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Compliance Assistant Jobs in Puerto Rico (NOW HIRING)

Toyota

Senior Assistant, Collections

San Juan, PR · On-site

Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer ... Demonstrate strong knowledge of and compliance to FDCPA. * Dispose and note down accounts to ...

Lids

Assistant Store Manager FT

San Juan, PR · On-site

Encourage store associates' direct compliance of established company policies, procedures and ... FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee ...

PacSun

Full Time Assistant

Mayaguez, PR · On-site

The Assistant Store Manager must also inspire and motivate others by exhibiting core value ... Handles customer situations in compliance with policy and procedures, attempts to "solve for yes ...

Aireko

Assistant Project Manager (M/F)

Barceloneta, PR · On-site

Join our team as an Assistant Project Manager (APM) and work alongside experienced Project Managers ... Conduct site safety meetings and ensure compliance with safety regulations. * Coordinate with ...

Pacs

$15.25 - $19.25/hr

Service heating and cooling units/systems, as specified by the manufacturer, and in compliance with ... May be necessary to assist in the evacuation of residents during emergency situations. Work ...

Saks OFF 5TH

Assistant Store Director

Las Piedras, PR

The Assistant Store Director is responsible for driving sales and profit in their identified area ... Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and ...

PacSun

Part Time Assistant

Caguas, PR · On-site

The Assistant Store Manager must also inspire and motivate others by exhibiting core value ... compliance with policy and procedures, attempts to "solve for yes" and escalates issues as ...

Dollartree

assistant manager I

Carolina, PR · On-site

As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a ... Process all corporate directives such as Pull and Hold/Destroy, Task Compliance, Key Survey ...

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Compliance Assistant information

What is a compliance assistant?

A compliance assistant performs a supporting role in identifying processes and programs in a business that require changes in order to maintain compliance with laws and industry regulations. In this role, your job duties include designing improvements for process compliance, identifying processes that are out of compliance, and implementing changes that will resolve any issues. The qualifications needed for a career as a compliance assistant include a bachelor’s degree in a field relevant to your industry. You also need strong organizational skills and a firm understanding of the regulatory requirements of your industry. While you can find these positions in many industries, you are most likely to work in a financial institution like a credit union.

What are the key skills and qualifications needed to thrive as a compliance assistant, and why are they important?

To thrive as a Compliance Assistant, you need a solid understanding of regulatory standards, attention to detail, and a relevant degree in law, business, or a related field. Familiarity with compliance management systems, Microsoft Office Suite, and sometimes certifications such as Certified Compliance & Ethics Professional (CCEP) are typically required. Strong organizational skills, integrity, and effective communication help you excel in supporting compliance processes and collaborating across teams. These capabilities ensure that organizations adhere to legal requirements, minimize risk, and maintain ethical standards.

What are some common challenges compliance assistants face when ensuring adherence to regulations, and how can they effectively address them?

Compliance Assistants often face the challenge of keeping up with frequently changing regulations and ensuring that all documentation is accurate and up-to-date. They may also encounter difficulties in communicating complex regulatory requirements to team members from non-compliance backgrounds. To address these challenges, successful Compliance Assistants develop strong organizational skills, maintain updated checklists, and build effective communication channels with colleagues. Regular training and proactive collaboration with compliance officers and other departments can also help them stay current and effectively support organizational compliance efforts.

What is the difference between Compliance Assistant vs Compliance Coordinator?

AspectCompliance AssistantCompliance Coordinator
CertificationsOften requires basic certifications like Compliance Certification or related coursesTypically requires similar or advanced certifications, sometimes with additional experience
Work EnvironmentAdministrative settings, supporting compliance teams in officesMore involved in coordinating compliance activities, often liaising with departments
Employer & Industry UsageUsed across industries like finance, healthcare, and manufacturingCommon in larger organizations with complex compliance needs

Compliance Assistants support compliance teams by handling administrative tasks and documentation, while Compliance Coordinators take a more active role in organizing and overseeing compliance processes. Both roles require similar certifications and are found in various industries, but Coordinators typically have more responsibility in managing compliance activities.

More about Compliance Assistant jobs

What are the most commonly searched types of Compliance jobs in Puerto Rico?

The most popular types of Compliance jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Compliance Assistant jobs?

Cities in Puerto Rico with the most Compliance Assistant job openings:

Compliance Assistant jobs near you

Senior Assistant, Collections

Toyota Motor Sales, U.S.A., Inc.

San Juan, PR • On-site

Full-time

Re-posted 29 days ago

Key responsibilities

  • Oversee accounts to identify overdue payments, report collections activity, address client queries, and develop repayment plans.

  • Handle non-routine situations, inbound and outbound calls for collections accounts, and complete necessary account maintenance.

  • Evaluate and mitigate loss exposure, ensure compliance, and provide customer-oriented service and problem resolution.

