Comptia Network Jobs in Riverside, CA (NOW HIRING)

POSITION DESCRIPTION

Network Hardware Support Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Network hardware Support Technician is responsible for providing onsite implementation, installation, and support of network infrastructure and hardware equipment at the customer location. This role focuses on deploying and maintaining UPS systems, network switches, surveillance cameras, structured cabling, and related infrastructure components.

The ideal candidate will possess strong hardware troubleshooting skills combined with foundational networking knowledge and the ability to work independently in a customer-facing environment. The engineer will collaborate with project teams, network engineers, and customer stakeholders to ensure successful deployment and operational readiness of IT infrastructure.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Hardware Installation & Deployment

· Install, configure, and deploy UPS (Uninterruptible Power Supply) systems.

· Perform installation and implementation of network switches and associated hardware.

· Install and support surveillance cameras and related monitoring equipment.

· Perform rack-and-stack activities for network and infrastructure equipment.

· Execute structured cabling, cable management, and equipment labeling activities.

· Verify hardware functionality and connectivity after installation.

· Assist with relocation, replacement, and upgrades of infrastructure equipment.

Network Support Activities

· Support basic network configuration and connectivity verification.

· Troubleshoot network connectivity issues involving switches, cabling, and endpoints.

· Assist remote engineering teams with onsite implementation activities.

· Support VLAN validation, port testing, and basic switch troubleshooting.

· Coordinate with network teams during infrastructure deployment projects.

· Ensure network hardware is installed according to customer standards and best practices.

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Infrastructure Support

· Perform preventive maintenance on UPS systems and network hardware.

· Conduct routine equipment inspections and health checks.

· Assist with hardware replacement and warranty-related activities.

· Monitor infrastructure equipment and escalate issues when necessary.

· Maintain inventory records of deployed equipment and components.

Documentation & Reporting

· Maintain accurate installation and support documentation.

· Record project progress and provide status updates to stakeholders.

· Document configurations, serial numbers, asset information, and network diagrams.

· Ensure compliance with customer documentation standards and procedures.

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MINIMUM QUALIFICATIONS

Education

· Associate's or Bachelor's degree in Information Technology, Computer Science, Electronics, Networking, or a related field; OR

· Equivalent combination of education, technical training, and relevant work experience

Experience

· 2+ years of experience supporting IT hardware and network infrastructure.

· Experience installing and troubleshooting switches, UPS systems, and network equipment.

· Experience performing onsite field support or infrastructure deployment activities.

· Experience working in customer-facing technical support environments.

Certifications (Preferred)

· CompTIA A+

· CompTIA Network+

· Cisco Certified Network Associate (CCNA)

KNOWLEDGE, SKILLS, AND ABILITIES

Technical & Analytical Skills

Technical Skills

· Knowledge of network infrastructure and hardware installation.

· Understanding of TCP/IP networking fundamentals.

· Experience supporting network switches and structured cabling environments.

· Familiarity with surveillance camera systems and physical security devices.

· Knowledge of UPS systems and power management equipment.

· Ability to perform hardware diagnostics and troubleshooting.

· Understanding of VLANs, network ports, and connectivity concepts.

Professional Skills

· Strong troubleshooting and analytical abilities.

· Excellent customer service and communication skills.

· Ability to work independently with minimal supervision.

· Strong organizational and documentation skills.

· Ability to manage multiple tasks and priorities simultaneously.

· Ability to collaborate effectively with remote engineering teams.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

· Ability to lift and move IT equipment up to 50 pounds.

· Frequent standing, walking, bending, and climbing during installation activities.

· Ability to work in data closets, server rooms, and office environments.

· Ability to use hand tools and installation equipment safely.

· Work performed primarily at the customer site in Irvine, CA.

· Occasional after-hours or weekend support may be required based on project schedules.

PREFERRED CANDIDATE PROFILE

· Hands-on Hardware Engineer with networking knowledge.

· Experience supporting enterprise network deployments.

· Familiarity with Cisco, Aruba, Juniper, or similar networking equipment.

· Experience working in field services, smart hands, or infrastructure support roles.

· Comfortable working directly from a customer location and interacting with business stakeholders.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.

Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.

DISCLAIMER

This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.