ZipRecruiter

Log In

1

Complaints Manager Jobs in Delaware (NOW HIRING)

Breakthru

Field Sales Manager

Middletown, DE · On-site

... customer complaints. * Manages supplier surveys by planning routes, pre-surveying accounts, conducting survey with supplier, recapping the survey and scheduling sales representatives as needed.

IHOP

Restaurant Manager

Newark, DE · On-site

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Newark, DE · On-site

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Dover, DE · On-site

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Bear, DE

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Rehoboth Beach, DE · On-site

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Wilmington, DE · On-site

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Bear, DE

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Rehoboth Beach, DE · On-site

$45K/yr

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

IHOP

Restaurant Manager

Dover, DE · On-site

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly ... Handling guest complaints in a professional and timely manner, making sure that the frequency of ...

Southwest Delaware LLC

General Manager

Wilmington, DE · On-site

Resolve customer complaints about food quality or service.? Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.

Southwest Delaware LLC

General Manager

Bear, DE · On-site

Resolve customer complaints about food quality or service.? Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.

Capriottis Bear Delaware

GENERAL MANAGER

Bear, DE · On-site

$45K/yr

May be required to cover the shifts of other managers and employees and respond to emergency calls ... Resolves any customer complaints or service issues not resolved by the supervisors. * Responds to ...

Southwest Delaware LLC

Shift Manager

Rehoboth, DE · On-site

$14.50 - $18.50/hr

Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... Hands-on management style is essential. * Must enjoy building relationships and developing people.

Southwest Delaware LLC

Shift Manager

Wilmington, DE · On-site

$14.50 - $18.50/hr

Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.

Southwest Delaware LLC

Shift Manager

Bear, DE · On-site

$14.50 - $18.25/hr

Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.

Stanley's Tavern

Restaurant Manager

Wilmington, DE · On-site

$56K - $58K/yr

Respond efficiently to customer questions and complaints * Organize and supervise shifts * Manage and lead staff * Develop and train staff * Hire new employees * Terminate employees when necessary

Southwest Delaware LLC

Assistant Manager

Rehoboth, DE · On-site

Resolve customer complaints about food quality or service. Requirements: * Excellent communicator ... A hands-on management style is essential. * Must enjoy building relationships and developing people.

next page

Showing results 1-20

All JobsComplaints JobsComplaints Manager JobsComplaints Manager Jobs in Delaware

Complaints Manager information

See Delaware salary details

$23

$34

$47

How much do complaints manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for complaints manager in Delaware is $34.04, according to ZipRecruiter salary data. Most workers in this role earn between $30.03 and $35.44 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

What are the most commonly searched types of Complaints jobs in Delaware?

The most popular types of Complaints jobs in Delaware are:

What are popular job titles related to Complaints Manager jobs in Delaware?

For Complaints Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Complaints Manager jobs in Delaware look for?

The top searched job categories for Complaints Manager jobs in Delaware are:

What cities in Delaware are hiring for Complaints Manager jobs?

Cities in Delaware with the most Complaints Manager job openings:

Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in Delaware as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,795 per year, or $34 per hour.

Field Sales Manager

Breakthru Beverage Group

Middletown, DE • On-site

Full-time

Posted 11 days ago

Breakthru Beverage rating

7.3

Company rating: 7.3 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

217th of 429 rated retail wholesalers

Job description

Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access.
Time Type:
Full time
Remote Type:
Job Family Group:
Sales
Job Description Summary:
A Field Sales manager achieves sales volume and distribution objectives of the company and supplier by managing and coaching a team of sales representatives to make their standards of performance goals through proper planning, organization, training, and execution.
** Interested Candidates MUST be willing to travel to the Middletown, DE office at a minimum twice per week**
**Interested Candidates MUST be willing to travel the entire state of Delaware**
Job Description:
Job Responsibilities:
Manages and coaches a team of sales representatives.
  • Conducts effective one-on-one sales meeting with sales representatives by communicating sales objectives and programs, identifying opportunities, reviewing performance against goals, and guiding team members on how to close gaps.
  • Develops and reviews performance enhancement plans for each sales representative by maintaining training files, conducting evaluations, monitoring 90-day evaluations on new hires, performing coaching calls, filling out MBOs and following up on progress as needed.
  • Addresses any skill deficiencies of sales representatives by developing customized coaching plans, tracking progress, and recording improvement against them.
  • Pre-plans prior to the beginning of each sales period by holding a one-on-one meeting with each representative, strategizing on how best to achieve goals and objectives, and when applicable, helping representatives define target accounts.
  • Participates in the associate interview and selection proves by working with human resources to source candidates, schedule interviews, conduct interviews, and manage the on-boarding process.

Demonstrates strong customer orientation by maintaining relationships with key accounts, identifying account opportunities, performing customer business reviews, developing opening orders with new accounts, selling-in resents of stores, managing open territories and resolving customer complaints.
  • Manages supplier surveys by planning routes, pre-surveying accounts, conducting survey with supplier, recapping the survey and scheduling sales representatives as needed.
  • Coordinates supplier ride-withs by collaborating with Business Managers in the scheduling of sales representatives.
  • Resolves customer issues by following appropriate administrative processes and company policies and escalating issues to management as appropriate.

Other duties, as assigned by the jobholder's supervisor, may also be required.
Minimum Qualifications:
  • Bachelor's degree in related field and/or equivalent training and work experience
  • Minimum of 5 years of related experience in sales
  • Proficient PC skills using MS Office and other various computer programs including presentation software
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Analytic and Reporting skills
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced, high-volume, team environment
  • Have a valid driver's license

Preferred Qualifications:
  • Ability to hold a Solicitor's Permit
  • Understanding of Wine and Spirits

Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:
  • May help coordinate the work of junior members of the team.
  • Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

What Breakthru Beverage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply