ZipRecruiter

Log In

1

Computer Help Desk Jobs in Utah (NOW HIRING)

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... computer skills, including typing, email communication, and navigating Windows-based systems.

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for ... computer hardware/ peripherals and software Qualifications: • Excellent customer service skills ...

Outcode Software

Yardi Support Engineer

Draper, UT

Advanced experience with help desk platforms and CRM tools (JIRA, ServiceNow, Zendesk). * Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field (or ...

Stem Xpert

Helpdesk Support

Salt Lake City, UT

$19.25 - $26.25/hr

Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. * Successful candidates should possess technical ...

next page

Showing results 1-20

All JobsComputer Help Desk JobsComputer Help Desk Jobs in Utah

Computer Help Desk information

See Utah salary details

$11

$21

$30

How much do computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for computer help desk in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

What are computer help desk professionals?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What jobs pay $10,000 a month without a degree?

In the computer help desk field, earning $10,000 a month typically requires advanced experience, certifications, or specialized skills rather than just the job title. High-paying roles may involve senior technical support, network administration, or cybersecurity positions that often demand industry certifications like CompTIA or Cisco, along with extensive experience. Entry-level help desk jobs usually pay less, but advancing into specialized or managerial roles can lead to higher salaries without a degree requirement.

What are the key skills and qualifications needed to thrive as a Computer Help Desk professional, and why are they important?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

Are help desk jobs still in demand?

Help desk jobs, including computer help desk roles, remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These positions often require strong communication skills and knowledge of common operating systems and support tools, with demand driven by ongoing technology upgrades and cybersecurity needs.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Computer Help Desk professionals to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance that only trained technicians can provide.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior software engineers, IT consultants, or cybersecurity experts, especially those with extensive experience or certifications. These positions typically require advanced skills, a strong professional reputation, and often involve consulting, contract work, or leadership responsibilities in technology or finance sectors.
What are the most commonly searched types of Computer Help Desk jobs in Utah? The most popular types of Computer Help Desk jobs in Utah are:
What cities in Utah are hiring for Computer Help Desk jobs? Cities in Utah with the most Computer Help Desk job openings:
Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Utah as of June 2026, with employment types broken down into 3% As Needed, 75% Full Time, 19% Part Time, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

Help Desk Lead - IT Support Specialist IV

jub.com

Salt Lake City, UT • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Lead - IT Support Specialist IV

Location: Salt Lake City, UT


At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work.


We are seeking a collaborative and solutions-focused Help Desk Lead (IT Support Specialist IV) who is guided by a proactive, solutions-first approach to issue prevention. The Technical Lead treats operational challenges as opportunities to improve processes. The Lead offers advanced technical expertise while upholding the professional standards of the Architecture, Engineering, and Construction (AEC) industry. The main goal is to build a collaborative, high-performing front-line team that prioritizes customer needs through proactive problem-solving, talent development, and the breakdown of departmental barriers. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, we’d love to meet you!


What You’ll Do

The IT Support Specialist IV serves as the Technical Lead for the frontline support team and as the primary liaison between general support operations and the IT Director. This role is essential for the IT Director to coordinate frontline staff, specialists, customers, and IT administrative and leadership teams.


Key Responsibilities

Core Technical Responsibilities

  • Front-End Technical Escalation & Quality Control - responsible for resolving the most complex endpoint configurations, hardware diagnostics, and software conflicts, particularly those arising from industry-specific CAD and BIM applications.
  • Diagnostic Authority & Queue Health – accountable for queue health, ensuring that the ticketing system remains organized and responsive.
  • Automation and Scripting - identifies manual, repetitive front-end workflows for automation.
  • Leadership & Mentorship: The "Stop-and-Teach" Mandate - focus on succession planning and reducing technical silos.
  • Supervise and Coach - Provide direct supervision, individualized coaching, and performance feedback to IT Interns and Level 1, 2, and 3 technicians.
  • Operational Strategy: Shift-Left & Knowledge Management - responsible for implementing a Shift-Left strategy by ensuring technical issues are resolved at the lowest appropriate organizational level.
  • Standardized Documentation – mentor technicians in the development of documentation and articles, ensuring they adhere to internal standards.
  • Performance Metrics & KPI Development – in collaboration with the IT Director, track success using internal metrics.

Minimum Qualifications

  • Education: Bachelor’s degree in a relevant Information Technology field.
  • Experience: A minimum of eight (8) years of progressive IT experience.
  • Required certifications: Maintenance of COMPTIA A+ and COMPTIA Network+ certifications

Preferred Qualifications

  • Cisco Certified Network Associate (CCNA)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

What We Offer

  • Competitive salary: $80,000 – $95,000 annually, depending on experience
  • Professional development and career growth opportunities
  • Coaching and Mentorship programs
  • Performance bonuses for qualified employees
  • Generous vacation and sick leave programs (increases with tenure)
  • Medical, dental, vision, life, and disability insurance
  • 401(k) with company match and profit sharing
  • Education Reimbursement
  • Paid Holidays
  • Health club subsidy
  • A collaborative, team-centered work environment
  • Employee ownership opportunities after qualified years of service

The application window will be open through September 17, 2026. Applications will be reviewed frequently, and interviews may be scheduled throughout the posting period.


See our website for more benefit details: https://www.jub.com/our-benefits/

To apply for this position and learn more about J-U-B, please visit www.jub.com


Compensation details: 80000-95000 Yearly Salary


PI0d3ec12cf040-35196-40904139

Apply