Complex Manager Jobs (NOW HIRING)

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

The position is responsible for planning and executing event and security plans that support a safe and secure environment for events hosted at Hersheypark, Hersheypark Stadium, Hersheypark Arena, Hershey Theatre, and GIANT Center. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Work closely with Safety & Security Operations Team in executing event security, traffic, and parking lot operation plans for events occurring within the Entertainment Complex.

• Oversee daily security operations associated with supporting Division and Department operations by executing security plans and procedures based on event security vulnerability assessments and institutional knowledge.

• Provide on-site security management support for events occurring at Entertainment Complex venues, and Hersheypark, in a management and advisory capacity and while acting as the assigned Security Department Duty Representative.

• Maintain all equipment, supplies, and security technology applications necessary to accomplish strategic and operational objectives.

• Provide leadership and represent the Safety and Security favorably to both internal and external partners by being an active participant in representing the Entertainment Complex Safety and Security Department at meetings and trade/industry conferences.

• Contribute data to support the Senior Complex Manager of Safety and Security Operations, the Assistant Complex Director, and the Complex Director in creating operating, revenue, and capital budgets.

• Manage department support operations and develop, coach, and conduct performance reviews for the direct reports serving as Security Group Leaders. Serve as an Event Manager on Duty as assigned.

• Provide timely responses to all forms of patron correspondences and bring about win-win solutions in resolving guest-related issues.

• Manage enterprise-wide incident response and assist all HE&R properties with workplace and incident investigations.

• Perform other duties as assigned.

Qualifications:

• Must be at least 18 years or older

• Minimum of 3 years of related experience in the law enforcement, safety, and security field.

• Minimum of 3 years of supervisory experience.

• Must have a valid Driver’s License

• Associate’s degree - Security & Loss Prevention. 2 Years of relevant work experience can be substituted for education

• Industry Experience - Security / Law Enforcement

• Post-Employment - Obtain the Certified Protection Officer designation, Completion of ICS 300 Course, Complete First Aid / CPR / AED training, Complete PA Special Fire Police course, Complete OCAT / PATH courses, Complete RAMP Certification.

• In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment.

Knowledge, Skills, and Abilities:

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Climbing Stairs Frequent (34-66%) (ft maximum height)

• Lifting Occasional (<33%) (50 lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• The position is subject to both environmental conditions. Activities occur inside and outside.

• The position is subject to outside environmental conditions. No effective protection from the weather.

• The work schedule for this position is flexible and will vary based on the operational schedule of the Hershey Entertainment Complex. Days, evenings, weekends, and holidays will be required as part of the regular work schedule.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.