Complaint Handling Specialist
Madison, WI · On-site
Support CAPA initiation and documentation related to complaint trends and investigation outcomes. * Assist with root cause analysis and corrective/preventive action documentation. * Support ...
Complaint Handling Specialist
Madison, WI · On-site
Support CAPA initiation and documentation related to complaint trends and investigation outcomes. * Assist with root cause analysis and corrective/preventive action documentation. * Support ...
Complaint Coordinator
Oklahoma City, OK · On-site
Complaint Coordinator The Complaint Coordinator serves as the primary point of contact for consumer ... Provide excellent customer service and assist with other administrative duties as assigned.
Complaint Coordinator
Oklahoma City, OK · On-site
Complaint Coordinator The Complaint Coordinator serves as the primary point of contact for consumer ... Provide excellent customer service and assist with other administrative duties as assigned.
Complaint Analyst
Columbia, SC · On-site
$37K - $60K/yr
With an unrivaled complaint processing portal, an award-winning communications staff and a unit ... Customer Service Support - Assist with general inquiries from consumers and businesses by phone or ...
Complaint Analyst
Columbia, SC · On-site
$37K - $60K/yr
With an unrivaled complaint processing portal, an award-winning communications staff and a unit ... Customer Service Support - Assist with general inquiries from consumers and businesses by phone or ...
Clinical Complaint Specialist
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Clinical Complaint Specialist
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Clinical Complaint Specialist
Irvine, CA · On-site
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Clinical Complaint Specialist
Irvine, CA · On-site
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Clinical Complaint Specialist
Irvine, CA · On-site
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Clinical Complaint Specialist
Irvine, CA · On-site
$80K - $100K/yr
Support internal audits, regulatory inspections, and quality system assessments related to complaint handling processes. * Assist with the development, maintenance, and continuous improvement of ...
Prepare exam rooms and assist with patient intake, including vital signs, medical history, and chief complaint. * Assist providers with exams, procedures, wound care, and other treatments.
Quick apply
Prepare exam rooms and assist with patient intake, including vital signs, medical history, and chief complaint. * Assist providers with exams, procedures, wound care, and other treatments.
Medical Device Complaint Specialist
Moundsview, MN · On-site
$24 - $27/hr
Collaborate with cross-functional teams and external partners * Assist with process improvements and quality initiatives * Prepare regulatory documentation and reports Core Duties * Complaint ...
Quick apply
Medical Device Complaint Specialist
Moundsview, MN · On-site
$24 - $27/hr
Collaborate with cross-functional teams and external partners * Assist with process improvements and quality initiatives * Prepare regulatory documentation and reports Core Duties * Complaint ...
Complaint Analyst position
Horsham, PA · On-site
Participate within and monthly execution of the PDQ complaint monitoring process to ensure standard process is followed, and data is consistent and of high quality to assist with correct decision ...
Complaint Analyst position
Horsham, PA · On-site
Participate within and monthly execution of the PDQ complaint monitoring process to ensure standard process is followed, and data is consistent and of high quality to assist with correct decision ...
Medical Assistant - Full-Time 32 Hours
Omaha, NE · On-site
$16 - $20.75/hr
Room patients and gather vitals, history, and chief complaint * Assist physicians with in-office procedures using sterile technique * Support injection visits, from intake through provider handoff
Quick apply
Medical Assistant - Full-Time 32 Hours
Omaha, NE · On-site
$16 - $20.75/hr
Room patients and gather vitals, history, and chief complaint * Assist physicians with in-office procedures using sterile technique * Support injection visits, from intake through provider handoff
Analyze root cause when there is a service complaint. * Assist in hands on exterior maintenance operations. * Become proficient in learning market rate pricing for exterior maintenance jobs ...
Quick apply
Analyze root cause when there is a service complaint. * Assist in hands on exterior maintenance operations. * Become proficient in learning market rate pricing for exterior maintenance jobs ...
Analyze root cause when there is a service complaint. Assist in hands on exterior maintenance operations. Become proficient in learning market rate pricing for exterior maintenance jobs, materials ...
