Newark, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Quick apply
Newark, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Dover, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Quick apply
Dover, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Odessa, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Quick apply
Odessa, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Greenville, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Quick apply
Greenville, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Bear, DE · On-site
Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.
Quick apply
Bear, DE · On-site
Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.
Newark, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Quick apply
Newark, DE · On-site
$56K - $58K/yr
Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary
Bear, DE · On-site
$45K/yr
Resolves any customer complaints or service issues not resolved by the supervisors. * Responds to ... Conducts and/or delegates to subordinate managers the conducting of staff meeting, and safety ...
Bear, DE · On-site
$45K/yr
Resolves any customer complaints or service issues not resolved by the supervisors. * Responds to ... Conducts and/or delegates to subordinate managers the conducting of staff meeting, and safety ...
Wilmington, DE · On-site
$18.50 - $22.25/hr
The Assistant Property Manager assists and supports the planning, implementing, and managing the ... Promotes resident satisfaction and retention by responding to questions, complaints, and requests ...
Wilmington, DE · On-site
$18.50 - $22.25/hr
The Assistant Property Manager assists and supports the planning, implementing, and managing the ... Promotes resident satisfaction and retention by responding to questions, complaints, and requests ...
Bear, DE · On-site
$35K/yr
Handle customer queries and complaints with professionalism and tact. *Ensure compliance with health and safety regulations. *Assist with inventory management, ordering supplies, and budgeting.
Quick apply
Bear, DE · On-site
$35K/yr
Handle customer queries and complaints with professionalism and tact. *Ensure compliance with health and safety regulations. *Assist with inventory management, ordering supplies, and budgeting.
New Castle, DE · On-site
$14.50 - $18.25/hr
The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Identifying and responding to complaints and policy and procedures violations * Helping ensure the ...
New Castle, DE · On-site
$14.50 - $18.25/hr
The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Identifying and responding to complaints and policy and procedures violations * Helping ensure the ...
Dover, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Dover, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Lewes, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Lewes, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Seaford, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Seaford, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Dewey Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Dewey Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Millsboro, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Millsboro, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Newark, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Newark, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Rehoboth Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Rehoboth Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Bethany Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Bethany Beach, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Wilmington, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Wilmington, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Middletown, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
Middletown, DE · On-site
Communicate all employee issues/complaints to management team. * Strong understanding of cost and labor systems to ensure restaurant profitability. * Ongoing employee development. * Practice safe ...
$23.03 - $25.29
23% of jobs
$25.29 - $27.54
0% of jobs
$28.53 is the 25th percentile. Wages below this are outliers.
$27.54 - $29.80
4% of jobs
The median wage is $31.60 / hr.
$29.80 - $32.06
28% of jobs
$32.06 - $34.32
5% of jobs
$35.47 is the 75th percentile. Wages above this are outliers.
$34.32 - $36.57
27% of jobs
$36.57 - $38.83
2% of jobs
$38.83 - $41.09
0% of jobs
$41.09 - $43.35
0% of jobs
$43.35 - $45.60
0% of jobs
$45.60 - $47.86
9% of jobs
$23
$34
$47
A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.
A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.
As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.
The most popular types of Complaints jobs in Delaware are:
For Complaints Manager jobs in Delaware, the most frequently searched job titles are:
The top searched job categories for Complaints Manager jobs in Delaware are:
Cities in Delaware with the most Complaints Manager job openings:
$56K - $58K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 29 days ago
