Community Relations Manager Jobs in Spokane, WA (NOW HIRING)

The Community Outreach Specialist is responsible for planning, developing, and executing donation education and community outreach initiatives that engage diverse communities across Alaska, Montana, North Idaho and Washington.

Experience that translates well into this role includes community engagement specialists, educators/teachers, communications professionals, and social workers.

ESSENTIAL JOB FUNCTIONS

Public Education Programs and Donor Registry Support

• Subject matter expert on organ, eye, and tissue donation and the transplantation process.
• Plans, builds and executes community outreach and education programs with an emphasis on underrepresented communities in our service area, including members of the Black, Asian, Alaska Native, Native American, and Spanish-speaking communities.
• Develops partnerships in diverse communities to raise donation awareness and improve education about organ and tissue donation and the importance of registration.
• Leads in the development and delivery of informative and engaging presentations for public audiences.
• Executes and maintains donation education created for driver’s education programs designed to improve organ and tissue donation registry rates in local communities.
• Ensures the public has the most up–to–date, accurate, real-time access to information about organ and tissue donation via website and printed collateral.
• Acts as lead for all public inquiry phone calls and emails related to donation questions or registry information.
• In collaboration with LifeCenter IT team, this role supports the management of the donor registry website content and helps to identify any processing or data irregularities for Montana and Washington.
• Designs and delivers employee orientation presentations to ensure consistent and accurate public messaging about organ and tissue donation.
• Develops and provides registry donor search training to all appropriate LCNW staff.
• Serves on the Donate Life America state team for Montana and Washington.
• Serves on the Idaho Coalition as a LifeCenter representative.

Department of Motor Vehicle Relations

• Develops and enriches relationships with key partners at the Department of Licensing (DOL) in Washington and Motor Vehicle Department (MVD) in Montana.
• Develops overall public education and communication strategy, in collaboration with DOL & MVD and others as needed, aimed at providing easy access to donation information via DMV communication channels for the public.
• Leads the design and development of all educational materials for Department of Licensing (DOL) and Motor Vehicle Division (MVD) staff on organ, eye, and tissue donation—including print collateral, videos, training tools, and newsletter content—with an emphasis on the significance of asking the legally binding donor registration question during customer transactions.
• Ensures accurate data collection to inform business strategy for improving donor registry rates in targeted DOL & MVD service areas.

Volunteer Engagement and Events

• Leads logistics and coordination for volunteer involvement in outreach efforts, including community events and hospital presentations.
• Leads the development and implementation of a recruitment and onboarding process for volunteers who wish to share their personal connection to donation or transplantation.
• Recruits, trains, and supports volunteers (donor families, recipients, donation champions, etc.) to share their personal donation or transplantation stories through written and verbal formats, such as featured collateral, media interviews, hospital or community presentations, and videos.
• Manages volunteer records and ensures consistent, timely communication and follow-up to support ongoing engagement.
• Provides ongoing support to community volunteers through accessible web resources, public messaging trainings, and consistent communication.
• Ensures that all print materials and resources are updated and reflect accurate, real-time data and information.
• In collaboration with Communications and External Affairs, attends, and assists with various events, including Donation Celebrations in Alaska, Montana and Washington; Governor’s Gift of Life Award Ceremonies in Alaska, Montana and Washington, and others as needed.
• Works cross-departmentally to continuously identify and develop donation stories to help advance the mission of donation amongst various stakeholders.
• Takes the lead in coordinating, preparing, and supporting volunteer speakers for donation-related speaking requests from internal LifeCenter teams (e.g. Donor Family, Hospital Development) and external partners.

Program Management

• Leads and provides strategic recommendations for the annual budgeting process related to community relations programs.
• Develops and implements an annual project plans for community relations programs, ensuring strategic alignment and driving meaningful progress and growth for LifeCenter.

Supervision

• This position has no supervisory responsibilities.

Other Responsibilities

• Follows other instructions/directions and will perform other related duties as required by the needs of LifeCenter and leadership team.
• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

• Flexibility (i.e., work assignments, planning, and scheduling).
• Fluency in the Spanish language is strongly desired.
• Strong personal and interpersonal skills (i.e., clear speaking, diplomatic, considerate, sensitive, collaborative, and patient) and desire and ability to work with people from diverse cultures and/or backgrounds.
• Excellent written and verbal skills, including the ability to prepare, with minimal supervision, correspondence, manuals, and presentations.
• Strong project management skills.
• Ability to effectively research, brainstorm and create project plans.
• Ability to analyze and develop business intelligence from data.
• Ability to independently meet deadlines.
• Ability to analyze and assess situations and create solutions.
• Knowledge of personal computers with at least intermediate or preferably advanced skills with: Outlook, Word, Excel, PowerPoint, and other comparable software programs.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• A bachelor’s degree in social science, Communications, Public Health, Social Work from a four-year accredited college or university is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• A minimum of five years’ experience in community outreach, education, public health, communications, or social work is preferred.
• Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work- and work-related functions at expected times.
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer. 
• Although this position is remote, you must reside in or relocate to an area within LifeCenter's donation service area (DSA) which includes Washington, Alaska, Northern Idaho, and Montana by date of hire. 

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

PAY RANGE

$31.99 - $46.39 Hourly

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.