Analyze root cause when there is a service complaint. Assist in hands on exterior maintenance operations. Become proficient in learning market rate pricing for exterior maintenance jobs, materials ...
CSD is seeking a professional, detailed and research oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and ...
CSD is seeking a professional, detailed and research oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention. * Assist with other tasks in support of complaint investigations ...
Complaint & Fraud Escalation Specialist
Irvine, CA · On-site
$79K - $93K/yr
Identify complaint trends, recurring root causes, and control gaps; recommend process improvements to reduce future escalations. * Assist in developing escalation workflows, training materials, and ...
Complaint & Fraud Escalation Specialist
Irvine, CA · On-site
$79K - $93K/yr
Identify complaint trends, recurring root causes, and control gaps; recommend process improvements to reduce future escalations. * Assist in developing escalation workflows, training materials, and ...
Complaint & Fraud Escalation Specialist
Teaneck, NJ · On-site
$79K - $93K/yr
Identify complaint trends, recurring root causes, and control gaps; recommend process improvements to reduce future escalations. * Assist in developing escalation workflows, training materials, and ...
Complaint & Fraud Escalation Specialist
Teaneck, NJ · On-site
$79K - $93K/yr
Identify complaint trends, recurring root causes, and control gaps; recommend process improvements to reduce future escalations. * Assist in developing escalation workflows, training materials, and ...
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Complaint Handling Specialist
Madison, WI • On-site
Medasource
• Health Care and Social Assistance • 201 - 500 employees201 - 500 employees
Other
Posted 8 days ago
Job description
Our Client is seeking a Complaint Handling Specialist to join their Quality team in Madison, WI. This individual will be responsible for managing the complaint lifecycle for marketed medical device products, including complaint intake, investigation coordination, regulatory reporting documentation, and closure.
This role will have a strong focus on complaint investigations, MDR/vigilance reporting, CAPA support, audit nonconformities, and regulatory compliance. The ideal candidate will have hands‑on medical device complaint handling experience and be comfortable partnering with cross‑functional teams to ensure complaints are thoroughly investigated and completed within required regulatory timelines.
Key Responsibilities- Own the complaint lifecycle from initial intake through closure.
- Determine whether reported events meet the definition of a complaint, assign complaint numbers, and maintain the Complaint Log.
- Lead complaint investigations with cross-functional support and ensure appropriate product evaluations are completed.
- Coordinate supplier evaluations or device repairs when necessary as part of complaint investigations.
- Perform MDR/vigilance reportability determinations using applicable jurisdictional decision trees, including FDA, EU MDR, and Health Canada requirements.
- Support maintenance of the FDA ESG account and submission of eMDRs, FDA Form 3500A, and supplemental reports within applicable regulatory timelines.
- Document risk assessments and CAPA/SCAR assessments for complaints.
- Communicate with complainants when appropriate and maintain complete documentation of correspondence.
- Support CAPA initiation and documentation related to complaint trends and investigation outcomes.
- Assist with root cause analysis and corrective/preventive action documentation.
- Support investigations and corrective action documentation related to internal and external audit nonconformities.
- Assist with coordination of the Complaint Review Board (CRB) and preparation of complaint metrics for Management Review.
- Bachelor's degree preferred; equivalent professional experience will be considered.
- 2+ years of medical device complaint handling experience.
- Experience managing or supporting complaint investigations within a regulated medical device environment.
- Strong documentation, organization, and attention to detail.
- Ability to manage multiple investigations and regulatory timelines simultaneously.
- Proficiency with Microsoft Office or similar business applications.
- Experience working with electronic Quality Management Systems (eQMS).
- Experience with ComplianceQuest is a plus.
- Familiarity with MDR and vigilance reporting requirements.
- Familiarity with CAPA processes and internal/external audit nonconformity investigations.
- Familiarity with medical and clinical terminology related to interventional oncology.
This is an onsite position in Madison, Wisconsin, working within an office and light manufacturing/laboratory environment. The position may require extended periods of sitting or standing, regular computer use, and occasional lifting of up to 25 lbs.
About Medasource
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
Indianapolis, IN, US
Year founded
2000