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Complex Operations Manager Jobs in Nevada (NOW HIRING)

Hamilton Company

HR Operations Manager

Reno, NV

$120K - $150K/yr

On-site, Reno, NV Schedule: 7am - 3:30pm, M-F The HR Operations Manager is responsible for the ... Demonstrated experience managing complex LOA and ADA cases. * Exceptional attention to detail with ...

Hamilton Company

HR Operations Manager

Reno, NV

On-site, Reno, NV Schedule: 7am - 3:30pm, M-F The HR Operations Manager is responsible for the ... Demonstrated experience managing complex LOA and ADA cases. * Exceptional attention to detail with ...

Hamilton Company

HR Operations Manager

Reno, NV · On-site

$120K - $150K/yr

On-site, Reno, NV Schedule: 7am - 3:30pm, M-F The HR Operations Manager is responsible for the ... Demonstrated experience managing complex LOA and ADA cases. * Exceptional attention to detail with ...

Tuff Shed

Operations Manager - Las Vegas

Las Vegas, NV · On-site

$78K - $81K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... Ability to solve complex business problems using sound logic and good judgment * Ability to read ...

Freeman

Labor Services Operations Manager

Las Vegas, NV · On-site

Summary It is the responsibility of the Manager Labor Control to manage the scheduling and Team ... Proven ability to analyze complex data and translate insights into effective problem resolution ...

Home Depot

Operations Experience Manager

Elko, NV · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex ...

Home Depot

Operations Experience Manager

Reno, NV · On-site

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex ...

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Complex Operations Manager information

What are the key skills and qualifications needed to thrive as a Complex Operations Manager, and why are they important?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a Complex Operations Manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in a manufacturing or service environment. Understanding and balancing these P's is essential for effective operations leadership and continuous improvement.

How much should an operations manager get paid?

The average salary for a Complex Operations Manager varies based on industry, experience, and location, but typically ranges from $70,000 to $120,000 annually. Senior roles with extensive experience or in high-cost areas can earn over $150,000. Compensation often includes benefits such as bonuses, health insurance, and professional development opportunities.

What jobs pay $500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, successful entrepreneurs, and top-tier surgeons can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. For a Complex Operations Manager, reaching this salary typically requires extensive experience, leadership in large organizations, and advanced skills in operations management and strategic planning.

What other jobs can an operations manager do?

An operations manager can transition into roles such as project manager, supply chain manager, or business analyst, leveraging skills in process improvement, leadership, and strategic planning. They may also move into executive positions like director of operations or COO, often requiring experience in managing teams and optimizing organizational efficiency.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What does a Complex Operations Manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.
What are popular job titles related to Complex Operations Manager jobs in Nevada? For Complex Operations Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Complex Operations Manager jobs in Nevada look for? The top searched job categories for Complex Operations Manager jobs in Nevada are:
Complex Operations Manager jobs near you
Fraud Operations Manager - Fraud Operations

Fraud Operations Manager - Fraud Operations

Credit One Bank

Las Vegas, NV

Full-time

Posted 7 days ago

Job description

Position Summary
Credit One Bank is seeking a Fraud Analytics Manager to lead vendor strategy, drive operational performance, and advance an AI-enabled fraud operations model. This leader will be accountable for delivering measurable improvements in customer experience, productivity, and risk outcomes through data-driven decisioning, AI/ GenAI adoption, and global vendor optimization.
 
The ideal candidate brings deep expertise in fraud and disputes management, a strong vendor management experience, and a proven ability to translate AI capabilities into operational impact. This role requires a balance of people leadership, analytical rigor, and transformation execution within a dynamic, regulated environment.
 
