Boston, MA · On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical ... Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth)

360 IT Professionals

Technical Support

Grayling, MI

$35K - $44K/yr

May write and update personal computer and mainframe application programs. Experience in automated ... Skill in the use and support of personal computers, in the use of applicable programs and systems ...

Wholesale Distributor - Broward County

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Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support ... Proficiency in standard computer applications and technical documentation. Preferred Qualifications

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Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality ... computer skills and the ability to effectively use a PC for diagnostic and technical tasks is ...

Daikin

Technical Support Specialist

Waller, TX

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Proficient computer skills, such as Excel and PowerPoint, Word (MS Office)  * Ability to produce ...

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How much do computer technical support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for computer technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is computer technical support?

Computer technical support refers to the assistance provided to users who are experiencing issues with their computers, software, or related technology. Technical support specialists help diagnose problems, troubleshoot errors, and guide users through solutions either in person, over the phone, or online. Their goal is to resolve technical issues efficiently to minimize downtime and ensure devices and applications run smoothly. Support can cover a wide range of topics, from hardware malfunctions to software installation and network connectivity.

What are some common challenges faced by computer technical support specialists and how can they be managed?

Computer technical support specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, specialists rely on strong problem-solving skills, prioritize effective time management, and use clear, jargon-free communication. Additionally, working closely with team members and utilizing knowledge bases or ticketing systems can help streamline the support process and ensure consistent solutions for users.

What is the difference between Computer Technical Support vs Network Support Specialist?

AspectComputer Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user offices, remote supportNetwork operations centers, server rooms, client sites
Job FocusHardware/software troubleshooting, user assistanceNetwork setup, maintenance, security
Industry UsageIT support across various industriesNetworking infrastructure in organizations

Computer Technical Support and Network Support Specialist roles often overlap but differ mainly in focus. Technical support primarily assists users with hardware and software issues, while network support specialists focus on maintaining and securing network systems. Both roles require relevant certifications and are vital in IT environments, but they serve distinct functions within organizations.

What are the key skills and qualifications needed to thrive as a Computer Technical Support specialist, and why are they important?

To thrive as a Computer Technical Support specialist, you need a solid understanding of computer hardware, software, troubleshooting techniques, and typically a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong communication, patience, and problem-solving abilities help you efficiently assist users and resolve technical issues. These skills and qualities are essential to ensure timely support, minimize downtime, and enhance user satisfaction within an organization.
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What job categories do people searching Computer Technical Support jobs look for? The top searched job categories for Computer Technical Support jobs are:
Computer Technical Support jobs near you

Technical Support Specialist

iMotions

Boston, MA • On-site

Full-time

Posted 14 days ago

Job description

Job Opening: Technical Support Specialist
iMotions - US: Boston
Position Overview:
Join iMotions as a Technical Support Specialist to help researchers gather insights into human behavior, cognition and emotions. iMotions offers industry-leading solutions for human behavior research, including software, sensors, web-based applications, services, and consultation. We work with a diverse, global clientele, for whom we provide the advanced technology and knowledge in pursuit of data-driven insights that guide innovation.
At iMotions, you would work with the many teams involved in company operations: Product Management, Customer Success Management, Product Specialists, Development, Solutions/Sales - in our Copenhagen headquarters, Boston office, Berlin, Singapore, China, and other locations.
This is an entry-level position. The role is in-person, located in Boston, Massachusetts. Candidates must already hold a valid US working visa.
Technical Support works directly with clients to resolve technical issues with iMotions technology.
The ideal candidate would be able to apply technical knowledge, problem-solving skills, and communication skills to support the use of iMotions technology, including iMotions Lab/Remote Data Collection, iMotions Online, and others. Candidates should also have experience and interest in science, research technology, human behavior, neuroscience or related fields. Initial and ongoing training with iMotions technology will be provided - with the potential for your role to adapt and advance over time.
Essential Duties:
  • Provide technical support for iMotions clients in a timely and reliable manner, in coordination with the Support team.
  • Track and respond to support requests in our ticket management system (Zendesk).
  • Diagnose and resolve technical issues via Zendesk, email, video calls, or remote sessions (Teamviewer).
  • Provide support with iMotions licenses, accounts (Salesforce), technical documentation (Document360), and other client-user systems.
  • Potential opportunities for travel to iMotions offices or clients (not required).

Required Qualifications:
  • Bachelor's Degree in technological, scientific, or other relevant field
  • Fluency with Windows operating system and applications. Experience with computer systems, hardware, and peripheral devices (e.g. displays, Bluetooth).
  • Technical problem-solving and communication.
  • Interpersonal skills necessary for serving clients and collaborating with colleagues around the world - centered on communication with clients and iMotions teams
  • Fluency in English.

Additional Qualifications:
  • Previous experience with technical support or customer service
  • Prior experience with iMotions software (including academic or student projects) is highly advantageous.
  • Previous experience with Amazon Web Services
  • Advanced technical/computer skills
    • Computer systems/network administration
    • Website, video, or other media design/editing
  • Experience with biosensors, computer programming, or other relevant technology
    • Computer programming (R, Python, Matlab)
    • Virtual reality hardware and software (Varjo, HTC, Unity)
  • Fluency in additional language(s)

About iMotions:
Founded in 2005, iMotions has developed the world's leading human behavior software platform. More than 1,000 organizations around the world (including academic institutions, commercial organizations, healthcare organizations, design/consultation firms, and others) use iMotions to record, observe, and analyze emotional, cognitive and behavioral data. By integrating and synchronizing a growing list of sensors in a single platform, iMotions provides researchers with the tools needed to gain deeper, richer insights into human behavior.
Additional information about iMotions:
www.imotions.com
https://www.youtube.com/user/iMotionsEyeTracking

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