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Community Engagement Manager Jobs in Springfield, MA

Ben & Jerrys CT/RI/NJ

Shop Manager

South Windsor, CT · On-site

$47K - $52K/yr

Store Manager at Ben & Jerry's Pay: $1,000$1,100 per week Be the reason someone smiles today and ... Drive store performance and local community engagement * Champion an exceptional in-store and cake ...

Jumoke Academy

School Principal

Hartford, CT

Manage the school budget and allocate resources effectively. Maintain a safe and secure learning environment. Family and Community Engagement Foster strong partnerships with families and the ...

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All JobsCommunity Engagement JobsCommunity Engagement Manager JobsCommunity Engagement Manager Jobs in Springfield, MA

Community Engagement Manager information

See Springfield, MA salary details

$24.4K

$70.3K

$126.1K

How much do community engagement manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for community engagement manager in Springfield, MA is $70,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $85,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by community engagement managers, and how can they be addressed?

Community Engagement Managers often encounter challenges such as building trust with diverse community groups, balancing the needs of various stakeholders, and maintaining ongoing engagement in both in-person and digital spaces. To address these, it's important to develop strong communication strategies, actively listen to community feedback, and foster inclusive participation. Regularly evaluating engagement tactics and collaborating closely with internal teams and external partners also helps in adapting to the evolving needs of the community.

What does a community engagement manager do?

A Community Engagement Manager is responsible for building and maintaining relationships between an organization and its community stakeholders. They develop strategies to encourage community involvement, organize events, manage communications, and gather feedback to improve programs or services. Their goal is to foster a sense of belonging and ensure the organization's initiatives are aligned with community needs. This role often involves collaborating with diverse groups and representing the organization at public events.

What is the difference between Community Engagement Manager vs Community Outreach Coordinator?

AspectCommunity Engagement ManagerCommunity Outreach Coordinator
Primary FocusDeveloping long-term relationships and strategic engagement with communitiesOrganizing events and programs to connect with community members
ResponsibilitiesStrategic planning, stakeholder management, policy advocacyEvent planning, volunteer coordination, community education
Required SkillsCommunication, relationship-building, project managementEvent organization, public speaking, outreach skills
Work EnvironmentOffice-based with community site visitsFieldwork, community centers, events

The Community Engagement Manager focuses on building strategic, long-term relationships with communities, often involving policy and partnership development. In contrast, the Community Outreach Coordinator primarily organizes events and programs to engage community members directly. Both roles require strong communication skills, but the Engagement Manager emphasizes strategic planning, while the Outreach Coordinator concentrates on event execution and community interaction.

What are the key skills and qualifications needed to thrive as a community engagement manager, and why are they important?

To thrive as a Community Engagement Manager, you need strong communication, project management, and relationship-building skills, often supported by a bachelor’s degree in communications, public relations, or a related field. Familiarity with CRM platforms, social media management tools, and event planning software is typically required. Outstanding interpersonal skills, cultural sensitivity, and adaptability help you connect with diverse communities and stakeholders. These skills are vital for effectively fostering community partnerships, driving engagement initiatives, and ensuring organizational goals are met.

What is a community engagement manager?

A community engagement manager works with the general public to rally volunteer support for social awareness, fundraising, and nonprofit initiatives. In this role, your job duties include designing public engagement initiatives to transform communities, overseeing program finance and fundraising issues, and mobilizing teams of volunteers to support social activities. The qualifications to have a career as a community engagement manager include a bachelor’s degree in nonprofit management, public administration, political science, or a related field. You also need to be very detail-oriented and have excellent communication skills as well as about five years of relevant leadership experience.

More about Community Engagement Manager jobs
What are popular job titles related to Community Engagement Manager jobs in Springfield, MA? For Community Engagement Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Community Engagement Manager jobs in Springfield, MA look for? The top searched job categories for Community Engagement Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Community Engagement Manager jobs? Cities near Springfield, MA with the most Community Engagement Manager job openings:
Community Engagement Manager jobs near you
Infographic showing various Community Engagement Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,276 per year, or $33.8 per hour.

Family Engagement Specialist

The Village For Families & Children

Hartford, CT • On-site

$18.50/hr

Full-time

Posted 17 days ago

Job description

Our Mission: 

The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.

Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you're joining an organization that's just as committed to your success as we are to those we serve.

Hourly Rate of Pay: $18.50

JOB SUMMARY

The Family Engagement Specialsit is responsible for coordinating all activities related to family recruitment, enrollment, and engagement within the Early Childhood Learning Center (ECLC). This position serves as the primary point of contact for prospective and enrolled families, ensuring a welcoming and supportive experience throughout the enrollment process and ongoing program participation.

The Family Engagement Specialist develops and implements family engagement initiatives, provides administrative and customer service support, maintains accurate records, ensures compliance with regulatory requirements, and supports quality assurance efforts. This role requires strong communication, organizational, and customer service skills, along with the ability to maintain confidentiality and work effectively with diverse populations.

 

KEY RESPONSIBILITIES

  1. Provides quality customer service and administrative support to various programs.
  2. Greets and signs-in clients, families, and other visitors to program sites.
  3. Audits client records to ensure documentation meets agency and contractual standards.
  4. Prepares reports timely, to assist program leadership in maintaining compliance with documentation and required reporting.
  5. Ensures proper upkeep of physical site(s) as well select program vehicles if applicable; reports any concerns or maintenance needs to program leadership.
  6. Collaborates with program leadership to oversee compliance.
  7. Performs administrative duties, including but not limited to word processing, maintaining spreadsheets, data entry and filing.
  8. Responsible for answering phones, general correspondence via email or other means, incoming/outgoing mail.
  9. Attends all trainings needed to meet the requirements of the position.
  10. Assists in completing reports and running reports in the electronic health record (EHR) for program managers.
  11. Provides administrative oversight of daily operation of the program.

EDUCATION

  • Associates degree or higher, in related field preferred; High School Diploma or equivalent required

EXPERIENCE

  • Three to four years' experience in clerical support in a community, family or justice involved setting.
  • Bicultural, Bilingual skills desirable.
  • Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with specific applications used by The Village a plus.
  • Excellent telephone and verbal communication skills; Sound knowledge of office/telephone etiquette and customer service principles and practices.
  • General office skills including filing, organizing and scheduling.
  • The ability to be flexible, work as a member of a team and work autonomously.
  • Good interpersonal, organizational, verbal and written communication skills.
  • Ability to handle stress and monitor youth in waiting areas.
  • Comfortable working with diverse populations.
  • Must be detail oriented with ability to multi-task and complete large volume of work.
  • Ability to comprehend and interpret basic customer information.
  • Sound judgment and ability to adapt to change and meet demands of the work environment.
  • Must be able to work in a team environment and contribute to building team spirit.
  • Maintain confidentiality of information.
  • Ability and willingness to train in new applications; Familiarity with CareLogic application a plus.
  • Some knowledge of federal HIPAA laws.
  • Must be able to travel between Village sites.
  • Must be willing and able to work flexible schedule, evening hours may be required.

Benefits:

As a Village employee, you should feel confident that your health and well-being is one of our highest priorities.

The Village offers a comprehensive flexible benefits package designed to aid in the health and well-being of our employees and their dependents.

https://thevillage.org/careers/our-benefits/

Apply