Community Outreach Associate Jobs in Rancho Cucamonga, CA

Since 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Mortgage Business Development Officer will be responsible for community outreach and economic development activities and acting as a business development/referral source in moderately complex target market areas.

This role will establish and maintain relationships with community organizations such as activist groups, community agencies, non-profits, and minority groups, while also reaching out to all aspects of community outreach to assess community credit needs and the bank's effectiveness in meeting those needs.

• Develops and maintains a strong referral network of real estate professionals, builders, and other contacts to generate consistent mortgage lending opportunities, supported by active participation in business development and community outreach initiatives.
• Responds to customer inquiries and referrals from personal networks and internal bank channels, ensuring timely follow-up and service.
• Consults with prospective borrowers to assess financial and credit profiles, identify financing needs, recommend appropriate products, and collect required documentation.
• Maintain up-to-date knowledge of public programs and initiatives that support community development and affordable housing efforts
• Demonstrated success in mortgage loan origination, with a strong track record of performance
• Solid understanding of federal and state regulatory requirements governing mortgage lending
• Adhere to the highest standards of professional ethics and ensure full compliance with all applicable regulations, including HMDA and other federal and state requirements
• Comprehensive knowledge of mortgage lending processes, including processing, underwriting, and compliance standards
• Excellent written and verbal communication skills, with the ability to convey complex information clearly
• Strong collaboration and customer service orientation, with a commitment to delivering a positive client experience
• Highly self-motivated, detail-oriented, and well-organized
• Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment
• Ability to communicate effectively across diverse audiences, both internally and externally
• Strong interpersonal skills with a professional, collaborative approach
• Bachelor’s degree preferred
• Active SAFE Act registration and/or Mortgage Loan Originator (MLO) license preferred
• Perform other duties as assigned

• Bachelor’s degree in Business, Finance, or related field preferred (or equivalent experience)
• 3+ years of experience in mortgage lending, sales, or business development
• Proven track record of generating and closing mortgage loan production
• Active NMLS license (or ability to obtain and maintain)
• Strong knowledge of mortgage products, underwriting guidelines, and lending regulations
• Established network of referral partners (realtors, builders, financial professionals)
• Bilingual or multilingual professional working proficiency is a plus

East West Bank is an equal opportunity employer.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.