To thrive as an EAP Counselor at ComPsych, you need a master's degree in counseling, social work, or a related field, along with relevant state licensure (such as LPC, LCSW, or LMFT). Familiarity with case management systems, telehealth platforms, and confidentiality regulations like HIPAA is typically required. Strong active listening, empathy, and problem-solving skills help build trust and effectively support clients facing personal or work-related challenges. These abilities are crucial for providing high-quality assistance, maintaining compliance, and ensuring positive outcomes for employees and organizations.