Toyota rating

7.1

Company rating: 7.1 out of 10

Based on 878 frontline employees who took The Breakroom Quiz

30th of 45 rated automakers

Job description

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
Job Summary
The purpose of this role is to serve as the liaison between TCPR and customers. They oversee accounts to identify overdue payments, report collections activity, address client queries, and develop repayment plans. They are responsible for handling non-routine situations received through the system of records, inbound and outbound calls for collections accounts, complete necessary account maintenance, work accounts efficiently to maintain consistent follow-up, ensuring compliance and to handle all general questions regarding escalated issues.
Senior Assistants in Collections will also evaluate and mitigate loss exposure, provide customer-oriented service and problem resolution in accordance with established guidelines and call models.
Primary Job Accountabilities
Possible skip accounts:
  • Conduct the corresponding traces ensuring all possible leads have been reviewed prior to charging off the account.
  • Prepare skip tracing worksheets on all accounts that will be charged off prior to the 120 days.
  • Request supervisor approval prior to processing missing lien on units.
  • Submit through AutoReg any missing lien, ensuring the process is completed. Document results in the system.
  • Request and document in collection and lien log all the requested releases for accounts with payments, repossessed and bankruptcy accounts.
  • Prepare and send letters with requests to cancel products for all Skips and follow up until checks are received.
  • Ensure supervisor and manager approval are in place if an account will be charged off with more than 120 days.
  • Ensure every step is being taken to meet all delinquency, charge-off and repo goals.
  • Document accounts to ensure every step follows company policies.
  • Prepare 4019 forms with all required information prior to the charge off being completed.

Agency Referral process
  • Ensure the cure letter bot is processing every Tuesday and Thursday.
  • Print cure letters and prepare them to be sent.
  • Disclose accounts in the "Accounts to be Referred" log for the filing process.
  • Scan the Cease-and-Desist 1802, Skip List 1009, Hold Tittle List 1085, High Risk 1055, Stopper 1999, Mobile 1905, Limited Communications 1819 collection list daily to ensure compliance and to work the referral process on a timely manner.
  • Ensure bankruptcy accounts are handled according to federal laws, regulations, and policies.
  • Obtain approval on referrals prior to agency assignment.
  • Weekly refer accounts from list 1825 to the repossession system for collection and or repo.
  • Document the referral completion for each account with code ASSG/Pin accounts to referrals list 1071.
  • Follow up on agency performance. Update and document results in the Repossession System, Loan Servicing System, Host System, and Agency Referral log.
  • Daily update the Repo, Agency, Skips and Lien log, reporting accurate Repo, charge off and current account details.
  • Weekly ensure cases referred to agencies have the proper follow-up and documentation in the repossession system and collections.
  • Follow skip tracing steps while working accounts assigned to agencies.
  • Follow up with the agency for fast resolution of any incorrect repo documents and ensure they urgently arrive corrected.

Collecting delinquencies
  • Negotiate payment arrangements to bring accounts out of collections status.
  • Manage and resolve delinquency on accounts greater than 60 days past due
  • Make outbound calls to customers that are delinquent on accounts.
  • Determine the appropriate course of action for delinquent accounts.
  • Demonstrate strong knowledge of and compliance to FDCPA.
  • Dispose and note down accounts to reflect collection activities.
  • Review customer history and, where appropriate and in accordance with established policies and procedures, waive late charges, grant and process retail extensions, and provide reasonable goodwill adjustments and/or refunds within established guidelines.
  • Fulfill commitments made to customers and follow-up to ensure beneficial outcomes.
  • Research customer requests using internal manuals, policies and guidelines, systems and best practices by using Kaizen methodology.

Other responsibilities:
  • Identify and report compliance risks, gaps in current policies, procedures, regulations and/or any other more complex non- routine issue.
  • Maintain sense of urgency when dealing with escalated issues while providing high level of customer satisfaction.
  • Analyze account characteristics and work with customers and/or vendors to resolve issues.
  • Participate in process and procedural discussions across multiple functional areas to maintain understanding of current processes.
  • Perform other miscellaneous activities/duties as assigned.
  • Perform special projects to improve efficiency and performance.
  • Facilitate a work environment that encourages knowledge, respect, and development of skills.
  • Participate in the development of Kaizen projects that benefit the Collections department.
  • Knowledgeable on state and federal compliance policies, procedures, and regulations
  • Satisfactorily complete all mandatory training required.

Education
Required
  • High School Education or Equivalent

Preferred
  • Four-Year College Degree (BA or BS)

Experience - Subject Matter Expertise
Required
  • 2-5 years of relevant / progressive work experience (in similar field and/or industry)
  • Intermediate knowledge of MS Office, including Outlook and Excel. Able to manage data and information, create visual representation of data, pivot tables, filter information, SUMIF, COUNTIF, VLOOKUP, etc.
  • Time management
  • Strong verbal and written Spanish and English skills
  • Work collaboratively with other team members
  • Customer oriented, warmth and empathy
  • Problem-solving

Additional Comments, Including Unique Circumstances
Work schedule
  • Monday-Friday from 8:00 am to 5:00 pm. However, in some instances, working overtime and during holidays could be required.

Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.

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