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Community Assistant Jobs in Springfield, MA (NOW HIRING)

Springfield College

Community Director

Springfield, MA · On-site

$43K/yr

... Assistants (RAs), providing care, advocacy, safety, and support for a community of 300-400 ... residents, and performing administrative duties and responsibilities associated with hall opening ...

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Community Assistant information

See Springfield, MA salary details

$10

$18

$26

How much do community assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for community assistant in Springfield, MA is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.66 per hour, depending on experience, location, and employer.

What does a community assistant do?

A Community Assistant typically helps manage and support a residential or community environment, such as a student housing complex or apartment community. Their responsibilities often include assisting residents, organizing events, communicating important information, addressing concerns, and sometimes helping with administrative tasks. Community Assistants act as a liaison between residents and management to ensure a positive living experience. They may also help enforce community policies and promote a friendly, inclusive atmosphere.

What are the key skills and qualifications needed to thrive as a community assistant, and why are they important?

To thrive as a Community Assistant, you need strong organizational abilities, interpersonal skills, and a high school diploma or equivalent, often with experience in customer service or student affairs. Familiarity with property management software, email platforms, and scheduling tools is typically expected. Outstanding communication, conflict resolution, and teamwork skills set top candidates apart. These skills are crucial for maintaining positive resident relations, resolving issues efficiently, and supporting a vibrant community environment.

What are some common challenges faced by community assistants, and how can they effectively address them?

Community Assistants often navigate challenges such as balancing the needs of diverse community members, handling conflict resolution, and maintaining clear communication. These challenges can be managed by developing strong interpersonal skills, staying organized, and proactively engaging with residents or community members. Regular training on conflict management and utilizing feedback from the community also help in creating a positive and inclusive environment.

What is the difference between Community Assistant vs Resident Advisor?

AspectCommunity AssistantResident Advisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer college experienceHigh school diploma; college students often preferred
Work EnvironmentCommunity centers, apartment complexes, housing facilitiesCollege dormitories, student housing
Employer & IndustryProperty management companies, housing authoritiesUniversities, colleges, student housing
Common Search & ComparisonYesYes

Both Community Assistants and Resident Advisors work in housing environments, providing support and assistance to residents. Community Assistants typically work in apartment complexes or community centers, focusing on general resident support, event coordination, and safety. Resident Advisors primarily serve college students in dormitories, offering peer support, enforcing residence policies, and fostering community. While their roles overlap in community engagement, the main difference lies in the setting and specific responsibilities.

More about Community Assistant jobs

What are the most commonly searched types of Community jobs in Springfield, MA?

The most popular types of Community jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Community Assistant jobs?

Cities near Springfield, MA with the most Community Assistant job openings:

Community Assistant jobs near you
Infographic showing various Community Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,264 per year, or $18.4 per hour.

Community Life Service Coordinator

The Community Builders

Holyoke, MA

$60 - $70K/hr

Full-time

Posted 2 days ago

New

Job description

Position: Community Life Services Coordinator

Location: Lyman Terrace, Holyoke MA

Salary: Full time $60-$70K

About The Community Builders:

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voter registration, healthy living, and resident leadership.

The Community Life Coordinator role at TCB

Reporting to the CL Director for New England, the Community Life Service Coordinator (SC) develops and coordinates support services for residents at Lyman Terrace in Holyoke. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. This position also supports a collaboration between TCB and the Food Bank of Western MA, who provide food and support for the sites food pantry. This role is required to be on site 5 days per week.

Key Responsibilities

  • Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.

Develop strategic partnerships with local service providers; bring programs to the property and

  • Collaborate with TCB property management to develop annual one-year workplans outlining strategies, partnership development and activities that fit into the sites strategic objectives.
  • Conduct the Community Life Questionnaire
  • Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
  • Conduct new welcome orientations for new residents
  • Create consistent outreach and communication with residents, including monthly newsletters, flyers, telephone calls and door knocking
  • Use of TCB's data collection and analysis systems, CL Connect and Power BI, to document services provided to residents and outcomes achieved
  • Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
  • Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
  • Recruit and lead volunteers and interns to assist at the property
  • Attend regular supervision meetings, and site team meetings
  • Other duties and responsibilities as requested

TCB succeeds with diverse and inclusive teams

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities?that we serve.??

Heres what were looking for

  • Experience building and maintaining effective partnerships and working with social service providers and other organizations
  • Demonstrated management ability and interest in motivating and energizing site staff and partners
  • Demonstrated experience and expertise in using data and evaluations to inform practice and program design
  • Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds, including in areas relating to housing stabilization and goal-setting
  • Excellent organizational, communication (oral and written), and problem-solving skills
  • Strong personal initiative, attention to detail, and ability to work independently
  • Bachelors degree in social work or related field with 5+ years of related experience preferred
  • Bilingual Spanish speaker required

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. Salary is competitive and commensurate with experience.

Apply