Community Outreach Manager Jobs in Utah (NOW HIRING)

Announcement
Details
Open Date
06/17/2026
Requisition Number
PRN45364B
Job Title
PS Medical Outreach Case Mgr
Working Title
PS Medical Outreach Case Mgr
Career Progression Track
D
Track Level
FLSA Code
Administrative
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
VP Area
U of U Health - Academics
Department
00235 - Infectious Disease
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
31600 to 58400
Close Date
09/17/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
Provides community based outreach case management in coordination with physician. Provides assessment, intervention and stabilization of the individual's medical and psychosocial care needs.
Responsibilities
Conducts comprehensive assessments of the psychosocial, medical, financial, and supportive service needs of individuals newly diagnosed with HIV and other patients enrolled in HIV medical case management services.
Develops individualized treatment and service plans through collaboration with the patient, medical providers, and community services with the objective of successfully linking patients to HIV medical care, reducing barriers to treatment, increasing health system literacy, and promoting long-term engagement and retention in care.
Provides linkage to care services for individuals newly diagnosed with HIV, including coordination of initial medical appointments, assessment of barriers to care, facilitation of insurance and program enrollment, connection to supportive services, and ongoing follow-up to promote successful engagement and retention in HIV medical care.
Provides information and referrals for community resources to patients including, but not limited to, housing, transportation, financial assistance, food, clothing, legal services, mental health services, substance use treatment, and other supportive resources.
Assesses and discusses funding issues with patients, families, and healthcare providers to enhance cost-effective utilization of services and quality of care, while negotiating with third-party entities to obtain authorization for services and access to benefits.
Assists patients in obtaining and maintaining access to HIV-related services including medical care, medications, insurance coverage, Ryan White services, pharmaceutical assistance programs, and other community resources necessary to support successful treatment outcomes.
Monitors quality of care and provides advocacy to patients to ensure treatment plan goals are appropriate, understood, and implemented. Routinely assesses patient response to services while measuring treatment plan effectiveness and necessity. Identifies patient needs, including those of an ethical and cultural nature, and ensures that they are addressed.
Provides education and support regarding HIV treatment, healthcare navigation, appointment adherence, insurance systems, medication access, and available community resources with the goal of developing the knowledge and skills needed for successful long-term self-management of HIV care.
Provides timely documentation in databases and patients' medical records, including interactions, interventions, and community resource contacts, and communicates encounters to physicians and mid-level providers.
Regularly attends meetings with clinical and community care teams for consultation and coordination of treatment planning needs.
Manages care for a specific caseload of clients.
Problem solving. This position performs patient interactions in a confidential manner and provides community resource referrals on an emergent and ongoing basis. Critical thinking skills are utilized to determine the appropriate level of intervention and develop treatment plans that prioritize patient needs. Crisis intervention skills are utilized to assist individuals coping with traumatic situations and significant life changes, including a new HIV diagnosis.
This position develops knowledge of relevant community resource agencies and services for patient referral needs.
Knowledge of the medical and psychosocial issues affecting individuals living with HIV is required.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to the job.
Minimum Qualifications
Bachelor's degree in human or social services or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.
Fluency in the Spanish language is preferred.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Social work licensure, or Bachelor in Social Work, or Bachelor of Science in Nursing, or Bachelor in Health or Human Services strongly preferred. Experience working with high-acuity, complex patients including people suffering from chronic disease, mental illness, drug addiction and chronic homelessness. Reliable transportation. Fluency in Spanish.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.