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Computer Assistant Jobs in Atlanta, GA (NOW HIRING)

Karls Technology

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Computer Repair Technician

Atlanta, GA · On-site

$40K - $48K/yr

The Computer Technician position at our company is a mixture of a computer hardware technician and ... You will also assist in setting up, configuring and troubleshooting mobile OS and apps on mobile ...

U.S. Postal Service

Forensic Computer Analyst

Atlanta, GA · On-site +1

$78.16K - $144.82K/yr

Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the ... Bachelor's degree in computer sciences, forensic science, or a closely related field from a college ...

Accura Engineering

SUE CAD Technician

Atlanta, GA · On-site

Identify opportunities for improvement within CAD workflows, proposing methods to enhance efficiency. * Assist in other related tasks as needed to support project goals and client needs. Education ...

Accura Engineering

Survey CAD Technician

Atlanta, GA · On-site

Survey CAD Technician Work Location: Atlanta, GA Salary: Based on experience and will be discussed ... Occasionally assist in the field to verify drawings against actual conditions and advance toward ...

efcoforms

CAD Designer 1

Conley, GA

$26 - $36/hr

Equipment Support (20%) * Assist with equipment list setup and adjustments for assigned jobs ... Computer Skills : Proficiency in basic CAD software required. * Other Requirements : Mechanical ...

Accura Engineering and Consulting Services, Inc.

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SUE CAD Technician

Atlanta, GA · On-site

$30 - $35/hr

Identify opportunities for improvement within CAD workflows, proposing methods to enhance efficiency. * Assist in other related tasks as needed to support project goals and client needs. Education ...

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Computer Assistant information

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$32.2K

$46.4K

$61.1K

How much do computer assistant jobs pay per year?

As of May 29, 2026, the average yearly pay for computer assistant in Atlanta, GA is $46,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,400.00 per year, depending on experience, location, and employer.

What Is a Computer Assistant?

A computer assistant uses their technical and communication skills to help people troubleshoot problems with their computers. Sometimes referred to as technical support or customer support staff, computer assistants know about computers and the software they run. Their primary job duties include listening to customers describe the problems they are having and then walking them through a series of steps to get any issues resolved. Depending on the company you work for, you may also assist employees with their computer setups and help develop training guides. Some computer assistants work in call centers while others communicate exclusively through online chat or email. The minimum educational qualifications for this career include a high school diploma or G.E.D. certificate, although some employers may prefer you to have an associate degree in computer science and previous experience in a similar role.

What are the key skills and qualifications needed to thrive as a Computer Assistant, and why are they important?

To thrive as a Computer Assistant, you need strong knowledge of computer hardware, software applications, troubleshooting techniques, and typically at least an associate degree in a related field. Familiarity with operating systems, office productivity software, basic networking, and help desk ticketing systems is commonly required. Excellent communication, problem-solving abilities, and patience are valuable soft skills for this position. These skills ensure efficient technical support, minimize downtime, and foster a productive work environment.

What are some common challenges faced by Computer Assistants in supporting end-users, and how can they effectively address them?

Computer Assistants often encounter challenges such as troubleshooting diverse hardware and software issues, managing multiple support requests simultaneously, and explaining technical concepts to users with varying levels of computer literacy. To address these challenges effectively, strong organizational and communication skills are essential. Building a knowledge base of common solutions, prioritizing tickets based on urgency, and maintaining patience and empathy with users can greatly enhance the support experience and lead to improved outcomes.

What are Computer Assistants?

Computer Assistants are professionals who provide technical support and assistance to users in using computer systems, software, and hardware. They may help with troubleshooting issues, installing and configuring programs, maintaining equipment, and ensuring that technology runs smoothly in an organization. Their role can also include answering user queries, training staff on software applications, and performing routine system maintenance. Computer Assistants are essential in keeping workplaces efficient and resolving technical problems quickly.

What is the difference between Computer Assistant vs Data Entry Clerk?

AspectComputer AssistantData Entry Clerk
Required CredentialsHigh school diploma; some roles may require basic IT certificationsHigh school diploma; familiarity with data management software
Work EnvironmentOffices, schools, or organizations supporting IT tasksOffices, data centers, or administrative settings
Employer & Industry UsageEducational institutions, small businesses, tech supportCorporate, healthcare, government, and administrative sectors
Common Search & ComparisonOften compared for entry-level IT support rolesCompared for administrative data handling tasks

Computer Assistants and Data Entry Clerks often share similar work environments and entry-level credentials. However, Computer Assistants typically support IT functions and troubleshooting, while Data Entry Clerks focus on inputting and managing data. Both roles are essential in administrative and organizational settings, but they serve different primary functions within organizations.

More about Computer Assistant jobs
What are the most commonly searched types of Computer jobs in Atlanta, GA? The most popular types of Computer jobs in Atlanta, GA are:
What are popular job titles related to Computer Assistant jobs in Atlanta, GA? For Computer Assistant jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Computer Assistant jobs in Atlanta, GA look for? The top searched job categories for Computer Assistant jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Computer Assistant jobs? Cities near Atlanta, GA with the most Computer Assistant job openings:
Computer Assistant jobs near you

Computer Aided Dispatch Administrator (CAD)

STI

Atlanta, GA • On-site

Full-time

PTO

Posted 28 days ago

Job description

Statement of Work (SOW)
City of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems - Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport
1. Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
2. Scope of Work
The CAD Administrator will support the airport's emergency services by performing the following tasks:
  • Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
  • Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
  • Develop, implement, and enforce CAD system standards, best practices, and procedures.
  • Provide technical support and training to emergency services personnel, resolving software and hardware issues.
  • Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
  • Optimize CAD workflows to improve emergency response times and operational efficiency.
  • Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
  • Troubleshoot system performance issues and coordinate with vendors for support as needed.
  • Document system configurations, procedures, and user guides.
  • Research and recommend new CAD technologies and tools to enhance performance and usability.
  • As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
  • Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents/problems.

Specific to P1 Infrastructure:
• Perform periodic system maintenance and software patching, on physical and virtual servers
• Assist with database system backups.
• Perform GIS mapping data as needed
• Understand system dependencies and related connections.
• Assist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.
• Assist with upgrade planning and installations.
• Troubleshoot any issues with any of the third-party interfaces
• Assist with technical system requirements analysis
• Work with Customer staff to identify and resolve reported system incidents/problems.
• Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
3. Deliverables
The CAD Administrator is expected to maintain the following:
  • A fully operational and optimized CAD system for emergency dispatch.
  • Regular reports on system performance, user support issues, and implemented improvements.
  • Up-to-date documentation on CAD standards, configurations, and best practices.
  • Training materials and sessions for emergency dispatch users.
  • Implementation of security protocols for CAD data integrity and access control.

5. Required Skills & Qualifications
The CAD Administrator should have the following qualifications:
  • Bachelor's degree in Computer Science, Emergency Management, or related field.
  • Minimum of 3-5 years of experience in CAD administration for emergency services.
  • Proficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.
  • Experience with GIS mapping, radio communication systems, and airport security integrations.
  • Knowledge of provisioning and report creation
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and training abilities.
  • Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.

Interfaces Knowledge (Preferred):
• Viper E911 system
• Fire records management system
• Fire station alerting system
• Call recording system
• Emergency Medical Dispatch
• Police Records Management System
6. Reporting & Communication
The CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
Other
Provide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.
In tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.

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