Key Responsibilities
  • Lead & Develop Talent
    • Build and coach high-performing fraud and disputes teams, aligning capability development with an AI-augmented workforce model.
    • Focus talent on high-value activities requiring judgment, investigative strategy, and complex decision-making, while leveraging automation for routine tasks.
  • Drive AI & Process Transformation
    • Identify and implement opportunities to deploy GenAI, AI, and machine learning to improve fraud detection, fraud and dispute case handling, and customer interactions.
    • Partner with analytics and technology teams to operationalize AI use cases into scalable workflows.
  • Fraud & Disputes Management
    • Lead day-to-day fraud and dispute intake, investigation, and resolution across all channels
    • Ensure adherence to SLAs, productivity targets, and quality standards
    • Manage capacity, forecasting, and staffing to meet fluctuating volumes
    • Oversee escalations and complex/high-risk fraud and dispute cases
  • Regulatory & Compliance Oversight
    • Ensure compliance with Reg E, Reg Z, network rules (Visa / MasterCard / American Express), and internal policies
    • Maintain audit readiness (internal, external, regulatory reviews)
    • Partner with Compliance, Legal, and Risk on control design and remediation
    • Drive documentation standards for investigations and decisioning
  • Vendor & Global Operations Leadership
    • Manage and optimize on and offshore vendor partnerships, ensuring alignment to performance, quality, and customer experience standards.
    • Leverage data and technology to drive consistent performance across globally distributed teams.
  • Performance & Operational Excellence
    • Own and deliver against key performance indicators (KPIs), ensuring consistent achievement of productivity, quality, and customer experience targets.
    • Utilize advanced reporting (e.g., Tableau, Snowflake) to monitor performance, identify trends, and drive continuous improvement.
  • Risk, Compliance & Quality
    • Ensure all operations meet regulatory, audit, and quality assurance standards.
    • Establish and maintain robust, audit-ready documentation aligned with industry best practices.
  • Cross-Functional Collaboration
    • Partner across Fraud Risk, Product, Technology, and Customer Experience teams to enhance processes and drive end-to-end outcomes.
    • Lead and influence change management initiatives supporting fraud and AI transformation programs.
  • Operational Governance
    • Oversee multiple lines of business and ensure standardized, scalable processes.
    • Develop and maintain agent- and site-level performance reporting frameworks to support decision-making.
  • Additional Responsibilities
    • Travel (domestic and international) to support vendor oversight and operational alignment.
    • Perform other duties as required.
Qualifications & Skills
  • Experience
    • 5+ years of experience in fraud and disputes and/or customer operations (end-to-end).  College degree preferred.
    • Hands-on experience deploying or working with AI/GenAI tools, automation, or data-driven workflows in an operational setting.
    • Proven track record managing global/vendor-based contact center operations.
    • Strong knowledge of Reg E, Reg Z and card network dispute rules (Visa, M/C, & American Express).
    • Proven ability to manage high-volume, deadline-driven operations.
    • Experience with audit/compliance environments
  • AI & Data Capabilities
    • Demonstrated ability to identify, prioritize, and implement AI-driven opportunities within operational environments.
    • Strong proficiency in data analysis, performance reporting, and insights generation (Tableau, Snowflake, or similar platforms)
  • Leadership & Execution
    • 3+ years proven success leading and developing teams within large, complex organizations.
    • Strong project and change management capabilities, with experience delivering transformation initiatives.
    • Ability to operate effectively in a fast-paced, evolving, and technology-driven environment.
  • Core Competencies
    • Execute Excellence: Drives disciplined, high-quality operational delivery
    • Risk & Control Mindset: Prioritizes compliance and customer fairness
    • Strategic Thinking: Connects operational insights to broader business goals
    • People Leadership: Builds strong, accountable, and engaged teams
    • Continuous Improvement: Challenges status quo and drives transformation
    • Exceptional communication and stakeholder management skills.
    • Strong business judgment and decision-making under uncertainty.
    • Deep commitment to customer experience and continuous improvement.
    • High level of adaptability, agility, and ownership.
Preferred
  • Fraud & Disputes Management
  • Experience implementing GenAI-assisted investigation tools, case summarization, or agent copilots.
  • Exposure to AI governance, model risk, or regulated AI deployment frameworks.
  • Demonstrated ability to bridge business and technical teams to deliver operational AI solutions.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

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