Community Relations Coordinator Jobs in Springfield, MA

ESSENTIAL JOB FUNCTIONS

1. Overall Supervision and training of Program Coordinators, Program Managers and residential staff on assigned caseload.

2. Management of employees including hiring, training, discipline and evaluation.

3. Insure that residences are maintained to comply with standards established by local, state, federal and other regulatory bodies and participate in all inspections conducted by such regulatory bodies.

4. Conducts audits case records at least every six months to insure thoroughness, consistency, timeliness and compliance to established agency and DDS/ DCF policies and regulations for all Behavioral Health residential programs. Submits report to Associate Executive Director, Program Director, appropriate Program Coordinator and Program manager. Monitor and insure corrective action plan is implemented for audit results in assigned caseload.

5. Conduct audits 30-60 days prior to licensing of a Behavioral Health residential program.

6. Ensure that each program operates at or under budget.

7. When so instructed, conduct and document manager trainings, manager meetings, weekly case review and ensure residential staff meetings occur on a regular basis.

8. Assist program coordinators in training of managers in their responsibility of providing client specific training, annual routines, and ensuring staff training is up to date and current.

9. Monitor and instruct the coordinators in the use of petty cash and client funds to ensure that accurate records are maintained; monitors expenditures in conjunction with program budgets.

10. Maintain effective relationships with client families, guardians and friends.

11. Maintain and promote good community relations.

12. Assist Program Coordinators with tracking all client incident reports and distribute them to DCF/ DDS as deemed appropriate.

13. Develop/recommend systems as necessary to ensure effective coordination across program sites and among consulting therapists.

14. Maintain and increase professional development and skills by attending training and keeping current by reading applicable professional literature.

15. In emergency situations, assist Program Coordinator by providing program coverage or management.

16. Assist with the development and maintenance of data systems to inform Quality improvement and achieve agency goals.

17. Conduct observations at programs, on cameras and conduct program compliance reviews on an assigned schedule.

18. All other duties as assigned.

SUPERVISORY SKILLS

PERSONAL SKILLS

1. Recognize, identify and quantify real or true problems.

2. Develop and implement action plans to rectify known problems.

3. Effectively evaluate action plan outcomes and make adjustments to such plans as needed.

4. Understand, utilize and maintain Agency systems and operations.

5. Generate and develop new ideas to improve existing systems and operations.

6. Seek suggestions and new ideas from individuals and teams, and be able to provide feedback and/or develop such ideas when presented.

7. Present new ideas, programs and systems in a positive manner and build commitment towards successful implementation.

8. Acknowledge, listen and respond to individual concerns.

9. Establish trust and build rapport by communicating in a non-threatening manner.

10. Orally communicate to all levels of staff or groups in a clear, confident, concise and organized manner without being intimidating or superior.

11. Communicate in writing so that the reader(s) clearly understand the communication and the document presents your ideas in a logical manner.

MANAGMENT SKILLS

1. Knowledgeable of Agency Policy and Procedures and all relevant Municipal, State and Federal licensing regulations.

2. Ensures that assigned employees comply with all relevant Agency Policies and Municipal, State and Federal licensing regulations.

3. Appropriately delegates authority and responsibility.

4. Monitors and tracks assignments given to staff for completion, accuracy and timeliness.

5. Develops staffing schedules and assignments and ensures that they meet the needs of the Agency from a regulatory, administrative and budget perspective.

6. Ensures that all staff assigned to the program are trained and competent per Agency Policies and Procedures.

7. Conducts regularly scheduled staff meetings.

8. Establishes expectations for staff in terms of performance that ensures consumers receive the highest quality of services.

9. Provides on-going feedback to employees assigned regarding the quality of their work, compliance with Agency Policies and personal development needs.

10. Establishes an environment within the program where employees assigned are motivated, engaged, and provide on-going communication to the Supervisor regarding ways to improve services provided to clients.

11. Takes total responsibility for the operation of the program or service from an administrative, management and budgetary perspective.

12. Implements Agency Policy on progressive discipline in a fair and consistent basis.

FACILITATION AND TRAINING

1. Develop individual and organizational talents, skills and competencies through coaching, feedback and reinforcement.

2. Empower individuals and teams by developing a sense of job and project ownership through communication of clear expectations, providing adequate resources, delegating responsibility and coaching while allowing the individuals and teams the opportunity to expand their scope of responsibility within clearly defined limits.

3. Provide meeting leadership, management and facilitation.

4. Conduct negotiations by establishing a position of openness and trust, keeping disagreements issue oriented, presenting opposing positions in an organized manner, and working to achieve true collaboration wherever possible.

5. Encourage teamwork and collaboration by responding positively to requests for information, suggestions and assistance, sharing the credit for good ideas and disagreeing tactfully when necessary.

LEADERSHIP AND VISION (MANAGEMENT TEAM)

1. Establish and communicate a clear vision of a desired future.

2. Identify and communicate a clear set of organizational values that will influence day-to-day decisions.

3. Effectively evaluate the plan developed to obtain vision outcomes and make adjustments to such plans as needed.

4. Encourage continued enthusiastic emotional commitment to support the vision and make the world of those individuals who desire the vision a little brighter.

EDUCATION AND/OR EXPERIENCE

1. Degree requirements: Bachelors Degree in Education, Social Work, Psychology or related discipline (other combination of experience and education may be considered).

2. Three years experience working with youth or adults who have behavioral health issues.

3. Experience coordinating or managing group homes is preferred.

JOB REQUIREMENTS

Must possess a valid CT driver's license and a good driving record.

OTHER QUALIFICATIONS

1. Must be able to prioritize using excellent organizational skills; must be detail oriented.

2. Must be able to handle multiple tasks simultaneously.

3. Must possess excellent oral and written communication skills.

4. Must maintain confidentiality at all times.